Pillar Communities San Paulo

Nice staff but literally never know when you can go to the office. I went to the door it said be back later. I walked away and the rep literally ran out and locked the door as I was just far enough away. I looked and saw another rep just walk out later and ignored me as I waited. This is not a good way to treat your tenants.

I moved here by phone. I did not see the complex before I moved in. The office staff was amazing and actually went above and beyond to help me. They took pictures of the specific unit I was going to move into and was very detailed and patient with me. I did bring them some Firehouse Subs when I moved in though, so be sure to take care of them! They work hard.
This place is absolutely fantastic. I have to admit that I did write a bad review at one point, but it was due to rent increases and budget constraints, though rent did not increase much. The office staff do their jobs and do it well, within their means. The office staff is always fun, professional, and upbeat. They always address me by name and are polite, even if one of them called me the wrong name for a few months, haha).
Maintenance is perfect, they are honest and trustworthy. You can file work orders online and they always fix the issues by the next day.
The complex is fairly old, but it is very well kept. I do hear my upstairs neighbors turn on their water for the shower at times, but it honestly does not bother me. I am sure they can hear mine as well.
They have free doggie bags!
They do have grounds maintenance at early hours of the day, usually when everyone is at work or getting ready. Sometimes it is on a weekend when you try to sleep in, but I am not complaining because it isn’t that big of a deal. I know some people do take this seriously though.
I have one car to park, and my own spot. Always had my parking available. I did get a second vehicle and sometimes had to walk a couple of minutes to get to my apartment. Not a big deal at all. Key takeaway is that parking is not that plentiful, but you typically will always be able to find a spot, but not always right next to your unit.
Pool is always clean.
I have great neighbors! Great location. Very safe/​secure.
Feel free to ask me anything else you’d like to know!

I recently moved out of San Paulo after living here for 2 years (the only reason I left was to buy a house). The whole San Paulo team in the office Tricia & Jen is the reason I kept living here. Lincoln & Butch also do a wonderful job with the property, it is clean and always quiet.
I would definitely recommend living here and call it home!

Contrary to other reviews here this is a good place to live. It’s not noisy in that neighbors are too loud and wild parties always are raging. You can’t fault the maintenance teams for doing their job.
The only issues that I had here was that the walls are very thin, parking is scarce late at night, and there is only one small pool to use. Other than that, the units and grounds are clean and the office handled things accordingly. We actually used the pillar promises program that helped us a great deal to purchase a house. The realtor was a dunce but the program works.
Good place for the area!

Go elsewhere. This is a noisy place to live. The garbage trucks come before 8am, the maintenance crew is out scraping sidewalks before 8am, parking is tight and the spaces are small (expect your car to be scratched and dinged). Rent is increased every year based on the «market» and the rates are non-​negotiable. There is no granite here, the refrigerator is small and the mailman is incompetent. We’ll be leaving once the lease is up.