Phoenix Memorial Park and Mortuary

STAY AWAY!!! Sadly, this was a horrible experience. It’s hard enough when you have a lost one, and you would hope the funeral home would make things easier, not harder. You would hope…
November 2012, my grandpa passed away. We were promised many things when we first arranged funeral and burial services, none of which we received.
We were told to give them a picture of my grandpa for the service and a slideshow. We did both. The night of his funeral, they did not have a picture next to his casket like promised. So my sister and I left the funeral and ran to Walgreens to buy a frame and get a big picture of my grandpa developed instead of being able to be there for the hour before the service. We wanted to make sure there was a picture of him for the service!
The slideshow was messed up. I don’t know what they did to the one we made, but they showed the same 8 pictures throughout the whole service, none with his kids.
The worst is the way they «stuffed» his mouth. Did not look natural or even like him at all! My uncle suggested in stuffing the mouth a little, and they told him to do it himself how he wants it! So my uncle STUCK HIS HANDS IN HIS DEAD DADS MOUTH in order for others to remember him peacefully! He has been traumatized since!!!
We were promised a free bench for all the mistakes that were caused by the funeral home, as well as for the emotional distress and damage that was caused to my uncle for having to stick his hand in his dead dads mouth!!!
They never gave us anything. We finally went in a year ago and pay for a headstone, because for years the cars kept going over his grave and he didn’t even have grass.
I just went to drop off flowers, to this day, almost 3 years since his death, my poor grandpa still doesn’t have a headstone…

When my sister passed away I went to this cemetery to possibly purchase a plot from them. I knew that I could NOT bury her here as soon as I pulled up. It was right next to — and I mean RIGHT NEXT TO — the city trash dump. It was literally like one foot away (you can touch the city trash dump from the edge of the cemetery). However, I drove all the way down there and they were expecting me, so I decided to follow through with the appointment that I made and go in and talk to them.
The salespeople seemed very ready to make the sale but that’s what they are there to do so I can’t really fault them for that.
They get two stars for not driving over peoples gravestones with a golf cart when they showed me around and for giving an OK tour of the place and they get one star because other than the city trash dump, the place looked very well maintained.
I wish they had told me on the phone when I scheduled my appointment with them about the extremely close proximity of the dump but I guess I understand why they didn’t.