Panda Express

My wife’s experience at this PE location reflects similar 1-​star rating reviews. Spare the grief and keep cruising up north a few miles to Pei Wei. You’ll thank me for It!

Moved close by a year ago and was happy to find this Panda Express nearby. Unfortunately for me, this is the consistently worst Panda I’ve EVER eaten at. They are always out of the entrees that I like and I have to wait for them to cook it. Seems to me that at the dinner hour there should be plenty to choose from. I usually get rice & chow mein, but the rice is always «crunchy» and the chow mein burnt. The people serving up the food also handle the register and money without wearing gloves! VERY unsanitary! So after giving them the benefit of the doubt on many occasions I’ve resolved to never eat there again! Luckily Pei Wei is also close by

Not sure why the bad reviews, I have been coming to this location at least once a month for 2 years and not had a bad experience. I am always greeted when I enter and my order prepared as requested. I have never dined in, to go only. Food is fresh and tastes great.
I usually get something spicy and have yet to receive an incorrect order. Even when I get there 10minutes before closing. I will be back next week for my next take out.

Absolutely terrible, ate here tonight at about 7 and by midnight I was vomitting disgusting undigested panda, I would likely attribute it to the poor cleanliness of the restaurant, I will NEVER EVER be returning

TERRIBLE PLACE AVOID IT LIKE A DISEASE. Employees are talking and hanging out and don’t mind the fact they have to work. Food is reheated and dry and the lady short and a little heavy is the rudest person to ever serve on the face of this earth. Dirt and terrible service.

Please read all reviews on this particular franchise. As you will see on the ratings, this store has the worst scores for all area Panda Express’. The corporate office should really take a look at this site. I have been here with my family a few times, and nothing ever changes. The service, the food, and the cleanliness of the inside is terrible.
Today, when we entered, everyone was in the back, and didn’t acknowledge us for at least 3 minutes. Finally a short heavy girl came out, and asked what we wanted. She started serving our order on plates to eat in, when my wife said it was to go, she shouted, «you told me it was for here», and threw the food back into the heating tray. We had to order what they had, which was very limited, and she said it would take «awhile» before any other food would be ready. The teriyaki chicken looked dried out, and tasted that way too. The guy that rang us up was very unfriendly and rude. We even saw some bugs near the register, which made sense, because the floors were filthy.
You have many Pandas to choose from. If you want a good meal in a friendly clean environment, then do not come to this particular franchise. In my opinion, this store should be closed down.

So, I read the reviews but thought «it’s Panda Express, how bad can it be?» Well, trust the reviews. It is bad. I want on a Thursday for lunch around 12:10. There was a line out the door and only one person working the counter. She was both serving and cashiering. Finally another employee came from the back to assist. Both her and the first employee were horrible. The customers in front of me were obviously friends of the women who were working. They decided that right then was a great time to hold a conversation about nothing to do with food. Finally those customers ordered their food and moved on to pay where the next employee spent time catching up with them as well. So I guess those customers were friends with both counter workers. Anyway, my turn to order. They were out of everything and kept yelling to the cooks that they needed more this, that, and the other. The cooks were MIA. I decided on the walnut shrimp since everything else was out or looked like it had been in the warmers past their prime. Mistake… I paid $ 1.25 extra for the crispy, walnut shrimp and it was aweful. Total mush and over cooked. Now, I do not frequent Panda Express a lot, but of every one that I have eaten at, this is by far the WORST ever… bad food, bad service, long waits. Do yourself a big favor and pick another location, PLEASE!

The only reason I keep going back to this location is because I am close. Every time I go in this location there is little to no food made, or what’s out looks like it’s been out for hours. The food when fresh is good, but it’s never fresh unless you wait for them to make new. Today I went in at 4:30 and there was a manager lady hiding behind phone, one new cook, and one employee going so slow two people behind me left. After I asked to have food made, I went to pay and the kid said we are only accepting cash right now so I just left. A few minutes later I decided to call and ask when the credit card machine was going to be up and running and manager said it is working. I said well your employee seems to think different and she asked me to come back and she would take care of it. Well I didn’t go back but now I wonder if the kid is just pocketing cash and saying the credit card machine is down. THIS WILL BE THE LAST TIME I EVER GO BACK TO THIS LOCATION!

Believe the reviews. Think I’m finally done with this place. I usually just get brown rice & teriyaki chicken, so I’m typically spared by the fact that they’re always out of everything. I always attributed it to the fact that they get a heavy lunch rush, and just don’t handle it well.
Today, i got there at 11:30 after working a very early morning, expecting piping hot pans of (relatively) fresh-​looking food. To my amazement, it was the worst i’ve ever seen it here; every pan had barely 2 or 3 scoops of food, and it was all picked over with barely any meat in anything, with sauce burnt to the bottom of the pan. It immediately became apparent that they had just reheated last night’s leftovers, and hadn’t finished making new food for the day.
Absolutely appalling. Not that I should have high hope for a freaking Panda Express… but good grief guys.

Wow tried it again this time went after lunch rush 130 pm wow 3 entrees where empty and was wanting 2 out of the 3 but picked another one. And the lady said they could make the one I want wow the cook gave the lady helping me a dirty look and took his time first finishing moping the back the service of the counter lady was great but the cook was the worst. I will not come here to this panda ever

Well my wife just picked up some dinner for us since she was running late from work. Unfortunately it just went in the trash. This was the worst food I have had In my mouth in years. I have been eating Panda for many years and have never had any thing like this before. It is terrible. I am a fan of Panda but will never eat at this one again. This is my second bad experience at this location.

Words cant describe that panda express. The customer service was mediocre. When we went up to order i asked fir orange chicken and white rice. A lack of white rice is bad. Their lack of supplies and OK service made this a bad decision to go to. I would not recommend this panda express to anyone unless they enjoy terrible food

Over spring break my family and I decided to go to Scottsdale, AZ. And we were hungry so one lunch we went to Panda Express, and what a bummer, I think this is Panda Express at its lowest. In a restaurant you should have the ability to choose what you want to eat, not have them altered by lack of supplies. Personally The service was «OK» at best, but the main killer was the quality of the food. I found various burnt chunks of Chow Mien on my plate. Also when served orange chicken (my favorite) the lady gave me less than ¼ a scoop and piled the crap out of my plate with fish (which lacked any sauce making it way to fishy) Where I live there is a Panda about ¼ the size of that restaurant that knocks it out of the park every time. But you shouldn’t base Panda Express of this one review. Maybe you’ll have better luck.

Poor customer service at this location every time… employees have a consistent frown on their faces. They Don’t even bother to put utensils for a carry out order unless you ask.

Typical chain location. MINIMAL customer service, tiny portions. Panda Express is getting worse as a chain. Portions are small and full of «filler» like diced potatoes so you get very little meat wise and YOU GET NOTHING THAT EVEN RESEMBLES THE PHOTO ADVERTISING THE PRODUCT. Too EXPENSIVE for what you get. Won’t be back.

Panda is Panda, love it or hate it. :)

Servers was rude and snotty; she rudely corrected the customer behind me when she called an item by the incorrect name and muttered other insults under breath thinking no one could hear. She was the only employee serving and cashiering and there was only one cook at 11:30 for the lunch rush? Some other employee spent her time walking back and forth ignoring the cook, the server and the line of customers. Skip this joint altogether! There is a Pei Wei at Grayhawk and another Panda at Desert Ridge.

If you’re going to head to this Panda instead of others in the area– then I would go at peak hours. My husband and I went on Tuesday at 8 p.m. only to find that ALL of the trays were practically empty– if not totally empty. The trays that did have food in them had less than a serving in there– pretty much guaranteeing that we would either have to wait, get something that we didn’t really want, or go to another restaurant. They did just put out a new helping of chow mein and there seemed to be enough orange chicken so I went for a bowl with those two items while my hubs got the chow mein with the kung pao chicken. I think having empty trays at this time is completely unacceptable. I wanted the string bean chicken and my hubs wanted the bejing beef but we didn’t want to wait.
Further, there were four employees working at the time– one was actually cooking, one was on playing on his cell phone, and two others were eating (meals that they had the cook make in portions for them only– nice).
When we were paying for our meal I slipped in a giant puddle that was escaping from behind the register and was running into the customer area. The employee playing with his phone behind the counter should have been cleaning that up! I’m 38 weeks pregnant– had I fallen I would have FREAKED OUT!!! There was also trash on the floors, the tables looked like they had been cleaned with a dirty cloth (smears and kinda sticky) and the entire experience left much to be desired.
The manager of this store has got to step up their game. I’ve been here during the lunch rush and then it seems fine– but unless it’s peak hours I would steer clear. Had I not been super pregnant and had the energy I would have taken my money elsewhere.

This Panda Express is near the Harkins Cine’ Capri movie theater and is usually less busy than some other locations.
We have been coming here for several years since we moved to the Valley and the food and service has always been good. On problem for us Unilocalers is the sometimes inability to check-​in because of bad cell signal availability.
So, come and enjoy the food and check-​in as you are leaving the parking lot as we have done in the past. At least the map location is correct!