Romano’s Macaroni Grill

Took a group here for my daughters graduation dinner. Had superior service from Alex or possibly Alec. Our orders were taken promptly, the half price wine was suggested. Amazing Rosemary and salt bread was fantastic. 7 of us ate and drank our fill with left overs and wine to take home for $ 144.

DO NOT EAT HERE IF YOU WANT TO HAVE A GOOD NIGHT!!! Ok going to start by saying I know it’s difficult with larger tables who want separate tabs. This evening’s dinner was a disaster!!! We had a table of 12 people which in most cases would mean more than one server to help out. We had half a dozen servers and we still didn’t get the food we ordered and the wait for drinks was 40 mins plus. My husband ordered a second beer and it took so long he forgot he even ordered it and by the time the server noticed we were done eating. Once we received our food (which none of us got at the same time) it tasted good. We were about an hour and a half into our dinner at this point. We were ready to leave due to the service been so slow we had decided to go else where to drink (this being a birthday dinner we were all prepared to drink and spend some money) it took the server 40 mins to bring half of the checks which weren’t even correct. We also had the free birthday cake that they had given the birthday girl was still charged on the tab. After explaining the problem to the female manager on duty she was not helpful. She just stated it takes time to split the checks not even apologizing for the errors with the service given thus far. After another 20 min wait we received some more of the checks (again not correct) another server at this point stated he had helped and they would be corrected asap. We then spoke to a male manager who just handed it back to the female manager who was no help what so ever again. All in all it was almost and 1.5 horse before the checks were correct. Even after all of this there was no apologies given or no offer the give the birthday girl comped food. It was the most horrific meal experience we have ever had! Never returning and I hope the female manager understands that she lost business for this restaurant from more than just our table of 12. We all will be sure to tell everyone about this experience! I would never eat here again. Ever.

Disappointed in the food. Used to be a great place. My steak was served COLD. Not even the large pat of butter on top melted not even slightly!
I was also disappointed that I was charged for the side salads but nut informed they were extra. I should have asked but with the prices of the ribeye steak and salmon I assumed. Learned my lesson! Just because they ask what type of salad would you like doesn’t mean it’s part of your meal.

We had a great experience eating here. Our waitress, Cindi, was friendly and fun. She brought a bottle of their house wine and small water glasses to sample the wine. The bottle is left at the table through dinner to drink if you wish. It reminded me of Olive Garden bringing wine samples. We had the Mama Trio. It was delicious. Soooo much food. There were 2 of us but we could have shared it with another person. Definitely will come back!

Good service not so good food won’t be coming back that’s for sure food tasted funny
Can’t explain it just not good

My wife and I have been going here for 17 years, and we love it as a romantic getaway… until tonight. It is our 25^th Anniversary, made reservations and couldn’t get a booth. Wednesday night, fifty empty tables, and they can only seat us at a table !!! We had to wait forever for our food that was bland and boring. I could have served better at home. It was frustrating and tarnished a normally perfect record of great service, interesting food, and romantic ambiance. We will have to go elsewhere for awhile.

Y’all gave me a bad experience. Wanted to have a nice dinner with my lady for Valentine’s Day and waiter rushed us. Also, meat came out extremely well done. I like my meat rare and was disappointed. When I asked the waiter for a new one. It came out medium well. Still not rare. Hopefully, these mistakes were just due to the busy atmosphere as it was a holiday. Will give another chance!

First time coming to this location. And came for the sole purpose of trying their new express dinner (thanks to a buy one get one free coupon I got in my email). I gotta admit it’s definitely a step forward for this chain who has gone down the hill in the last couple of years (honestly had not gone to this restaurant since they changed their flat breads to their new «artisan pizzas» which are gross). I had their Chicken Milanese Panzella. I gotta admit it was truly delicious. A salad fried chicken fusion of sort. But I take one star off because you have to go to the counter on your own and order it yourself instead of ordering at your table. I get it for those to go times but not if your coming in to dine in the restaurant.

The ladies from work and I went here for our monthly night out together. We requested a large table for 10 of us and also another table since we were doing a gift exchange as well and wanted a place to put the gifts. They easily accommodated us and we were even in an area that is somewhat separate from the rest of the restaurant, right in front of the fireplace, which really added ambiance to our little Christmas gathering. The service was okay although the server was unaware they had begun offering gluten free pasta the month before. I did order a pasta meal with the GF noodles, they were good but as I often find with restaurants that offer GF pasta, there was no GF garlic bread to go with. I really wish more Italian restaurants would go the extra mile to offer gluten free garlic bread with a GF meal, it would really make someone’s meal so much more enjoyable. All in all a good meal and fun evening.

This place used to be the best… Not the case anymore! They got rid of the best thing on the menu pasta malano. It also takes forever for the food to come to the table and prices have risen. I’m so disappointed in this place

Our waitress was very nice. The restaurant wasn’t very busy so I have a hard time understanding how the service was so slow. I mean it took at least 45 minutes to get our bread and another 20 minutes to get the stuff to dip the bread in. All of this would have been fine. We had a large party so I am lenient about the slow service. The worst thing that will 100% keep me from returning was the water. It tasted like toilet water. That is no exaggeration. It was so gross. We asked about it and hat said that is just how it is. We are a water family. We don’t go out and buy drinks. If I can’t have water with my meal, I won’t be back. Plus I imagine they cook with this water so that is also gross.

Excellent service! My sever Don was also excellent he was a very well spoken gentleman, knew his food and described it very well. Made it sound very delicious lol we got the bruschetta and Caesar salad as an appetizer and it was excellent. My lasagna was great the ricotta cheese and Italian sausage it was layered, very good! The bread that you get before you meal is excellent. I recommend this place and I will come back here again and again

I treated myself to a late dinner on Saturday evening. I had a coupon for $ 10 off of minimum $ 30. I love leftovers, so I ordered a lot of food. Of all of the items that I ordered, approximately half of them came out at the appropriate temperature.
The goat cheese Peppadew peppers and the pasta Di Mare were hot and delicious. The mac & cheese bites and the spicy ricotta meatballs were less than hot. The Bibb and Blue side salad was both the perfect size and temperature. I ended the meal with New York cheesecake which was still frozen; a great disappointment.
Other minor annoyances included:
~My wine was initially served to me in a water glass, I had to ask for a wine glass.
~ I asked for cappellini pasta and ended up with linguine.
~Knowing I would be taking a lot of food home, I asked for the largest to-​go boxes available, and was presented with medium size boxes that were too small.
~ I prefer to box up my own leftovers, and I needed to state this multiple times before the server took his hands out of my food.
Overall, I would rate my experience a three out of five stars based largely on minor annoyances that could be easily corrected. Most of my annoyance was based on the service, where the server was either trying to hard (being overly suggestive with menu items when I had not asked for his opinion on my menu choices) or in some cases was not paying close enough attention to the cues that I was providing. A note to servers everywhere, if there are two options, ask the customer which of the two they would prefer, rather then deciding for the customer and hoping the customer is happy with your decision. My server assumed I would want my wine in a water glass along with a cute little story about mama Ramano’s cooking habits; I did not. My server apologized for forgetting to place my order with cappellini pasta, but never offered me the opportunity to have the meal remade the way I originally requested it. As stated above, the server began handling my leftovers despite my repeated requests to allow ME to handle my leftovers.
Ramano’s Macaroni Grill is a good restaurant, and I will be returning. Despite my dissatisfaction with some server behaviors, the service was prompt and I really enjoy the atmosphere.

Pick up service is ALWAYS good when Rachel works it, or one of the other girls. But when anyone else works it, service is poor, they are unfriendly, and unapologetic. Here’s my most recent experience, which I have yet to hear back from the company regarding the unsatisfactory experience.
Placed order online at about 3:20pm. The next available ready time was 3:45pm. I decided to choose the later 4:00pm. Arrived to pick up at 4:12pm. Of the 3 items, the lobster ravioli was sitting on the chef counter uncovered (and based on how cold it was when I got home it seems to have been sitting on the chef counter getting cold for some time), the side salad was not even prepared yet, and the desert was still not ready or placed in a container at 4:12pm.
The manager (very tall husky man with curly hair) was there and was the one who beckoned out asking if I had an order. He went to prepare my salad and desert. He never returned to discuss nor apologize for the order NOT being ready on promised time, or apologize for it not even being prepared/​started yet. The older man working the pickup counter was no apologetic either. Instead he defended the lack of prompt service saying «I didn’t even know the order came in». This is unacceptable as it is his CORE job to maintain and service the
pickup orders, period.
When arriving at home, I discovered the WRONG salad dressing was given (Italian) instead of Ranch which was reflected on my order receipt. As noted, the lobster ravioli was cold, not even room temp. I have picked up orders many many times there, with Rachel and other girls working the pickup counter, and they are consistently prompt, friendly, and customer service oriented. The experience on this day was the exact opposite and the service from the
manager and pickup man was poor at best, and friendliness was non-​existent.
This is a highly unsatisfactory experience. The top if not the top 2 worst experiences ever in over 50+ visits at the online pickup. I hope you can remedy this and retrain the manager (curly
haired tall husky man), and the pickup man (older gray haired man) on customer service levels and expectations.
D– experience. The ravioli did taste good after I heated it up.

The bartender was my waiter. He was very professional, competent and personable. I enjoyed the food, ambience and service. I think management has overlooked team cooperation. There were some very competent waiters and some standing around watching. I had three waiters pass by me before I was helped.

I’ve been going here off and on for about 3 years. Food is really good and we’ve never had problem with the order coming out wrong or the food being cold. Margarita’s could be bigger for the money you pay. I usually (not always) get good service. The busser’s could be better though. I usually end up wiping out the seats before I sit down and the last time I visited (a couple of day ago) their was dried food still on the table when we were sat down.

The server was just amazingly funny! Very good service. Food and dessert was amazing! The homemade chocolate cake is a must get here.

Haven’t been to this place in a long time. Had bad service with the location in Goodyear. So far service is good. Food was good. Location here off the I-​17 and Loop 101 will have to visit again.

We were trying to figure out where to go for lunch and had recently received an offer for a $ 7 «express» lunch at Macaroni Grill. I hadn’t been there in a few years, but my boyfriend remembered it as being one of his past favorites. We decided to give it a try.
We went on a weekday around 1pm. It wasn’t super busy. The dining room was about half full, and there were a few people in front of us waiting to be seated. I should have know this wasn’t going to be a good experience when I noticed some people being directed to a line on one side of the dining room where I saw a sign for the «express» lunch. I really wasn’t in the mood to stand in line and order my food. That was one of the reasons we picked there to eat. It was our turn, and the hostess asked if we were going to do full service dining or the express dining. Since we were hungry, we decided we might as well go with it.
We got to the register and ordered. There seemed to be some confusion regarding the Chicken Caesar Calzonetto when I orderd. The cashier said it wouldn’t be ready in seven minutes. I questioned her since it was clearly stated that everything on the express menu was guaranteed in seven minutes or less. After a few minutes, she changed her mind and told me it was guaranteed. Huh? We paid and noticed she put our receipt in a drawer with others. I had to ask her for it. Thought it was a bit odd that we weren’t asked if we wanted it and that there was no mention of the fact that the time we placed our order was on the receipt. This was deceptive in my book.
So, off we go to find a table. We were told we could sit anywhere. We found a table. Made a note of the time on our receipt and waited. Hmmmm… No server. No silverware. No drinks. It’s been five minutes and still nothing. Finally someone comes by and asks for our drink order. Our drinks are brought. At about eight miinutes after we ordered, one entrée came out. We asked about the other one, and were told they bring them out seperately so they can meet the seven minute guarantee. The other one was brought at about ten minutes after. We realized at that point that we didn’t have silverware. I vaguely remembered the cashier telling the people in front of us something about silverware. Off one of us goes to find it.
We also didn’t realize we probably needed to order anything extra with our food. We each got a sandwich. Nothing comes with it. If you want chips, salad or a cookie, you have to order that. We were asked if we wanted bread when we ordered, which I thought was odd. I don’t usually want bread with my meal when I’ve ordered a sandwich.
Everyone seemed stretched thin and it was never clear if we had a server or if it was just a group effort to make sure the «express» lunch people were taken care of. The server that brought the second sandwich told us that she would talk to the manager about a refund since the seven minute guarantee wasn’t met. I will give her credit. Although she was busy, she did take the time to get back to us and even apologized that they didn’t meet the time guarantee.
Honestly, I didn’t care that much about the seven minute thing until the cashier put the receipt in the drawer without even a mention. The whole experience was poor for what you would expect from a place like this. The food wasn’t that good either. The chicken on the sandwith was good, but there was way to much wrap or bread. My boyfriend ordered the chicken parm sandwich. It was bland. Tasted like it was breaded without seasoning. The «express» line was next to the kitchen and salad prep area. Every time a server needed to check on something they had to navigate the people standing in line.
This new format is ridiculous. Both the service and food suffer.

Coming in here for lunch made me a little nervous about the veganizability, however, this is where a good server is separated from a bad server. My server was amazing!
It was a beautiful day and nobody was sitting outside so our server let us sit on the patio and take care of us while managing her other tables inside. That’s when I knew we were in good hands.
After looking over the menu, there really wasn’t anything vegan or even close, so I asked my server to put together some sort of veganized option for me. She came out with a spinach salad, roasted asparagus, brocolettes, and pine nuts. Perfect lunch combo with the fresh spinach, smoky flavored veggies and salty pine nuts. All of it washed down with an iced tea in my glass that never went without a refill.
This may be a new lunch destination next time I am in town! Thank you for not letting me down!