Pizza Hut

Don’t order your pizza from this joint! Manager is totally incompetent and has no idea how to use a computer!

I enjoy pizza. I enjoy many restaurants that serve pizza. The Pizza Hut on 16^th at and Thomas is one of those restaurants. The staff is nice, prompt, and helpful in their explanations. Disclaimer: I have tried about four variations of three basic pizzas. I have enjoyed them all. I cannot speak for other items offered by Pizza Hut, but I’m sure the staff at this location will ensure all wings and brownies meet their full potential. Keep up the good work.

Lack of customer service made a slitely annoying situation into an infuriating one.
I do not like pizza Hut pizza to begin with, but the gf and I decided to try the cheesy bites pizza. We ordered online and when the order arrived we received a cheese pan pizza. (which is 10.59…ridiculous) when I called the not so friendly representative informed me that he «didn’t know what to tell» me. Because we did the order online the error wasn’t theirs he said. He had a complete lack of empathy or customer service at all.
After a couple tries of making him understand how I felt, and getting no where, I told him I didn’t accept his answer and I didn’t want this pizza. The phone went silent… «are you still there?»… More silence. Just as I was about to hang up and drive down there to speak to a manager he came back. Apparently I was on hold? He then informed me that his manager said they would replace the pizza, but they would be picking up the original pizza. Ok by me, I don’t want it, but the accusatory tone just made me even more upset.
Thank you for solidifying my dislike of pizza hut, now there never has to be a question as to whether we should try it out or not.

This was such a rip off. I ordered two medium sized pizza with THIN CRUST. Well, the crust looked like a flour TORTILLA, hard, dry and nothing like crust for pizza. Now, image that being cooked with toppings and passed off as PIZZA! Since its franchised, they must all be horrible. I hope someone reads this review and pays a few dollars more, go to a REAL pizza parlor and be satisfied… H O R R I B L E… not even one star

Pizza is inconsistent. Sometimes under cooked, other times cut disturbingly wrong (sad when half of it is for a vegetarian). Forget ordering chicken wings! It’s like pulling teeth!!! How hard is it to get «medium bone out «? 4 out of 5 times it’s anything but! Last night was the straw that broke camels back when we found out that this time they gave us honey BBQ. After calling the manager to let her know of the mistake, she replies «I guess some one else got your wings». Really?! An apology would have been more appreciated then a sarcastic comment! I don’t recommend going to this Pizza Hut. The service is worse then the neighborhood it sits in. I wish there was a negative star I could rate this place.

will give you the shits.

I like pizza. I don’t eat it often though. I like to get away from the chain food producers in many cases and find independent local businesses for pizza generally no matter where ever I live. However no one does a Pan Pizza like Pizza Hut! So I often crave the Pan Pizza crust Supreme Pizza and when I go for one or have one delivered, I am never disappointed. The crust is always consistent as are the multiple toppings I so enjoy. And i so appreciate that about Pizza Hut, which I can’t say the same of other national pizza chains.

About once a week, the husband convinces me that we need pizza. Ideally, we would get a real one made by people and not a chain. But, this is often motivated by laziness and downtown Phoenix is the black hole of good pizza. We would have to drive somewhere to get a good pie, and we’re just not having that.
I have a confession to make. Even though I’m from Buffalo, NY, a city with as many pizza joints as Phoenix has Circle K’s, I like Pizza Hut. It was always the excursion for us growing up. Sure, we could get a $ 5 large delivered from the place down the street, but Pizza Hut was an evening out. A restaurant for pizza, complete with the low-​hung light fixtures and the red plastic glasses, it was a special occasion. And although their pizza was nothing like normal pizza, I developed a special fondness in my tummy for the pan pizza.
And, I’m about to write a review for Domino’s as a comparison to this debacle.
We ordered online + 1 star. The website said that it would take 90 minutes — 1 star.
They have blue cheese + 1 star. The restaurant called to say that they no longer carry blue cheese — 1 star.
We ordered wings that were actually pretty spicy +1 star. They were breaded and had something sweet and sticky on it — 1 star.
The marinara sauce was watered down — 1 star
The delivery guy got lost, forgot the credit card slip and forgot the soda we ordered. Then he had the nerve to ask me if we still wanted it. Then he said it would take him an HOUR to return with the pop. –1 stars.
The order was delivered in less than the estimated 90 minutes (minus the pop), he did come back to deliver the 2 liter in less than 30 minutes, and the food was as mediocre as I expected it to be. + 2 stars
I would give a zero if I had to leave the house for this kind of service, but since dinner was delivered they earn 1 star.