Pizza Hut

I have been ordering here for a about 2 years now. And every single time I order they make it perfectly and on time. Pizza and Wings both! Keep it up! :) Thank you! :)

Order was nearly 30 minutes longer than estimated, I call and the girl who answers says «he’s on his way, so…», when the delivery guy finally showed, he calls and asks me to come to his car because its raining outside! Are you kidding me! Wings box was smashed and food was room temperature at best. This place is crap and deserve to keep the minimum wage they should be earning.

If you don’t order ahead of time, the food is fine (as far as typical chain pizza delivery). The low rating is because the occasions I’ve tried ordering ahead of time, so dinner gets delivered after work, the food has arrived lukewarm. It pretty clearly was made too far in advance then just sits somewhere. My pizza was basically room temperature and the fries I ordered were limp and soggy.

I wish I had read this review before going there. Let me first say, the person who greeted me at the door was very nice, and very helpful, he gets a 5 star. But, the Pizza was a negative 2 star. Pizza Hut usually very good in the past, have not had for a couple of years. I ordered online, timed it so I was there to pick up my pizza 3 or 4 minutes after it came hot out of the oven. 5 minutes back to home. Pizza was very saucy, dripping of sauce, too much sauce. Pizza was not nearly as warm as I would have though and the cheese sill had un melted pockets in the pie. What happened to you Za Hut? Obviously this location has issues to deal with.

I read all these bad reviews on Unilocal and Google and almost thought twice about ordering just now. But we’ve always had good pizza and no problems with service. The guy on the phone was nice and even took our order and found a way to get us a cheaper deal.

I ordered delivery and as soon as it came and I grabbed a slice of pizza I noticed an inch of dark hair in my pizza. I don’t have dark hair. And when I called, I even said I don’t care I’m still going to eat my pizza just not that slice, but I wanted to call to let them know, the lady responds with «that’s funny no one in the kitchen has black hair, but I’ll let them know» ok. I don’t either. The 2 stars if for the delivery driver only.

I don’t really enjoy writing bad reviews but certain occasions prompt such a review.
Let me preface by stating my roommate has ordered from this location maybe 3 times a month for the past 5 years, and typically has a good experience. I have been ordering from this location for maybe a year or so and always get the gluten free pizza. Well I guess we’ve never ordered on a rainy-​ish Friday night because our pizzas took well over an hour to arrive, which was stated when we ordered on our iPhone app. When they arrived, the driver neglected to bring us our Pepsi. Wish I would have realized it before I left him a very generous tip. But as soon as I did, I ran down the driveway after him (in my jammies no less) and he said he’d bring it right back. We live about 1 mile from the store. We were starving so dug right in but were very disappointed because the pizzas were cold. I mean not even warm, at all, simply downright cold. We only had a couple pieces and decided we were over it when the Pepsi arrived. I briefly talked to the driver about our displeasure and he said to call the manager. I did. I talked to Alexander who, when I asked to speak to a manager, asked why. I gave him the sitch. I was on a brief hold when Alexander came back and said all the managers were too busy to talk to me. Okay I get it, it’s a busy Friday night and maybe they’re short staffed or whatever, but you should never be too busy to talk to a customer who is unhappy. And who orders frequently. I mean, I just spent $ 30 on 2 cold and, quite frankly, not very delicious pizzas, and you can’t come to the phone and offer to make things right? Really. I told Alexander exactly how I felt about this, stated that I would be Unilocaling and ended the call.
I have ordered from other locations in the past and managers usually acknowledge when they’ve made mistakes and customers are unhappy. It’s rare that I’ve been unhappy with this chain in the past, but when I have been, they’ve always been willing to make it up to me. This location was clearly not interested in making things right and is hugely disappointing. And because of that mistake I will no longer order from this location. I am happy to go to another pizza establishment that caters to customers and quite frankly has better pizza. Pizza Hut, if you’re reading this you really should be make sure your managers know how important customer retention is.

we ordered on line and picked up two pizza’s, After picking up our pizza and getting it home we bit into one of our pizza’s, it was so raw and nasty! I called and the manager said it was fine for us to come pick up a new one, so I said crispier please. I go and pick up new pizza and to my horror it was burnt! Black and hard as a rock! I had no choice but to bring it home. The crust was thin, which we did not order and the toppings were scarce. We had 1 medium pizza to share with 5 people. Threw them both in the trash! What a waste amd I personally ate a apple for dinner. Manager tried Ill give him that, but he should look at the pizza;s, after a complaint. Wonder if he would serve that doughy or very burnt pizza to his friends or family? I would hope not! Never getting pizza from here again. I prefer to have gotten our money back.

After reading old reviews, I was a little hesitant. This is now my second order in two weeks! I ordered double cut, light sauce… I’m picky. These pizzas looked better than the commercials. The place was clean and the people were professional, courteous, and quick. They know what they’re doing. Definitely my go to dinner place. Thanks so much!

I ordered a complicated order and its late on a Friday. Order was delivered quickly and accurate and it was really great. First time ordering from here and I gotta say best pizza I’ve had from a Pizza Hut ever. Thanks guys!

I live nearby and probably order from here at least two or three times a month. I usually pick up my order and order online. I have never had a negative experience and have actually had great customer service every time. Maybe they have made some changes as I see others have not had as much luck. Either that or we reap what we sew I suppose…

Well let me start off by saying that when you first wall in the place it smells like sewer!
The lady at the counter is also the lady making the pizza, how do I know this well her hands were full of white cheese (the older lady very nice but not so clean) and when I got my Debit card back it stuck like cheese! Gross I will not be going there again. I hope she washes her hands before making the Pizza. This is the Pizza Hut on 7^th st and union hills.

This is a HORRIBLE Pizza Hut location. I don’t know what their problem is. I’ve had orders messed up five different times now. One of the times the manager gave me a credit for a free pizza, yet next time I called in the other manager said that I couldn’t have it for free, but only a discounted price. THEY HAVE AN ACCOUNT FOR ME ON FILE, it’s not like I just pulled that out of my A** when I called back!
Our food has been incorrect, things have been missing, and it has shown up bone dry before. No fun, and they don’t even act like they care when you call.
The latest debacle this evening was the wings. I like my wings saucy. Shouldn’t be a problem, right? A long time ago, I ordered their wings and they were mostly dry. So from that point forward, I ordered extra sauce, which you have to pay 50 cents more. Yet every time I did that, the wings were drowning in sauce, so I didn’t even need the extra sauce on the side. I kept paying for extra sauce for no reason. Tonight, I orders wings (no extra sauce) and just put a note to make sure the wings were sauced well.
My order is delivered… NO blue cheese that I paid money for, and the wings have spots where there isn’t any wing sauce on them at all. Seriously!!!
I called and spoke with an extremely unhelpful guy, he sounded young. He wasn’t listening to what I was trying to say and at one point said that I could order my wings without sauce on them. WTF my problem is that you guys don’t put enough sauce on them!!! He then went on to say that my note said extra sauce and since I didn’t pay they didn’t put it on. Yet A) my note never said «extra» and B) I always got the phone call from them in the past saying if you want extra sauce you have to pay the driver 50 cents. No phone call this time. I assumed that my directions in basic English would be clear to the average Pizza Hut worker. He said it’s how they «interpret» the note.
There is another Pizza Hut location closer to me, but for some reason this is the one that is assigned my address for delivery. Apparently the credit that they wanted to give me for the blue cheese is only good if I order from their location again. What a joke. I told them to not bother with the credit and hung up.
I guess from now on we will only be eating Pizza Hut if we want to pick up our order, since we’re done with this location for good.

This place has crappy customer service. They forgot part of our order from tonight. When we called to get it corrected the manager was rude and unhelpful.

Best pizza we had in a long time. Thanks. I don’t think anybody beats Pizza Hut and the way they did the pizzas

This is a carry-​out only location and they always seem to be away from the counter… I’m not saying they take forever away from the counter but for a tiny place I’m always wondering where they could be… anyways, the staff has always been friendly during my pickups. The previous review is correct in that they don’t take anything over a $ 20; I think part of that is that they are not in the best area… I use a debit card so that doesn’t matter to me at all. The new pastas they have here are very good so give them a try.

Ordered a pizza and cheesebread for carryout, when I arrived I was informed that they do not handle bills larger than $ 20.
After trying to «break» my valid US currency at the nearby CVS (which would not…)
I went back, to have the manager tell me they could not accept my valid US currency.
I guess throwing away food is better customer service than accepting a paying customers money.
I won’t be back.