Paradise Bakery & Cafe

Paradise is great. My go-​to meal is the southwest Caesar salad (an item Panera Bread doesn’t have). This location is rumored to transition into a Panera which makes me sad. The loss of star is because this place sometimes seems a bit mismanaged. The employees often look lost, and as an orderer you have to keep an eye to make sure they are getting your order right. Great food though.

This place is horrible. Every single time I get an order to go, items are missing. We’ve gone home without food more times than I can count. Of course, now I always check the order before leaving and I’m always missing things. I think the staff is doing it on purpose. It happens too often.

Management has no idea what they are doing, workers are rude and act as if they don’t want to be there. When I spoke with Patrick, the manager, about a to-​go mix up, he was rude/​sarcastic and not sincere at all. Pathetic.

That’s it Paradise Bakery; You Officially Suck!
This place has been in the process of a slow melt down for sometime. The dinning room is usually dirty and poorly bussed. Several of the vinyl cushions have been torn for months.
The breakfast menu seems the be an afterthought. The picture that I attached is not a pretzel roll… it is one of the disgusting cushions. To make matters worse, they make a habit of screwing up the breakfast orders. Last time my Cinnamon Crunch bagel had an onion flavor inter mingled with the cinnamon — the must have stored them together. Oh… They discontinued the Mango iced tea, which was good, and replaced it with iced coffee. Really? Is that a thing now? Take bad coffee and put it on ice. It is still bad coffee!!! Did I mention their coffee is bad? If you want a good cup take a short walk down to Elevate.
Today’s to-​go order for a breakfast sandwich had no bacon. You would think they could remember to put all 3 of the ingredients between the bread. It’s not that hard. My wife drove back to the store and waited in line to return it. They remade it but she was never offered an apology. That was an omission of basic customers service.
The store management is either incompetent or asleep at the switch. Either way they are doing a spectacular job of driving their customers away! With the corporate headquarters so close in Scottsdale, it is hard to believe that a store so poorly run can go unnoticed by the leadership team. Being bought out by Panera has either made them irrelevant or they are in the process of doing it to themselves. Wake up or go on a permanent vacation!

Love the food but the worst service ever! I hope the franchise owner realizes that it’s not only about the food, but the employees are what make a restaurant. Patrick the manager was rude and argumentative about a order mix up and Amanda, the girl who made the salad incorrectly, was rude and surly. She was not only rude, but kept giving me dirty looks when I was talking to Patrick about the mix-​up. I won’t be going back to this particular Paradise because when I spend my money on eating out. I want to have a positive experience.

Just tried to go here after months of not eating here because of the last customer service nightmare. Well, they closed early to have a staff meeting. Who does that? When I worked at Chili’s, staff meetings were on Saturday mornings. No professional company closed their doors to customers to talk to staff. Incompetent mis-​management here! Multiple issues with this location, and this was the final chance for them to earn my families business.

Even though I still have a free dinner left in my card, I don’t think I will go back. Every time I go there they are always out of the soups and Mac and cheese, which is what my daughter wants. The food that we do get is just alright. The service is alright, they always seem miserable at this location. I only go once every few month but every time I’m disappointed. I think this was the last though. Good luck and maybe the breakfast service is better, I’ve never been there in the morning.

The cookies and pastries are probably still the best items at this sprawling chain. They now have real carved turkey which is a giant upgrade from the deli crap they still offer. I will try that at another time, but went with the basic chicken noodle in a bread bowl. Even though the soups are bagged and not homemade, this version is decent enough to return for on occasion. You also get a BOGO on cookies and I would encourage the purchase of the choc. chip and walnuts.
This location had quite a few flies roaming around the food prep area and the teenagers working there seemed to be giggling through all orders, but who else is gonna work there for $ 9 hour?

Real let down compared to the Arrowhead location. To this point not impressed and actually disappointed with the lack of attention from most staff. To our shock they did not have broccoli cheddar soup available at 7:10 on a Friday night. I am sure it’s a slow seller so why have it ready. The manager is working but not affective with his crew. The staff is RUDE and terrible at any possible customer service skills. Let’s start with one easy word that may have helped. SORRY! Nope, that would have required effort which did not exists. SALAD WAS GREAT!

I stopped in for a last minute birthday treat for my sons 5^th birthday. I had been working all day and was so exhausted but hoping to order a last minute pizza cookie for my son. Unfortunately you have to place your orders for that one day prior so I wasn’t able to order the pizza cookie.
I was kind of disappointed and one of the staff members must have noticed my disappointment so she immediately offered to try to create a happy birthday cookie on a smaller cookie rather then the large pizza size cookie. It was an incredibly kind gesture which turned out to be amazing!
Having someone go out of their way to make something so special for my son meant the world to me. We need more kindness like that in this world.
Thank you Paradise Bakery staff. You will be seeing much more of me!!!

Went to get a salad today and it was terrible… not sure how anyone can mess up a salad. Very disappointed :(

3 stars because I have had better. It is a weird set up inside and can be confusing for a first time customer. The chocolate chip cookies was the best part of the meal. My asian salad was okay and my mediterranean chicken pita was not good. Maybe I’ll try something else next time.

Tried the cinnamon crunch bagel, super tasty and crunchy! Reminded me of Einstein’s bagels, but better. The staff was friendly as well! My coffee was a little too much on the sweet side, but nothing to cause a fuss over. I’d come back!

I’m gonna miss this place when it turns to a Panera. I won’t be going here anymore once that happens.

Congrats Paradise bakery at Norterra, you convinced me to never go to another Paradise bakery for as long as I live. Second time now you’ve given us old food that has sat out. Croissant should not be hard, pesto Sachettini also should not be hard. Two kids meals which both came with yogurt only got one yogurt. And a top it all off the best part of Paradise bakery is the cookies and, Upon arriving home we found no cookies for the three meals that are supposed to include cookies. I don’t expect stellar food every time I go to Paradise bakery, However this location is the most inconsistent restaurant I’ve ever been to.

Second trip to Paradise. Arrived at 11:40 for lunch on a Friday. ¹⁄₃ full but no one in line. Unfortunately I had to wait anyway since no one was staffing the intake station. By the time I left there were 28 in line and it was ½ full.
I ordered a half Southwest Chicken Caesar Salad, a half Steak and Cheddar Panini and a small soda for $ 12.50.
The salad was fresh but pre prepped, baggie chicken. I don’t know what made it Southwest other than the six tortilla strips thrown on.
The sandwich was a bit dry but the horseradish was a nice touch. It also came with a cookie.
I’m not sure what combo would be right but I keep missing the sweet spot for flavor versus value. Perhaps one more try?

Decided to have lunch outside office and was craving a soup.
I must say, I was never so disappointed in service at this place as I did this time. All employees were so down and not so friendly. Place was not so busy and a lot of tables had dirty dishes on them so I couldn’t choose to seat at them.
I must of had high expectations for this place but this visit confirmd for me, it is just another overrated chain.
Sorry PB.

I use to get the Cuban sandwich, was my favorite, but they discontinued it. Now I try the different sandwiches, so it’s a good change I suppose.
Today I tried the new southwest flatbread. Pretty good. A little too much refried beans for my taste, it dried out the sandwich a little. Overall good flavor.

We used to go to this Paradise Bakery a lot, but haven’t been back since they stopped serving blue cheese salad dressing. There’s a wonderful blue cheese crumbles salad that came with a weird ranch dressing. I always added red onions, cancelled the ranch, and ordered a side of blue cheese dressing. I don’t know why everybody has such a love affair with ranch dressing, or why you would put it on a salad that comes with blue cheese. Anyway, I tried the salad the way it comes with the ranch dressing and won’t be ordering it again; such a weird flavor combination.
There also was a wonderful Cuban sandwich that they no longer carry. I find that as soon as I find a sandwich that I like, it’s gone from the menu. My review is 3 stars because the food is pretty good, but it’s overpriced for what it is, and they stop carrying things frequently. I also find that the kids who work there often have a «deer in headlights look» and are confused by any simple request.
The chicken and rice soup is good, broccoli cheese soup is good, and of course the cookies that come with the meal are very good.

My daughter is obsessed with the white Mac and Cheese. She will eat the first «kids meal» like nobodies business (~5) then wants more so I order her another small sized Mac and cheese thinking it might be $ 2−3… Nope $ 5! Really?$ maybe you should include a larger size. I thought Payne me ordering a Pick2 meal with my sandwich and her extra Mac n cheese would save me a few bucks but really the YouPick2 is about 4.75 per item…
No savings!
My sandwich tonight was the Frontega. Pretty sure I just realized there weren’t any basil or mayo as I read in the menu. Picture include