Pep Boys

I went there for a tire patch on my rear left tire. The website was easy and user friendly as well as the reminder text for my appointment, all very nice (the review is based on the store, not pep boys). I went in to drop off the car and the guy got my info and just started to walk out of the door without saying another word. I said, «should i follow. or???» He made no further comments and looked at me as he left and grabbed my car and pulled it in. I was unsure if i could leave or not. He walks in and walks past me without saying anything. I walk to the employee area he went to and waited. Upon his leaving the room to come back to the front i asked if i was okay to go. He simply says of course. Okay? How about some courtesy and let me know, i don’t know, 17 minutes ago when i asked as you were walking away. When i called, 4 hours later!, i asked if it was ready, they said it has been waiting… So where was my call? I came in i waited for 9 minutes (i keep track of time, just a weird tick i have) and a ;lady walks up and asks me and the other guy, who was first? I say i was because he just walked up and she says never mind, i will help him first. Okay? Why even ask… After that, she leaves to the back… Another guy walks up and helps me. Whilst doing so a lady who knows everyone since they are all talking and laughing and talking about unprofessional things they did on their off time (which, do what you want, why am i hearing about it at the work place?) grabs a water and drinks from it and puts it back! that is the water they are selling customers. So, i was not happy with the quality i got, not okay, not ever going back. Pep boys seems okay as far as a company, just not this store so far…

About a month ago, I went to Pep Boys do get my belt fix and pulley system which was 200 bucks. I have a small noise for the belt and the tech told me the pulley was making the noise. So i believe him and they fix it too. TWO Weeks later the noise happen again so i took it back and the employee at the counter was super rude about it. Sorry I wouldn’t be back and I have been going to them for a few years for oil changes. Customer Service is gone with them.

I had a nail in my tire and was initially quoted a few hours for the new tire install. Good olé Ken, said he didn’t want me leaving with my tire like that and would take care if it right away. 35 minutes later I drove away with a new tire and feeling very cared for. Thanks guys, you’re the BEST!!!

Came here for an oil change after making an appointment online. Took almost an hour and a half for it to get done, however without me saying a single word to them or complaint the guy who had me sign the initial paperwork walked in and said «sorry it took so long, there’s no charge» and I was on my way… WOW. I was going to pay and just cut my time as a loss because shit happens. They made it right and I didn’t even complain once about a single thing, just waited patiently.

Thanks Romero for giving me the best deal for my SUV because I needed that oil change!

Quick update on two fronts. First off, the tire that I had put on in Phoenix did not hold air well. It was losing about 5 psi every couple of days. I took it to a Pep Boys here in Sacramento and they determined that there was a small piece of rubber between the tire bead and the rim that was preventing it from sealing perfectly. The fixed it at no charge and with no fuss. Good on them. Second, the manager of the Phoenix shop contacted me regarding the negative experience I had with them. We discussed it and he agreed that they need to educate their folks a bit better. I consider that a positive thing as well.

This place is relatively clean for an auto shop. Has every accessory you could ever want in the shop area.
The waiting room is full of uncomfortable chairs and a tv from 1997 that has about a 10 inch screen and the sound is off so if you squint you might be able to make out the tiny subtitles. I couldn’t and I have ²⁰⁄₂₀ vision!
The service people were nice but like I said they quoted me a higher price than the one I had got online. They did end up giving me a 10% off coupon which was nice but still I wish they were more consistent with their online price quotes.
I got an oil change and it was relatively quick 30 minutes. They don’t wash your car or anything but it is still rather cheap. They did do a reminder sticker.
The bathroom was alright, not totally disgusting but definitely not somewhere I would visit unless you really have to go. You have to ask for the key at the front.

Stopped by after I got a flat tire on my way home. Pro — they patched it and it was free. Con — they ruined my tire. I had to get a completely new tire a few days later.

Luis made testing and getting a new battery the easiest experience. He was straight forward, to the point and polite. Can’t ask for more. I plan on coming back to this location for future maintenance repairs.

I had to stop here last week when my tire went flat. These guys were awesome. They fixed my tire and made sure they were all at the right pressure. In addition, I had some minor body damage and Anthony gave me multiple options for how to fix including an option/​advice for what to say if I wanted a body shop to repair. I ended up getting some stuff from the store and car looks great. Ken and Anthony you got me to spend $ 200 dollars and I walked out feeling like I got a deal. I work in finance and I’m hard to impress but these guys were impressive. Great job!!!

Always been pretty good to me at the
Parts counter friendly People and
Knowledgable enough to get what I need

I dont know why I am seeing a couple of bad reviews here because Pep Boys did me a good service. I think they had a miscommunication.
My car was a 2003 chevrolet impala, I bought this last 2007 and had a great ride with until recently. So I seeked Pep Boys for some help and they looked into my car. They’re good at communicating with their customers; the charges where reasonable and it just blew me away. The person who repaired my car was very good because he taught me a lot of things to avoid having problems with my car. He also taught me how to know if my car is already in need of repairs. After the job was done, my car went to its normal state and they satisfied me of their work. Thumbs-​up for Pep Boys. Will be back again if I can experience another problem with my car.

Shortly after posting this review someone from Pep Boys requested I email them about the situation at hand. Would you guess I received NO response?! What a crock. Save yourself and do not bring your car to THIS Pep Boys Service Center!

Had to get my car towed and they waited after hours to make sure I got there safely. Went above and beyond to assist me and breakdown all my options of repair. Service rep Arny is awesome (don’t know spelling) but great service! Definitely recommend.

Heading out for a road trip this weekend and decided to stop in to pep boys to get new windshield wipers, just in case… The guy at the counter was very friendly and helped me get the right ones, didn’t even try to convince me to get the most expensive ones which was nice. He came out to my car and put them on for me too. Easy, painless experience which is normally not the case when it comes to dealing with anything involving my car. Now I’m ready for a safe ride and any weather we might hit. :)

Oh how the oil changes creep up me every time! Glad pep boys could be of service! Best part is, i did a quick search on their website and found a long list of coupons! I love my coupons. Service was quick and friendly. Oil change with coupon was $ 24.99, not to shabby in my opinion!

I had my car serviced here. I may be a female, but don’t try to pull one over on me.
Go somewhere else for work on your car. Hopefully there are other shops are more helpful and honest.

I’m not the most informed car owner out there, mostly due to my own ignorance, so I always need help when in a car parts & accessories store. I needed windshield fluid and a few other small items and Jae was very helpful in answering my questions and finding me the right products without trying to convince me I needed anything extra and ridiculous. The store was clean and no one was standing around when I went. The best part is they also price match!

Stopped by today to buy some rear drums for my car and got excellent service and attention from the manager, Jae. It was a quickie and price was right. He checked if he could turn my rotors for only $ 13.99 but they were out of spec so I bought new ones and he even gave me a 10% discount. I was in and out in less than 10 minutes. I will definitely drive out of my way to go to this location from now on. They rock! :)

Went there an hour ago to purchase a battery for my boss’ vehicle, my boss paid cash for it and waited for the change from the employee there, but nothing happened because the employee doesn’t want to give the change back to my boss.
If you do go there, DO NOT purchase anything from Veronica. She’s the most dishonest employee ever. She acted all sweet and nice in the beginning, but later she lied about it.
Be wise about it, go shop somewhere else for better services.