Pei Wei

Visit Date: 06.09.2016 I gave this location another try — another mistake on my part. After ordering, I sat so that I was facing the kitchen. As I was waiting for my meal to be delivered, I observed one of the cooks using his hands (gloved) to grab something to eat from the line and stuff it in his mouth — yes, with his hands. He did this twice and then licked his fingers — yes, licking his gloved fingers — and then using that same hand, patted another cook on the back. He then went through the doors to the back area of the kitchen, was there for a few seconds, and reappeared on the line. He did this a couple of times. I then observed him grabbing the to-​go containers as he started the process of preparing those orders. I never saw him change his gloves! It appeared that — after putting those gloves in his mouth while eating, licking his fingers and patting another employee on the back — that he was using those same gloves to prepare a to-​go order! To be fair — I guess he could have changed gloves on one of his quick trips to the back are of the kitchen — but it is questionable. I brought this to the attention of the very young ‘manager’ on duty and he apologized. He did take the cook off the line to the back kitchen area with both returning about 5 minutes later. While I enjoy the food, given the history, this was the last visit for me to this location.

I ordered delivery through a third party app. With that being said my review is entirely about the food since I’ve never visited a Pei Wei in person.
In my own opinion the food needs more flavor and less sweetness. I ordered two different types of sushi. One was the spicy tuna roll. It had no spice whats so ever. Plus the rolls are the smallest I’ve ever eaten.
My other orders were kids low mein meals with chicken. My daughter mentioned that it didn’t have flavor. The other dish I ordered was a small noodles meal with shrimp. It was eatable but not enjoyable.
I will not willingly go or eat pei wei again unless I have to.

Argh. First time to this location. 6:30 Thursday pm. No sushi. No silverware. No water cups. Service like McDonald’s counter. Never again!

I come here all the time. I either order Thai Dynamite or Kung Pao chicken. Delicious! I will recommend this place to anyone. Customer service is number 1!

I’ve been to Pei Wei restaurants all over the north valley and the quality of the food does vary. This particular restaurant is/​was one of the better ones until I had the Pad Thai noodles with tofu take out last night. Excellent actually until I started chewing on the rubber band in my food. Lost all interest after that. Disappointed to say the least — I understand that they probably have no issues 99% of the time but I won’t be going back for awhile, if at all.

Love this place! I just found out they are owned by PF Changs and that they are a fast food version. The mongolian beef is spectacular and Im very happy with the quality! The portions are perfect and the staff is always friendly.

what. the…heck.is…that…SMELL!!! I nearly puked! had to leave. hope you guys don’t have a gas leak or something. geesh. get that FIXED!

F U Pei Wei sucks if you ever go there out of desperation. Check your contents before you leave the restaurant because they don’t know how I fill an order to save their lives

Sometimes changing the menu is a good thing. Unfortunately, not in this case. It is just ok now. We were not impressed the last few times.

Don’t bother with anny of the «sushi» especially the mango sushi. Portions are smaller than store bought with no flavor and the mango, …What mango? Ya need a microscope to locate it. The Pad Thai is flavorful. I had mine with chicken and it was moist and juicy and the noodles were not overcooked. The green onions need to be sliced instead of simply throwing in large chunks into the dish.

I’ve come here several times and they’re always overwhelmed because it is such a popular location. There’s a crowd of customers and they just keep walking in the door. This cuts into their customer service but not because the staff is wanting, but because they’re stretched thin. You can see them hustling and going at it with energy! They do smile and serve with gusto — four stars for that!
The place is clean, has a great ambiance and they move the line along at a decent pace. The food is ok. The dining area view of the street is cool.

There are many things I can mention to make businesses like this better, but being that it’s a big chain (which is as usual) they loose their touch in total customer care and quality of food! I’m a big fan of mom & pops who are above an belong the quality you would get at a chain store.
The dishes wet about all average with the little flare of adding rice pop chips to their dishes. The seasons is on point their sushi are very poor with quality tho yelled we’re on a budget. They most memorable moment was the curious hostess who helped bring out food to the table and even getting us condiments when asked. Their cashiers were not knowledgeable with their choices and options. They are driven by their options of food the corp offers. Over all it’s a-​okay. And nothing amazing to revisit again.

I’m not sure what to think anymore. Of course I quit going altogether when they tried that lame pei wei market format that almost put them out of business.
Have been back since they switched back though.
Somehow the food doesn’t seem as good.
Today was really strange though. I ordered at the counter and then after I paid, the woman asked me if I wanted my change. Granted, it was only about 9 cents or so, but it struck me as odd. I’ve never been asked that before. 9 cents is hardly a big deal but I hope this isn’t going to become a trend. Wouldn’t. Like. That.

Shameful, I haven’t been back here since the remodel. & I will not come back again. If I wanted to go to a Panda Express I would have went to a Panda Express. it is a Friday night at 9 o’clock and this restaurant is empty. we used to come here all the time and it was always packed. shame on Pei Wei for changing the format to a fast food restaurant

I love how fast this location is, hardly crowded and clean! The Wasabi Crunch Roll is my fave1 Good for fast good tasting sushi on the go. Next Fave is the Steak Mongolian Beef with Brown Rice, YUMMY! Servers are great and manager is helping out quickly which is always great to see!

Let me first start off with the fact that I literally just left this establishment. I always love take out from pei Wei so this has nothing to do with the food. It is all service. For one the building smelled like sewage which i understand can happen due to location but it took my appetite away. Second, I walked in and two young girls were standing at the counter. One was changing a roll of receipt paper a foot away from me and completely ignored me. Then turned her back to the line. The other girl was talking to a customer for about a minute and the customer left. She then looks up at me, doesn’t say a word, and proceeds to turn her back to me and text on her cell phone in plain sight for several minutes. This whole time, neither girl acknowledges me whatsoever but I am clearly standing at the counter waiting to be helped. A young man comes and asks the girls if I have been helped and without looking up the both respond no. He helps me and is friendly and fast so I am not completely furious. I still tipped the staff because I work in the industry, but I will never return to this location if this is how they are trained and managed.

Had lunch at the Glendale location today. It had been quite a long time since I’d eaten at Pei Wei. It’s not the same quality as it was when it opened. In the beginning… the food was barely second to that served at a PF Changs. It was quite good, easy to access and everything that accompanied the food was higher quality (drinks, napkins, fortune cookies, staff/​bussers).
I ordered a small chicken orange peel with brown rice ($ 6.49) and my BF ordered the large shrimp kung pao ($ 9.99) and we also ordered 2 side spring rolls $ 3.79. I believe the smaller portion option is new to Pei Wei as I’m sure they’re trying to capture a larger market w/​less expensive prices or portions. For lunch, the small is just fine for most, especially if you get an extra little side with it.
BUT…HERE’S THE DIFFERENCE BETWEEN THE SMALL AND ORIGINAL PORTION SIZE. YOU PAY MORE FOR ADD’L RICE WHEN YOU ORDER THE ORIGINAL, NOT ADD’L MEAT.
Plate next to plate my BF had the same amount of meat (shrimp) in comparison to my (chicken)…his plate was larger and it had more than twice the amount of rice on my plate. So comparing apples to apples you pay $ 2 to $ 2.20 more for MORE rice, not necessarily more meat when you order an original vs a small depending on what kind of meat you order.
So…Just wanted to give you the heads up when you consider ordering small or original.

Either my favorite Pei Wei or just about close. Has a nice décor inside a little different then the red and black at most Pei Weis. The manager knows us because we come in alot and always treats us right. And the Food is spot on every time !!
Love this Pei Wei!

Quick and easy take out spot. Their system recognizes your phone number and employees can see your name and last order. So if you want the exact same thing you ordered last time (including customizations), BAM!, it’s done and ready for pick up in 10 – 15 minutes. This works great for my family. Pretty consistent on quality and portion size and customer service is always fantastic.
They offer smaller sizes in addition to the original size portions. Vegetarian (which also happens to be vegan here) sauce options are clearly labeled on the menu. Our favorites are teriyaki and honey seared.
There is a ton of sugar, fat, and salt in the sauces, but you can make your dish a little healthier by ordering your protein (tofu in our case) stock velvet, which is steamed instead of fried. We also get extra veggies and brown rice instead of white for a little more fiber. Pretty sure eating with chop sticks makes it healthier too.
Wish they’d bring back the veggie lettuce wraps.

Pei Wei is a good go-​to dinner when we want something quick, easy and on the light side. Love the online ordering for take out and eating there us pleasant too. Love the spicy chicken salad and the iced tea is amazing. I get both kinds and mix them. If you want vegetarian they jave really good firm soy they can add instead of meat. Nice spices and some fiery dishes and cooling ones too. A great meal where you know what tou are getting.