Pirtek-Sky Harbor

Many times these days we ask ourselves the question: Where has genuine and honest customer service gone?
Well, I am here to tell you that it has found a home at Pirtek Sky Harbor Hoses and Assemblies.
Let me tell you how Terry Titus and the owner, Stewart Bartlett came to my rescue.
Several days ago, I had the unfortunate experience of having a hydraulic line burst on the wheelchair lift in my van rendering it inoperable. Because of the age of the unit (20 + years) I knew I would have a difficult challenge in finding replacement parts and service. I called at least a dozen different companies involved in the mobility and handicap equipment markets to look for help. The responses I received ranged from mildly helpful to apathetic.
I soon discovered that I would have to turn to a hydraulic line specialist to get the hoses replaced.
Again, I called several hydraulic and hose companies in the Phoenix market and was met with the same indifferent responses.
That was until I called Pirtek. I spoke with Tony and explained my situation. He immediately said to bring my van down to their shop and they would do the work while I waited. I was elated to get that great news.
Here’s where it gets even better.
I brought my van down to their shop the next day and was greeted by Terry Titus. He listened to my dilemma and worked his tech schedule so that one of his men would be able to come back to the shop from the field to work on my wheelchair lift. Within 45 minutes they had replaced both hoses with newly built lines.
Because the system had lost so much fluid from the hose break, there was not enough pressure to lift the very heavy gate once it was repaired.
Even though he had never worked on a wheelchair lift unit like mine before, Terry continued to help get me up and running by researching the hydraulic fluid system, the type of fluid needed and how to refill the reservoir while at the same time making sure the shop was still running smoothly and phones answered quickly.
He researched the specific type of fluid needed for the unit and found local retailers I could get it from.
Altogether, Terry and Stewart worked on my lift for almost 3 hours in 100 degree heat no less.
I cannot be more grateful to Terry and Stewart for their time and support. They bring to their company the type of customer service and attention that restores your faith in humanity. I get the feeling I am not the only customer who has experienced this incredible level service and care from this company.
Pirtek should be proud of these gentlemen and this franchise.

Sincerely,
Jay Lickus
Surprise, Arizona