Pei Wei

I would give them a zero stars if allowed. I have been to this particular location only a handful of times. Last time I was here they gave me the regular, gluten-​laden Spicy Chicken by mistake which was easily remedied since I was there physically. The manager apologized profusely and made me a new meal quickly. Today the girls from my office placed an order of maybe 4 meals including mine which was GF. They brought the lunch back to the office as we only have a limited time to eat. When I discovered my chicken was breaded I called and spoke to the manager who was rather rude and copped a tude with me. Additionally he offered no apology whatsoever. He went on to say he personally bagged my order asking how I could tell the order was not GF. [Really? How does a manager not know this?!] He offered only a refund of my money. After he processed my credit he immediately hung up. So I guess I get to be hangry the rest of the day lol. At least it’s Friday right?!
Very. Poor. Customer service. Not to mention lack of food knowledge of the restaurant he manages is a real shame. Shows he has not been adequately trained and doesn’t give a hoot about the GF issue or customers. The manager SHOULD have taken this as a learning experience and educated himself and his staff but sadly, he chose not to. Hangry Donna will not be back to any Pei Wei’s in the future and wrote this Unilocal review instead. Hangry Donna’s coworkers are staying clear of her this afternoon. Chang’s should hang their head in shame.

The food is consistent, tasty, hot and arrives as ordered. I do take down by a star for mediocre service. Not unusual to go in and wait for someone to take your order… while no other customer is in the place… overall good weekday dinner with some tasty healthy choices

I love the kung pow chicken and my last visit this week did not disappoint. I ask for extra-​extra spicy with extra peanuts with fried rice (splurging as I rarely eat rice).
My entrée was fresh and very hot and as spicy as I wanted. The combination of spicy, peanuts and the wok-​seared chicken is amazing. I love the snap peas and carrots too. The rice was fresh and tasty as well.
Coke Freestyle and Apple Pay, hooray!
I couldn’t ask for more, and if you have an Amex card, there is deal (until ²⁄₂₀₁₆) too!

I have reviewed this place and gave it 3 stars the first time, well after numerous experiences after that, this place has sadly fallen from that. I can tolerate mediocre American-​Chinese food for a week night dinner, but I won’t put up with horse sh*t customer service from this establishment. As mentioned coming from a Asian background, I think this place is average at best, but my fiancée really likes it, but this will be the last time we put up with this place. We mostly get our meals to go, considering when you walk in this place, there is a strong smell of sewage. Tonight we ordered 3 different dishes, Mongolian Beef, Kung Pao Chicken and Honey Seared Chicken. The food we brought back was extremely salty and the beef in the dish has a old and had a rotten smell to it. It was very pungent and virtually inedible. The honey seared chicken had the batter fall off and the chicken was very mushy. The Kung Pao Chicken was the only dish tolerable. The meal was a disgrace and left me extremely p*ssed off. To top that off, I had to deal with some snotty brat kid at the counter. I requested some red chile paste to go, but she refused and said they are no longer allowed to give it to customers that are ordering to go? I said are you serious? I asked, well you can charge it to my card and I’ll pay for it. They offered some red chile paste in the packets, but they taste like crap. After thinking about it, I said forget it, this is freaking stupid that I would have to pay for that. It’s a matter off principle. So, tonight is the last straw. I refuse to pay for this crap every again. I don’t give many one star reviews but the combination of p*ss poor customer service and border line rotten meat, this place earned it!
We’ve ordered at this location multiple times in the past, but now they refuse to give out red Chile paste is ridiculous.

i hate this restaurant i normally love pei wei but if u come to this one it’s basically like your burning your money away so this is a warning do not come to this pei wei unless u want to wast your money i have never been so upset about a restaurant just dont come to this location!

I really like Pei Wei’s food but this location is always inconsistent. I have never actually eaten in the restaurant which is probably a good thing because I would have sent back half of the orders I placed. The very first time I got take out from here, it was perfect. The food was awesome. No complaints. The second time I got take out, I received the wrong order and was simply too lazy to drive all the way back to the restaurant to exchange it. Fast forward to yesterday… I got my take out order and when I got home tore into it since I was hungry like the wolf (any Duran Duran fans out there?) The rice was all clumpy which has never happened before, and mixed in with the caramel chicken were vermicelli noodles (almost as if the chicken was accidentally placed into the noodles and then the chef realized my order was supposed to be with rice). Just weird.
Pei Wei– get your stuff together so I can go back to enjoying getting take out from you! Your food is delish but your peeps need some remedial training.
On the flip side, the order takers are always polite and pleasant.

They argued with me again as to Wethersfield or not there was broccoli in the dish I asked for none and it’s in it! I thought it was just two pieces but it’s loaded with it I sent it back good thing I didn’t do take out! I don’t think I will be back sad! Now they gave me chicken instead of shrimp that I paid for! And he is complaining! Give me my money back. Well I was in my car and the manager came out to apologize and give me a gift card. Unfortunately he is the same person who argued with me and blamed everything on the cashier! I told him that this has happened before and last time it was take out. Don’t think I’ll be back at least to this one.

First off let me start off by saying I L-​O-​V-​E Pei Wei. I eat there at least twice a month. I’ve gone to this location several times, and each time is simply a disaster. When I go out to eat I expect what I pay for and that’s quality food as well as service. Before I go any further I would like to say the food is great! always hot and ready and sometimes even before the initial pick up time. What is so disappointing is every time without fail my order in some way some how my order is messed up. My order is only for two people MAX. Which I don’t find too hard to execute. Maybe its the person taking the orders? Maybe its the Take Out system? Maybe a simple chicken over fried rice is too complicated? What ever the problem is I hope its fixed.

Used to like this place. It’s been a while since I’ve been there and after tonight, don’t think I’ll be going back again. The plates are smaller, the portions are smaller, nothing is spicy anymore. It’s all sweet. Even the pei wei spicy is a sweet dish. And the chicken used to be substantial chunks of chicken. Now it’s mostly just fried batter covered on a sweet sauce. Hardly any chicken at all.

I have been coming to this location for years. They are inconsistent. At first we would only occasionally have a bad experience but over time it has become more bad than good. Every so often we try to give the place another chance but the lettuce wraps we order include extra grease and shards of lettuce and the pei wei spicy is not so hot. I once loved this place but its just not performing how it used to.

Always have great service. They never have a problem making my gluten free order. Comes out perfect every time. Always pick it up to go.

Restaurant is dirty and the management is terrible. Ordered Kung Pao Shrimp, they brought over fried/​breaded shrimp. Asked to see the manager — he came over and said he had no idea what this was. Thinking he was going to take it back to the kitchen and fix, he said not much I can do about it.
Went on Sunday April 12 at 730 PM. Restaurant was 25% full and it took a kitchen of 7 cooks 25 minutes to send out the worst meal.
Tried to give this place another chance after my card info was hacked from Pei Wei /​this location. What a a waste of money and time. Pei Wei quality and services has went down over the years. This place use to be a a high 4, now it isn’t even a one star restaurant.
Any cheap $ 4.99 chinese buffet is now better than this restaurant.

I swear I wrote a review about this place. At any rate a nice place to go for a quick bite to eat. The have customized my lettuce wraps each time because I don’t want all the sodium that is added (makes them very salty). I have been more times than I have checked in. and I will keep coming back.

I must start this by saying I have been a long time customer and fan of Pei Wei. However, tonight this location has failed yet again and you have lost my business for good.
Appearance and cleanliness
1 star
This place is DIRTY DIRTY DIRTY… No care to the outside of the property or inside. Outside you have grease and food trails all the way to the dumpster which is open and in full view of the front door. might consider trying to hide the garbage and buy a pressure washer or hire a weekly service. Just gross! Inside the floors were covered in rice and food all over. Worn décor the has this location screaming I’m in need of some maintenance and remodeling. Even the bricks behind the wok stations were dirty and stainless steel racks above where they are cooking your meals were cover in old dryer food! GROSS!
This isn’t the reason for the overall 1 star.
Food 4stars. Service 1 star
This is the only reason Pei Wei has my business. Food is great. When they don’t mess up your order. Out of the last 6 visits, 3 of those times the order was incorrect. All To Go orders both placed in person and phone. You’ve proven that it doesn’t matter. This location just does not have a good quality control. Tonight your manager comes out to us as we were waiting for our TO GO order, an apologizes that the kitchen made the order wrong and it was being remade. I was great… yet again another bad experience, to try to make it right she did give us $ 20 gift card. Where this manager failed is my order when I pulled it out of the bag at home… WAS WRONG! YES, all that extra wait and I still had to call and eat a meal I did not order, WTF! How does this happen, receipt clearly states shrimp and steak. No shrimp whatsoever that I paid extra for.
If you do not fix this locations problems, I see it closing. I spoke w my neighbors and they said they don’t eat there either because of similar experiences. Such a shame. Owners/​Corporate needs to get out of their offices and see the issues the hired help from the Management on down has been neglecting.

This place is another anti-​gun, anti 2^nd Amendment Rights, anti Personal protection, anti American place to eat. On the rare occasion when my wife wants to eat at a anti American place it will be only once. I never return to a place that I have to set aside my personal protection and they have none.
Now onto the food. We tried to massive disappointment the pot stickers. Extremely over fried and stale tasting. Worst we have ever eaten.
I had the Kung Pou Shrimp with brown rice. Spicey but not overpowering. Still very flavorful, tastey, and one of the best versions I have had in a very long time. Excellent with the brown rice.
My wife had the Honey Chicken. She loved the flavors. Sweet but not overly. You can still enjoy it without being in a sugar shock as many place do. On her dish she went with a small. It would have been nice to know that a small is a child’s size plate. Expecially after we were asked if we had been there before and said no.
Overall it is a very good place that will be added to the many Anti-​Gun establishments that many of us will never visit again. Take down the small anti-​gun sign.

We get gift cards to this spot from the in laws so we eat here if we want take out or need to go to sprouts at night after work.
The service here is friendly and there can be a slight wait at times.
I try to get something different each time but it all kind of tastes the same: sweet sauce with different stir fry veggies over rice or noodles. The spicy chicken salad is yummy but since I always get my protein steamed instead of deep fried the salad isn’t as good!
My hunny likes to get the pei wei extra spicy shrimp with noodles. I love the crab wontons (of course fried)!
A decent spot if you’re in a hurry or have a gift card!

Great service, fast and healthy options. I thought the menu was difficult to figure out and there was a group ahead of us that let us go ahead because they couldn’t figure it out. Or food was all extremely hot, I’m happy it was fresh, but we had to wait a good 10 minutes before we could enjoy. Staff was very friendly and efficient.

I’ve never been a fan of this place. There is something about the food that just doesn’t do it for me. The crispy potstickers were kind of disappointing. They were too crisp but maybe that’s a bias opinion since I love steamed dumplings much better.
You get a choice of small or regular size for your meal. I chose regular and I must say, it was more than enough. I got a lunch the next day out of it. My pictures are both regular size meals and the crispy dumplings.
They have that fancy fountain drink dispenser that is all electronic. You get to choose from many different drinks and even mix them if you like.
For two regular meals, appetizer and one drink, the cost was around $ 28. The food was just okay but it was fast and enough to fill your belly.

Pei Wei is always a great option when you are wanting some really flavorful Americanized Asian food and still want to eat healthy. It is basically a fast food version it’s parent company P.F. Chang’s and they do a great job of it.
Really like they way the menu is setup. You can pick your meats and the style of cooking as well as a tasty sauce to go with it. We have been here several times and always enjoy trying out the different specials that they are running.
All the cooking is done right in front of you in the open kitchen. It is fun to hear the sizzling of the meals as they are preparing them to perfection. Inside is also very casual and you can sit wherever you want. They even have a fun patio outside for when the weather is permitting.
We have tried most of the items that they serve and have not found one yet that we do not like. I usually go extra spicy with brown rice and then docter it up with more chili sauce to get my groove going. My wife likes to keep it a bit cooler and has a tendency to go on the mild side.
Service is alway very fast and friendly and the plates come out at lighting speed. Normally come here right before grocery shopping to avoid buying more food than we need.
I’m getting hungry just writing this review. Honey … what do you want for dinner? Just might be time for some more Pei Wei. ORDER UP!
4.25 STARS

I had coupons and got a spicy Korean tofu and gluten free sweet and sour chicken, edamame, and a small fried rice all for $ 10.26. I just love how Pei Wei offers such great deals and I am always happy with the food and service tops!
Eat Here!