Popeyes

Food was cold and hard, which means it was old. Seems to be trending with this place.

Wish I could rate this review a 0 stars. First of all how are you going to have a sign on the counter with 1 price but tell me it’s not that price it’s more money. I asked the young man Aferney that took my order was that total with the $ 20 and he says yes. I get my receipt and fuss about the price on receipt does not represent the price that’s on the billboard on the counter. I tell him as well I want 1 spicy breast and the rest of chicken mild. Well that didn’t happen either. He gave me both breast spicy and the other chicken mild
I call manager over and this what happens
Me: what is that special
Mgr: oh this is not here yet.
Me: why is it on the counter then? When does it start
Mgr: in a few weeks
Me: why it’s it out there then
Mgr: oh we are advising it for future reference.
Mind you the sign doesn’t say starting soon so how the Blankity Blank are you advertising for future.
And the manager just standing there looking foolish like she didn’t understand English or something after I make comment that they are wrong for advertising a price and not honoring it as well as my chicken was not correct.
By the way the fine print said take down on 6÷26÷16 but nothing about starting soon.
#PopeyesOn35thAveandSouthernSuck
#CustomerServiceIsNotTheirStrongSuit
#dissatisfiedcustomer
#IShouldHaveGottenMyMoneyBack
#Urgh
#WritingReviewOnThisVisit

I just moved back to the neighborhood and each time I have went to this place they forgot something I ordered. I don’t know if they shorting people items like pies and keeping the $$$. Needless to say I will be sitting at the window until my complete order is checked. I would advise you all to do the same.

Went through the drive-​thru here. Got home… no apple pies. Checked my receipt and I did pay for them. I wasn’t going to drive all the way back there to get them, but I tried to call to let them know they made this mistake. However, the phone line is connected to a fax machine so… I can’t even call to complain. After reading the other reviews, I see this is a regular occurrence at this location. Not to mention, they didn’t have any white meat spicy chicken and only put one utensil in the bag, despite my having ordered two meals. SMH.

I saw on tv the new spicey wings. I have been very dissatisfied with this Popeyes in the past because of incorrect foods or not getting the food I ordered at all. Oh yeah, the food is always cold. I even sit in my car and eat to make sure its hot and its not. Since it is football playoff Sunday, I decided to try the wings. Ive heard of their popcorn shrimp, but popcorn chicken wings? Tiny little wings. From what bird are we getting these wings from? Not chicken. If they are, why are they so small. Never saw wings this tiny before. Maybe you guys should look into the Quality over Quantity aspect. I know the public would want that. I know I would rather have less tiny crap wings and a few less bigger wings that taste good.
My advice, spend alittle more and go to a bar. You definitely will be happier.
So disappointed again. Why do I fall for these fake tv commercials? Never again.

We came to this Popeyes location on a Thursday around 4pm. We ordered 2 chicken wraps, a side of cajun rice, and a side of macaroni and cheese. These should be common items at the restaurant.
While ordering, we heard the drive thru person taking our order as well as another person who clearly either seemed to be training the other or simply wanted to add commentary. For example, when my boyfriend stated that we wanted a large side of macaroni and cheese, we heard the other voice say «Of course» in a catty, careless way. My boyfriend didn’t care, but I feel that the tone was unprofessional and bordered discrimination. Is it because of the way we look? We’re not sticks, but we’re not severely overweight. I was personally offended by these random comments.
When we got to the window, we were told that we had to pull up next to the trash can and wait. The trash can is still within the drive thru line and, by listening to what the employee said, we briefly held up the line.
After waiting for 5 minutes, we moved to the other side of the building. When I went back inside, I explained what had happened to the employee, a young girl at the cashier. She said nothing to me and brought her shift lead over. I explained the issue and she said, «Oh, so you just haven’t gotten your food.» Meanwhile, I saw 2 cars pass through the drive thru with food in hand. I noticed that our food wasn’t even prepared yet.
While I waited, the young female employee and a young male employee stood in front of me, looking at me, giggling. Completely unprofessional.
The shift lead finally brought me the food 3 minutes later. No utensils, no napkins. I normally let these things slide, but the service we received and the lack of accountability among the employees was atrocious. It honestly appeared that the shift lead couldn’t care less about her employees’ work. I don’t think I’ll be getting food from here again any time soon.

It was me and my wife’s first time at this Popeye’s location and it wasn’t good. We went through the drive through. We wanted the mild chicken but were told it’ll be a twenty minute wait. My wife and I went with the spicy chicken, then we went home. The mashed potatoes we ordered as an extra side was never packed. Yes my wife and I should’ve checked the bag but I called the restaurant and was given a code and was told I can pick up the side item another day. I was nice with my approach. After seeing all these negative reviews my wife and I will continue going to this location but we’ll be aware. Next time I’ll stop into the place and see how the service is. All places have their good and bad employees.

I’m surprised at all the negative reviews this location has, I personally have never had a problem with the service or food here. It’s always fresh and delicious.

I wouldn’t even give this Popeyes one star but I have to in order to leave a review. It’s always a nightmare coming to this place you have to be a customer and an employee when you come here because you ask for something and then they say is that it? Like ask me what kind of sauce would I like or what kind of side would I like. I have to ask so aren’t you going to ask me what side or sauce I want then they ask. I have to always remind my self to ask for honey for my biscuit because their stingy with the sauce and really don’t seem to care. Make sure you check your bag before you drive off even though you tell them what sauce you want they will always get it wrong. Service seems to be better during the day at night it’s literally a nightmare. They need to hire or train their employees and get a new manager or something this place is literally a nightmare you’ve been WARNED

Where do I even start? I should have read the reviews prior to going here. The lady in the commercials deceived me for sure. First, they asked us to drive up to the side so they could finish the order with no cars behind us (???). They asked us what sauces we wanted just to forget them. Gave me the wrong side so then we went in to get utensils, the correct side and the sauces. Mac and cheese was cold and/​or still partially frozen because there was water in the bottom of it. The chicken was slightly warm and I ate that. Biscuit was a sodium hockey puck. I honestly don’t have high expectations for fast food because yes it’s fast food but come on! Get it together.

The drive-​thru is a gamble. I’ve been here 5 times now and the biggest complaint is that they never include or even offer dipping sauces. I know a lot of companies have gone to a policy of not including sauces unless you ask, but the Wild Pepper Tenderloins adverts ALL (in-​store, on the drive-​thru menu, and online) specifically mention that the new «Red Hot Honey Dipping Sauce» is a feature of the meal. Minor gripe, but it would be nice not to have to keep your own checklist of what they claim is part of the meal…
Tonight. we wanted an extra side of Mac & Cheese and we didn’t get it. We always get the box meals and they usually put up to two sides inside the boxes. So, we did check in the bag but short of pulling everything out and opening each box we gave them the benefit of the doubt and saved our disappointment until we got all the way home.
Still… one real screw up out of 5 visits isn’t why they get just one star from me. No, they earned one star for the way they acted when we drove all the way back and asked for what we paid for. This is where I got a real glimpse of the heart of their issues. Between the two people at the counter and the young guy that seemed to be acting like a manager, they seemed completely dumbfounded that we wanted what we paid for and watching them try to work out what was going on reminded me of a scene from the 3 Stooges.
After writing all this, I’m going to give them an extra pity-​star. There rating is low enough already and I can see that their issue stems from a lack of training in management. If you’re going to screw up a lot then you better be good at handling the backlash and they aren’t. Lucky for them they are the only decent chicken/​seafood place between Central and 51^st Ave.

They need some serious training & a new manager. Cooks don’t read order for no gravy on mashed, lady taking order ignored you while taking your order talking to other employees. The chicken it’s self was good but the chicken tenders were stale as were the biscuits. She made a point to ask what sauce for tenders then didn’t give us any. Won’t be going back.

Went through the drive thru, and service was okay. Food was COLD, ask the guy to make fresh food, took 15 minutes and he brought it to me. French fries were still cold. Probably won’t be going back.

1 star for the drive thru; don’t think they’ve gotten my order correct even once! I kept going back because the food is decent; best mashed and gravy ever, and it was newly opened. I’m done. The employees don’t know the difference between a breast and a thigh. I’ve gone inside twice and all was perfect. Calling the number on the receipt gets you to a corporate recording, so there’s no opportunity to file a verbal complaint unless you go back to the place. I have even checked my drive thru order before leaving the window, found it to be wrong, advised them, and drove away thinking they wouldn’t possibly be so careless TWICE, only to get home and find it was even worse than the first order they screwed up. Inside dining/​customer service-​5 stars; drive thru– wish I could give a zero.

Great food but seriously bad employees, rude and disorganized, so many times my Order has been wrong, it does seem to be getting better.

Only 4 stars cause it’s a chicken place. But it was a great representation of Popeyes experience

This Popeye’s is so ridiculous to be so new. Every time I come here there is always something wrong with my order. Today I stopped in to get a large red beans & rice with 2 biscuits. Well they forgot to give me my biscuits and the rice appeared to be overcooked. I called to speak with manager and needless to say they never answered the phone. If you want better service, go some where else!

Look at all of these 1 star reviews! That really says something. My situation is that I went to this location and was given an incomplete and wrong order. I order original chicken and was given spicy. I also ordered an extra large side and was only given one. When I go to call them there’s no number listed. I sent 2 complaints via their website and left my number for someone to call me back and both times nothing. I did not get what I paid for and someone else got to benefit from me ordering another large side. I haven’t been back since. They have horrible customer service!

I was super excited to know that we were getting this newest addition to our neighborhood as the food choices have been very scarce. But in any event, we decided to try the new restaurant for dinner last night. As soon as we walked in I noticed the mayhem. It was so many people doing so many things at once and not enough people sticking to one task in order to make everything flow smoothly. I was hesitant to order I was really craving wings .We got 16 piece family pack meal which included three sides, 8 biscuits. I specifically asked for 8 wings, 4 breasts and rest could be mix of dark meat. We waited for about 20 minutes to get our food. We got home, and what do you know. we had a box full of old thighs, no other pieces. My biscuits were missing too. I was so pissed. I had to drive back to the restaurant. I tried to keep my composure as as best as possible considering that we had dropped like 33 dollars on this meal, but when I told them what happened they had the nerve to tell me all we were out of chicken thats why you got what you got. What the hell!!! This was a bad move. My response was why didn’t you just tell me and give me the option to wait?! So nonetheless, I had to wait another 15 minutes for my food. I made sure i checked it before I left. I got all my chicken fresh, three new sides… my biscuits finally and also apple pies. I don’t recommend this spot at all. I was not the only customer that experienced this nightmare there was three other people that same night that had the same problem that I did.

DON’T USE THE DRIVE THRU!!!
I placed my order, was treated lovely by the young ladies taking the orders/​money. I was told to pull ahead and wait while they made more chicken, I happily did so, as I noticed the three cars behind me also were asked to pull ahead. Then the waiting happened…15 minutes went by and the other 3 cars were given their food, which all included large boxes of chicken, the same basic thing I had ordered. The funny thing was, two of those orders were brought to my car first, and when the young lady asked me my order # I told and both times she responded, «Oh, yours is coming out next.» So I waited another 10 minutes, no other cars had to pull ahead, they all got their chicken as they were supposed to. So I had to take my son out of his carseat, the reason I went through the drive-​thru in the first place, and asked them where my order was. A young man took my ticket, looked at it, looked at me, looked at his screen, and shrugged his shoulders. Now, at this time I noticed that there entire front «Chicken Warmer/​Holding Tank» was FULL of chicken. I asked the same young man if he could just fill my order with the chicken that was right in front of him. Apparantly, he had to go check with a manager, when he came back he asked me if I could wait so they could make my order fresh. I said NO WAY, why would I want to wait EVEN LONGER??? So I asked for my money back, which he gladly did, but it did take another 5 minutes to finally get out of there and I went through the Wendy’s drive thru next door and was in and out in 6 minutes.