Popeye’s Chicken & Biscuits

THE WORST! NEGATIVE RATING! This was the worst experience I have ever had with Popeyes Chicken & Biscuits. I love the food and recently moved to AZ, so I drove 15 miles out of my way to get some of their food. I arrived about 6:30PM on 18 May 2016. I went through the drive thru and placed my order. They said it would take an extra 5 minutes. After parking and waiting 40 minutes, I went inside and asked about my order. There were no customers inside and when I approached the counter, I received no greeting. A slow approaching greasy looking young man approached, said nothing and just nodded as if to say «what?». I informed him I had been waiting and asked how much longer it would be. He yelled around the corner to ask about my order, and then came the fire works! A young lady yelled back, «we didn’t make it! He is new Israel, and you are not helping us! You need to help us!» (I guess a new person was being trained and the staff was too busy) Israel then walked around the kitchen, and opened then leaned into the walk-​in, grabbing some fish or chicken fingers by his hands and tossing it at the fryer. He never said a word to me – just walked around in a stuper like a zombie. He stood near the back behind the main food prep table barking out orders for more mashed, beans etc. I stood there for about another 5 – 6 minutes thinking my food was on its way. Then, unprofessional Israel approaches the counter slowly and tells me, «they didn’t make it yet, it will be another 5 minutes or you can have your money back» It was unbelievable the lack of professionalism I witnessed. I asked for my money back, and ‘Israel” disappeared then returned with a finger smashed wad of bills and coins and plopped it on the counter, turned his back and walked away without saying a word. Fire these people! I’m shocked to see all the negative ratings this location has! This is pathetic service! If I could give a negative rating, I would. This location is a disgrace to the Popeye’s franchise! The staff is either on drugs, needs training, supervision, or all of the above based on what I witnessed. Do not give this location your money! They do not deserve to be in business!

If it was possible to give a restaurant negative stars this place would get –5! The employees are always talking and make you wait 20+ minutes to take your order, and their debit/​credit machine is always «broken» DO NOT EAT HERE!

Take 30 minutes to take a dam order out so rude too it’s ridiculous. They’re manager was on the phone the whole time

Food cold right from the start couldn’t turn around because the intersection is f****** ridiculous and I quite honestly don’t even want to eat my meal horrible I’m pissed off

We went to this location tonight 9-​23-​2015. We have been there a few times before and usually later in the evening. Because this is such a busy Popeye’s, by this time of night there’s issues, frazzled employees and customers with not too much patience. The highlight of my visit tonight was sweet Mario at the front counter. He was so patient, so sweet and didn’t let any of the chaos around him stress him out. He greeted us, took our order, apologized for the wait and at each step kept us updated. Such a special person! You are very lucky to have his calm disposition at your front counter. When we left he sent us out with best wishes for a great evening… you made our evening Mario.

I came to this location for the third time in 5 years. The first time, this location had good food but there were cockroaches & flies everywhere. The second time was last year 2014, the place was crowded, the staff was very friendly, the restaurant was cleaner but still had a couple of cockroaches around me but then again I’m also Mexican, I lived with cockroaches my entire life lol, but the food was horrible & the chicken was so dry.
Today September 13, 2015 is the third & final time I’ll ever step foot in this location. It seemed as if they put out the chicken they cooked last night, the mashed potatoes were very watery. There was no ice in the ice dispenser, I was trying to get help but there was a worker busy watching tv, and another one on her phone. It seemed like I was getting on their nerves cause I wanted help getting ice for me & my kids but they were busy doing their own thing. When we sat on the table there was trash under us & plastic water bottles everywhere. Worst Popeye’s experience ever

Giving one star is too much when they really should be getting 0 stars. My coworker and I were just there, and we were waiting in the drive-​thru for 25min. Making us late for work. We ended up leaving, and luckily there were no cars behind us or we would of waiting longer. Thanks for making us late for work. We were trying to call their number while we were waiting, and of course nobody would pick up the phone.

I love Popeyes. Just not this one. Came in ordered 2 kids meals my 3 pice meal and popcorn shrimp for my lady. 3 min later all but the shrimp are ready. We eat and almost done when they bring the so call shrimp. All that wait for this see the photo. Not to mention we asked for the shrimp and the cashier said its almost out. But did not check, the shrimp had been sitting in the warmer for about 2 min before he got it. And told us the shrimp is ready. He did apologize for the wait but still wifey had to eat all by herself.

**in short: worst service in the history of EVER.** if you wanna know why, read on — - When we are toddlers, adults teach us how to match. (put the square in the square hole, the triangle with the triangle, circle with the circle etc.) Matching is something monkeys can do but apparently the staff at popeyes cannot. I ordered a number 5 with 2 extra biscuits. i get my food without my biscuits, no sauce and no drink. I then stood there being ignored by the manager and 4 other employees when attempting to ask for the things i had paid for and after finally being acknowledged the man tells me, ‘sorry, that guys order was wrong and he was being an asshole.” to which I though, ”wow you just told me someone was an asshole, AND YOU GOT HIS ORDER WRONG TOO?!” but i didnt say anything, i just asked for honey and a ranch to which he gives me 1 honey for 3 biscuits and tells me the ranch is .30 EVEN THOUGH THE MENU SAYS MY ‘DIPPIN CHICKEN’ COMES WITH A DIP! now i am irritated and say ”may i have more honey or should i ask everyone to share 1 honey?” and then the manager comes over and gives me 2 more, and a ranch but does not apologize for messing my order up. i sit down to eat and it is hot as hell in there, and in the 15 minutes we were there SIX PEOPLE came in with messed up orders! (and of course the staff was RUDE!) then as i was cleaning up my things to leave, a man walks in and i say, ”if you eat here prepare to have your order butchered. apparently these people dont know how to read and put what you ask for in a bag.” to which he responds, ” haha no, i am sure it will be fine… i am only getting a 3 piece and a drink.” then i sit down to watch him order because by now its entertaining how stupid these people are, he gets his food, checks it, looks over at me with shame and says, ”excuse me guys… you forgot my breast… oh and i asked for 2thighs, this is 2 drums…” YEAH. PATHETIC. and to think, people like this want 15 $ an hour… they should be grateful they arent just getting tips cause they would be REALLY broke!

During lunch, and it wasn’t crowded, I ordered a 2 piece spicy dark combo with Cajun rice. What I got was 2 piece spicy white with Cajun fries. I informed the server and got my meal corrected. They gave me the fries. Overall a great way to fix a problem

Broke ass equipment in the drive through with no notification so we sit there talking to a broken speaker. Had to repeat order four times to the retarded girl running the drive through. I checked the bag by the window and the forgot my biscuits, after telling me it was everything. Had to ask for them. Get home and they stiffed me on amount of chicken tenders. Tenders were 60% hard crusty, macaroni was mediocre and gummy, fries were basic, sweet tea was lukewarm with barely any ice. I can get the same family meal at churches for half the price, this shit meal cost me 40 bucks. Don’t forget it’s in a ghetto ass Plaza next to a run down food city with scummy looking people in the parking lot. Please, please avoid this utter shit location. I’ll never visit a popeyes again.

Wow this place is gross. Maybe the food might be ok but this is the worst services. The inside was super messy and they were so uncoordinated. People have been waiting for over 30mins to get out food and the staff doesn’t knw what order was next and who had what. Just horrible!!!

I normally find the food at Popeyes pretty tasty. This one was no exception. First time I’d taken my family of 5. My wife 3small boys & I. For $ 31.00 not only were we full but had pieces to spare. My 12yr old said, «Dad, this is way better than even KFC!» Not just the food but GREAT customer service. Something you just don’t find much of in a fast food restaurant.

I’ve visited this location a few times and although I have had good customer service, the staff always seems very disorganized and the chicken is always overcooked and dry. 3 times and the same issues occur, which is enough for me not to visit this location again.

I usually wouldn’t write a review about fried chicken chain restaurants, but they’re ROTD worthy so maybe this is relevant. I’m usually under the impression that this is better than the other two large chains, but this particular location leaves me inclined to change my mind. Maybe their heat lamps are busted or something, because my food was not far beyond room temperature as well as dried out, with seasoning dumped on indiscriminately.
I don’t even have high expectations for a place like this, but it manages to give me the impression that no one there really gives a shit, and they coast on the franchise name alone. I will eat literally anything on this intersection except for this particular restaurant.

Only giving one start because 0 isn’t an option. When I walked in the entire staff was eating and just looked at us when we came in. The guy at the register had hickeys all over his neck and had no customer service skills whatsoever. The location was extremely dirty… And when we were eating in the lobby they turned the lights off on us, even though the drive through was still open they continued to rush us out of the door. Other then taking our order, there was no form of customer service ever put in to place.

What can I say? My son loves him some Popeye’s Chicken. He’s born & raised here & there aren’t many of these in the valley anymore. But the closest one to us is this one & when he wants him some fired chicken this is his/​our go to place.

This place is FILTHY. They serve old, cold food. Run by total morons. A disgrace to Al Copeland’s vision of fast food genius. The best thing that could happen to this place is a grease fire!

Slow Service=Slow Staff, girl forgot about our order, then gave us an Incorrect Order but try to make it up and also by giving us lots of incorrect chicken that we did not order!, Broken Soda Machine=No Carbonated Soft Drinks, No Air Flow, Lots of irate Customers, 45 minute wait for take-​out, and last but not least, Soggy «fresh» fries…
that about sums it up.

I feel horrible! I wrote a previous comment on this place, but it was intended for another place… my bad. Sorry.
I went here late at night and the staff was great! I just love eating chicken!!! I wish their chicken was more spicy; I’m just looking for that kick! I’m not a big fan of sweet ice tea and I can barely swallow one sip, but their sweet ice tea is yummy! Sugar cane sugar makes things wonderful!