Pei Wei

I have been here three times and never again! Each time the entrée was made differently: one time there was hardly any sauce in the orange chicken, another time the crab rangoons were just awful, and to top it off, each time they made a mistake in my billing. The food is just awful here.

I gave them a second chance after a bad one the first time I visited here. They are extremely slow and move like turtles. They have no parking and it’s very congested. My beef was completely dried out! I was like eating beef jerky.

Don’t know what’s happening tonight but there are a lot of tables that are not being picked up. I hope that they hire more people to keep up with the demand

I give them two. stars for effort. Ordered quinoa and instead got carrots, edamame and a sprinkle of quinoa. I was looking forward to the new quinoa since their rice portions are astronomical. Skip Pei Wei and support local, independently owned Chinese restaurants.

The food is ok. Use to be MUCH better before they changed the menu. But what was really off putting is that there was absolutely nothing on tables. .no condiments & then when we asked for some soy sauce our request was met with the answer that they were cleaning all the containers, we were brought a little bowl of soy sauce. it was about 8:40pm & they were closing up. If a business is open till whatever time… be open full service till then. Not 10 or 15 min before. It’s just rude.

Came to have dinner after checking hours of operation and the were closed 30 min earlier than posted. Now have to find another place to eat.

Shrimp in Lobster Sauce over White Rice and the Chicken Lo Mein are my 2 favorite dishes here.
Even though the Shrimp in Lobster Sauce is not on the main menu anymore they will still make it for you. Will need to tell the whether you want it over White or Brown Rice.
I love the drink dispenser where you select which drink you want, I believe pei Wei was one of the first places to get this from coca cola.
Would recommend eating family style to try different dishes and sharing your favorite items.

First time eating here. Decided to dine in instead of take out. Wish I would have done take out. Sitting at the table next to the fountain machine and a roach starts crawling up the wall. Not cool.

This restaurant is so deserving of the average 3 stars because of your highly dissatisfying meal and slow, understaffed service. Let me explain:
1. I came in and it took several minutes to get a cashier to get my order. He was okay. My feelings aren’t hurt, but this shouldn’t be the case since it was a slow Wednesday afternoon with a handful of people.
2. I chose Pad Thai with the veggie+tofu option. The taste barely resembled Pad Thai and the flavor of the entire meal was bland yet strangely sour due to the sauce, especially since it basically drowned in it. I didn’t even squeeze the lime. I could barely tell there were other flavors, which is a pity. I thought I tasted cilantro in there, but I’m not so sure now.
3. Overall, it was so filling but unsatisfying.
Here are some suggestions to improve your quality:
1. LESS SAUCE. I cannot emphasize that enough. Western Asian food chains always seem to do this. Maybe add more crushed peanuts or peanut butter (is that even allowed?).
2. Taste a sample of your cooking, please. If it tastes strange to you, then it’s pretty gross in big quantities.
3. Try chopping vegetables at home more often. It’s cute some of your veggies were cut unevenly but I couldn’t fit some pieces in my mouth aka the broccoli.
Then again, this is a food chain so what else do I expect. If you want Westernized Pad Thai or Westernized Asian food in general, this is the place to go.

Call in an order for pickup. They say 25 minutes. I show up 20 minutes later and pay for my meal. 2 people order to go orders behind me. Both of them receiver their order before me. I go up to complain. No one seems to care. And to top it off my order was never even in the line to be made. I ask for a refund. Don’t even get an «I’m sorry» terrible customer service

We had orderd a large meal online and it was ready early. Delicious food, great service. We even had an issue and it was remedied quickly, with no hassles! I will definitely be back.

Found this place, it was super busy. The portions were somewhat small. We had the Mongolian Wok bowl and the Low Mein. The Low Mein wasn’t very flavorful, kind of bland tasting.

I’ve never had a bad meal here as far as the food. The food was tasty. The problem was everything else. First thing to greet everyone coming in was am overflowing and smelly garbage can. It was pretty disgusting. Then when I got my food, I found what appeared to be a SHARD OF GLASS in the salt for my edamame. I brought it to the attention of the woman taking orders in the front. She assured me she would speak to the manager about it. I sat back down and finished my meal and absolutely nobody came to speak to me about it. So I’m assuming you’re just cool with glass in your food? Lastly, I had stacked my dishes and had just finished popping my edamame onto the top most plate when a server came by and snatched my plate away. Sure, my plates were stacked and one might make a reasonable assumption that I was finished, except that I had my chopsticks in my hand and was actively eating off the plate. He didn’t even look back to see my face filed with disappointment.
Sure, I could have yelled and made a big fuss, but I’m not that type of person. This was a tasty, but really disappointing meal.

Love The Food here! I always order the pad thai and sushi. recently tried their new Kungpao shrimp roll and I loved it. Quite surprised to see all the bad reviews this location has gotten, I’ve never had a problem here.

It’s not bad bang for your buck. It’s a step up from Panda, but maybe not quite as good as other sit-​down Chinese restaurants. The food was good though. The service is quick. I’m fairly confident I’ll go back.

Do you enjoy cutting the roof of your mouth on burnt spring rolls?
Slicing into my delicate palate is typically a cherished experience that lasts for days as I run my tongue over the loose flaps of skin left behind by the sharp edges of over-​toasted sandwich bread; today my adoration for mouth injuries seems to be on a hiatus.
My fickle love affair with Pei Wei ended the moment I discovered they discontinued the green coconut curry dish, however, I do occasionally break down for some tofu Pad Thai and the occasional crab won ton.
The location on 7^th Ave and McDowell is conveniently located and has become a place where I make emergency dining decisions.
A mere month ago a friend of mine and I dined in for a business meeting and the service was so horrible and inconsistent with the menu description that the manager, Anthony, gave us a $ 10 gift card credit to use the next time we came in in addition to a comp of the dish in question.
I appreciate that the management was willing to save a couple of potential repeat customers, kudos for that.
Anthony, if you are still managing this location; please stop doing so many lines of cocaine during your break. Perhaps drinking on the job and soliciting young, impressionable cashiers is not the best use of your time.
Whatever it is that you are doing Mr. or Ms. manager of Pei Wei Downtown Phoenix, please stop it at once and focus on the piss poor quality of food that you are cranking out on the regular.
My Pad Thai was soggy, overcooked and flavorless. Unless they have recently updated their recipes, I would wager to say that this was sent back by an in-​house patron and re-​heated for my enjoyment. The potstickers were blackened around the edges and cooked to the point where the insides had shriveled to the size of a nickel.
No matter how hungry I get, I will never in all of my days spend another dime in this establishment.
Kthxbai xo

Here’s a tip. If you ever walk into a place that claims to serve Asian food and not a single employee is Asian, you better get out as fast as you can.
This could apply to any ethnic food really.

They do not have the Spicy Korean at this location. I came in wanting to try something new. I issued get Pad Thai or Lo Mein, which I’ve always loved, but unfortunately they apparently don’t and haven’t (I was informed) has the Spicy Korean on the menu for a long time.
The cash register, though I had to ask her and she didn’t immediately recommend something comparable to the menu item they didn’t not have, recommended the Kung Pao or the Pei Wei Spicy. I got the Kung Pao and an order of Crab Wontons. We’ll see how this goes.

Love pei wei but this particular locations lacks in service. They always seem
Short staffed, food is slow to
Come out and portions are smaller than other locations. Management really needs to step it up.

Never been a huge fan of the chain despite any friends who love it. Decided to order some take out at 7pm knowing there is a possibly long line and sure enough I arrive to find one. I go the register, it’s now 7:20 give my name and I’m told there is no record of my order. Seriously? I’m now in line waiting another 15 – 20 minutes for their incompetence. Decent food perhaps it good service definitely not.