Quality Air

I am extremely upset at the level of service I received from this company! I’ve lived in my 2 bedroom apartment for a little over 6 months and already moved in on very old carpet, but very clean. At this point my carpet was not heavily stained and I hired this company to clean it upon my moving out, due to my husband’s death and my relocation.
The guy that showed up tried to upsell the cleaning fee by asking to pay another $ 18 (by cash or credit card) to spot clean the hallway, which he said would guarantee the removal of all spots, by stating to me «You only paid $ 46 through the Groupon, so…» SO? I AM EXTREMELY OFFENDED! After I politely declined it, he cleaned the entire 2 bedrooms, a short hallway and a living room under 30 minutes and jetted out the door without saying goodbye or at least making sure I was happy with the job. My cleaning lady was in the kitchen and watched him perform his job. After he left, she shook her head, got on her knees and started scrubbing the hallway saying he did not clean it at all!
How dare you, as a company, to offer a Groupon to your new clients (which if smartly used is an amazing tool to generate more business) only to try and upsell or to disrespect a customer by making a person feel bad for buying your services at the price YOU CHOSE TO OFFER!!!
I should’ve just rented the damn carpet cleaning machine for only $ 19 at Home Depot, who offers amazing customer service by the way, and buy the solution for $ 29 and did the damn job myself! BEWARE OF THIS «COMPANY» and don’t waste your hard-​earned dollars!

This is the most unprofessional company I have ever been done business with or tried to do business with! I got them through a Groupon and believe me am lodging a complaint and getting my money back. They were supposed to come between 2 – 4. I called them at 2:45 to confirm what time they would be there. The guy on the phone says let me check and he says 5. I said that is not okay as it was supposed to be 2 – 4. He says too bad they are running late and do I want to reschedule. I told him no as I had plans and had emptied my living room for him to do the carpet. He said we will be late and we told you 2 – 6. I said no you did not as I made specific plans for after they had left and had written the time down. He said what do you want me to do lady and I said come on time. He said you know what you call someone else as we are not going to come. I said I had already paid and my living room was empty and he said too bad. I said I was going to complain to the BBB and every website I could think of and he said he didn’t care. He said he was not going to redeem the coupon and I could just call someone else and then he hung up on me. So, just so you know, I believe this is the first bad review I have ever written on a company. I do not have many complaints and am not high maintenance. There was never a I’m sorry we are going to be late and how can I make this better, it was too bad we are running late and you can just cancel and then hung up. So buyer beware! They are jerks and very unprofessional!

The guys were at our new house tonight and they did a great, quick job. We just bought a house and cleaning the vents us important for my allergies. The guys were on time, friendly and professional, and did a quick job.
I was help by two brothers (wish I could remember their names) and will certainly keep this company’s card handy when we need our floors and furniture cleaned.
I would recommend these guys to anyone looking for an affordable, quality vent cleaning!!! Thanks!!!