One Stop Nutrition

Great customer service. Good prices on supplements & amazing protein smoothies. So happy to have them nearby.

I was there a few days ago and had one of the word experiences. I usually go there to get a smoothie and maybe some bars, and I’m always treated with respect. This guy with blonde hair I’ve never seen before, I’m guessing he’s new, was treating me like I was stupid and was extremely rude to me. He had this smirk on his face and I felt like he thought of me as a joke. I’m never going back there as long as he’s there and will be letting everyone know to avoid that place if they see him as a lot of my friends and coworkers enjoy going there.

Update************** After a phone call from Matt, we were both able to explain our positions. Turns out a manager has to approve any refunds or, in my case, exchanges. I went in today and was able to exchange my product and was treated to a free shake.
Disaster averted.
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Popped in yesterday to get a shake and decided to grab a jar of Black Out ($ 59.95). I stop in there 1 – 2 times a week for a shake. When I opened it last night, the powder was clumped together like rocks and the scoop was almost cemented into the block of what used to be powder at the bottom.
I have purchased many, many powdered products that have sometime ended up with a little humidity inside after packing but this was severe. I tried to break up the clumps but they were too rough.
I went in today to get a post-​workout shake and do a swap on the product. While I was chatting with a sales person, he mentioned that this was a known issue with some of the OSN, One Stop Nutrition, products. I picked up and shook about six different canisters of Black Out before I could find one that didn’t sound like a can of rocks. He referred me to another sales person and that’s when I was met with an unbelievable scenario.
The sales person had to call his manager to see what to do and the manager, identified as Matt, not only declined to do the swap but wanted me to come back later in the day so he could see it for himself. I explained that I wasn’t in a position to return later today and that I’d gladly leave the spoiled product for the manager to inspect if they would replace it with a fresh product. I was denied.
At this time, I have to give One Stop Nutrition on Bell Road and the manager, Matt, only one star and I recommend being very careful shopping there. Clearly they don’t stand behind their products and at those price points, that’s unsettling.

Very professional and knowledgeable. Spoke woth the manger there who actually took the time to explain everything how best to optimise your wookout, supplements everything. Very impressed. Of course you could find all your sbit cheeper online but without the knowledge base your money is wasted. Quality over quantity.

Expert staff, great atmosphere! I’m glad a decent supplement shop moved into my neighborhood!