Safeway Home Grocery Delivery

Our experience has been awesome Oir delivery driver is amazing he is always on time courteous and spends the extra time to go over everything to make sure our order is correct We love this service

I have used Safeway grocery delivery multiple times, and I am very disappointed. Produce has been rancid. Frozen food had expired dates, etc. Now, the delivery drivers have been great. When I have tried to call the customer service phone number, I have never been able to get through. This has been disappointing and a waste of money.
I discovered that Albertsons is now part of Safeway delivery. I love the Albertsons my neighborhood since there produce is fresh; however, when I went to the delivery link, there was no apparent way to change my store to Albertson. I emailed the Safeway Delivery to ask how I can change to Albertsons but haven’t heard back. It’s only been a couple of days since I emailed them. If I hear from them, and they offer a solutions, then I will edit this post and give a higher review.
In the mean time, I ordered groceries from Amazon Prime, and was very happy. I may order from Amazon and not even try Safeway/​Albertsons since they charge for delivery but Amazon Prime does not.

I wish I could give negative stars to Safeway delivery. I have tried to use them four times (my own fault for giving them so many tries), and each time they forgot something, with the last time being the worst. They forgot every thing on my $ 130 order except for one onion when I ordered two and two packages of turkey meat when I ordered four. I sent those items back and was on the phone with Safeway support for over an hour to get my full order refunded.
I was told I would be get my full $ 130 credited back to my account both verbally and via email. Yet, after 15 business days, I was never refunded and had to file a dispute claim with my bank. I recommend that no one EVER risk trying Safeway delivery. While Instacart is a little more expensive, that cost is so much worth the horrible, unreliable, and frankly dishonest business that
tries to be.

They were good at first. Then it went downhill really fast. They have not been honoring they delivery times. Forget customer service. You can be on hold for at least half an hour. Finally, they have been promising me store credit but haven’t seen any of it. Very unorganized sums it up. I think once a major grocery store starts delivering it will be game over for
.

I have had groceries delivered where frozen was melted and cold was room temperature.
The day before thanksgiving they sent me a ham that was past use by and freeze by… ruining everything.
You cannot at all depend on them.

So I tried online grocery shopping last night. I thoroughly enjoyed the concept of being lazy and not going to the store and doing my shopping online. The guy who delivered my order was super nice and was on time for my selected window. I tried to tip him; but drivers apparently don’t receive tips and he wouldn’t accept the tip.
The issues I had were I selected a peach for a salad recipe I was using this week and received nectarines. Not that big of deal I guess but kind of hard to mix up the two. One is fuzzy. The other isn’t.
Issue No. 2: I selected ribless chicken breasts and the price was $ 6.59 on my receipt when I checked out. I noticed my receipt was way more than my cart and looked it over. I was charged $ 16.59 for a pack of 3 chicken breasts with ribs. Granted, I didn’t look at the chicken package to see if this was the actual price or just a typo but I called customer service and the gentleman on the phone was courteous and helpful.$ 16.59 for chicken?! I hope it was a typo. I know there are issues with chickens and the flu but wow. I was offered a refund on my card, or a credit on my account for next time. I choose the credit on my account to give them a second chance.
My last issue #3 was I’m 100% certain I selected a plain bag of cauliflower; but was given a bag of broccoli/​cauliflower mix. I’m not certain how cauli rice will turn out with the broccoli but hmm. My receipt indicated broccoli/​cauliflower so unfortunately it may have been my fault that I didn’t catch the substitution.
I also passed on my compliments about the driver, who said they would pass along to his boss. I hope they actually do.

I have been using Safeway delivery to get water delivered for my business. I have been doing this for about 8 months now. Typical order has been for about $ 75. Several months ago after placing the order they charged about $ 130 on my credit card. I called them, they said sorry and fixed it. Things happen, no big deal.
I placed an order 3 days ago that totaled $ 73. They charged $ 125. I called and they said well the first 2 cases of water are $ 1.99 then regular price for any more. Says so on the web page. Indeed it sure did. But the webpage range me up for $ 73. Customer service says they will try and refund the $ 50 since that’s the total it gave me. She said the webpage in not capable of charging the first 2 at one price and the remainder at another price. Said she would call me back when she had that approval. She didn’t call back.
The delivery truck shows up. I explain to the driver and he says he will make some phone calls and try and fix it. He has delivered many times before. He can’t get the credit for the $ 52 and said if gets it he will come back. He was nice and tried to be helpful.
I call back today, spoke to a different woman at customer service. Also very nice and helpful. I explained the story again. She said she will get the credit for me and setup delivery for this sometime between 6 – 9 pm
Well she called back around 5pm and said they can’t deliver till the morning. I said ok and then she said the operations manager didn’t approve the credit. I cancelled the order and will find another way to get water delivered cheap or just get it myself.
My big problem on this is how does a company this size not have a webpage that can properly price what it is selling? The second part of this is how do they not understand that you can’t charge a customers card for what was not authorized?
Fix your website or don’t sell items you can’t price correctly. Seems fairly simple to put a maximum of 2 on an item if that’s all you can buy at that price.

I have used this service a few times over the years, with yesterday being my most recent delivery, and have had satisfactory service. It’s nice to use in case of emergencies i.e. very busy, broken leg, ill, no car so that you do not need to rely on others (who may tend to get the wrong items) to take over your slack. The couriers have been courteous and prompt, and occasionally you may get a goof like a broken egg or missing /​wrong item upon delivery, but once you contact Safeway via e-​mail or toll-​free #, they make it right immediately and give you full credit.
Originally, they used to have a promo for free delivery for $ 50+ and now it’s up to $ 150+, and you can order lots of bulk items that can tide you over a few weeks of not having to shop (with an except of fresh ones like eggs, milk). Plus, they have a bonus free promo for an item of the week that can help make up for it– desirable items like ice cream with your choice of flavor. Their website is easy to navigate, and be careful to read everything like size instead of relying on a picture. Their shopping cart is also user-​friendly. They tend to be out of stock easily since they especially do not sell every single item in their physical store on their website, so they offer you a choice of a substitute of either same item /​different size or different item /​same size or no substitute. Just be sure to proofread your shopping cart before submitting your final order. They have delivery windows for you to choose: 1 hour, 2 hour, or 4 hour. They prefer that you select the 4-​hour because it’s ‘green’. I like that I can choose the 1-​hour on a free delivery promo still. Important to note that they do not accept manufacturer’s coupons, but they do include your store shopper card discounts.
Even if you do pay a teensy bit more than if you had shopped at your regular grocer or elsewhere, the convenience, free delivery, free item of the week, along with a concierge personal shopper feel makes it financially worthwhile– especially if you are tied up and cannot shop in person for the moment. In the past, Bashas used to offer home delivery, and now I heard Amazon and Wal-​Mart may come to Phoenix to offer the same service. Meanwhile, Safeway comes in handy for now!

I use this service all the time, and I have for years now. There are pros and cons to the delivery service (mostly pros), but as/​is the service is great.
The Pros … I typically get exactly what I ordered (occasionally they are out of stock) and the delivery person is always prompt, helpful, and very nice. This is a convenient way to get groceries when you have a busy schedule. It’s also nice not to have to carry the groceries in from the car or lug cases of water through the house. The delivery fee is inexpensive (and is reduced if you pick a larger window) and you often get free delivery codes from Safeway. The items are fairly well organized, and you can shop by your history, by aisle, or by searching for the name of an item. You do still get Safeway discounts shopping this way.
The Cons… You don’t get the selection of the whole store. Many times I look for specific items (not necessarily common items, but not rare either) and cannot find them. I’ve also noticed that pop (soda, coke, whatever you call it) is ridiculously expensive, and though you do get the Safeway promotions, I generally spend more money due the limited availability of brands/​items.
In short, what I spend is worth it to me, as my time is more valuable. And when they expand the service further it will be way more awesome — in the interim — I cannot live without it. Give it a try.

My monthly grocery shopping trip was overdue and I was stuck at home with a stomach infection, so I decided to use Safeway’s home delivery again. 3 years ago they were lifesavers when I was stuck in my condo for 6 months with a fractured pelvis, so I knew what to expect… or thought I did. Ordering online is time consuming as I bargain hunt, but I got it done and received a confirmation email. The groceries came within the promised time window today and all was intact except for my bag of Granny Smith apples, which were out of stock… really? I had ordered no substitutions as I refuse to pay $ 1 per apple. The only meat I had ordered was a family pack of chicken thighs (I’m on social security and this was the cheapest meat available). Imagine my disgust when I noticed that my pack had a «sell-​by» date of today and I was paying $ 1.69lb for the privilege of buying it. Just what I need on top of my precarious tummy condition. At Fry’s this pack would have been marked down and I STILL WOULD NOT HAVE BOUGHT IT. Can’t believe that Safeway fobbed this chicken off on me and sure makes me rethink using them again.
I’m updating the review and giving them another star because I received an apology email from Safeway this evening which stated I would be refunded for the chicken thighs within the next 8 — 10 days. They said that they train their personal shoppers to choose the furthest sell by date available and have forwarded my complaint to the store so that the personal trainer can be re-​educated. Given their timely response and efficient reaction, I’ll give them another try.

First time trying to use them and 1 hour before my scheduled delivery window (6−10PM) I get a voicemail the gist of «the store had an IT problem, your order won’t ever be coming and if you want it you’ll have to reorder». Awesome service. No «here’s a $ 5 discount and we’ll get your order on the first truck tomorrow». Never again. I’ll just wait for Amazon Fresh to show up in Phoenix because I know I’ll get amazing service from them.

Awful! Unprofessional! Unreliable! My 1^st delivery order: I set up a delivery for 2:00 — 3:00 p.m. On delivery day, my phone had been off. I turned it on at 1:15 and found THREE voice mails from the delivery guy Ed saying he was going to be early. He called at 11:30, 12:30 and 1:00 p.m. I learned later (through his own admission) that he’d sat in his delivery truck in front of my home for over an hour because he didn’t want to leave and come back at 2:00. So Safeway is paying him to sit in his truck? My neighbor saw him sitting there and went outside to ask him why he was just parked in front of my house. The driver told me that! He said, «It’s good to have neighbors like that!» Also, he said he wanted to deliver my items early because, according to him, he had «stuff to do at home». Then I saw that the specials on my Safeway card were never applied, so I’d been overcharged. I had to call the 1 – 800 number, wait on hold for a long time, and talk to an unhelpful guy for over 30 minutes to get my $ 12 refunded. I gave Safeway a 2^nd chance. With the 2^nd delivery, I added an online note to the driver saying I could NOT be here before 2:00. I wound up being here anyway because my husband scheduled the exterminator for 12:30 on the same day. The Safeway delivery guy came to the door just before 1:00 p.m. He said, «I saw your note not to be here before 2:00, but I decided to try it anyway since I was already here». (My car was in the garage and you couldn’t tell if I was home or not). I gave Safeway a 3^rd chance. Delivery was scheduled for between 7:00 — 8:00 p.m. last night. At 8:10, nobody had arrived. I called the 1 – 800 number to check on the delivery. A young guy answered, was blasé, and said there were no driver issues recorded in the log book; they’d probably be here soon. You could tell he just wanted to give me the brush-​off. I told him about the other delivery problems I’d had and asked him to verify that they’d be here within a reasonable time frame because we had to leave the house soon. So, he put me on hold — FOR SIXTEEN MINUTES! He never came back. I hung up and called back. A woman name Sandra answered. She informed me that the drivers were running very late. But the 1^st guy said there were no issues in the log book! And, why didn’t I get a courtesy call saying they’d be late? Sandra put me on hold and tried to call my driver. She came back and said she «couldn’t reach him». I said I had to leave the house. (It was about 8:30). Sandra rescheduled the delivery for 11:00 — 1:00 today (Sat). At 9:20 last night, I saw that there were 5 missed calls on my phone, all made between 9:12 and 9:17. The same number again called right then. I answered and the Safeway delivery guy Ed — (the same one that sat in his truck the 1^st time) said he was at my house. I told him I had rescheduled for tomorrow since nobody had gotten here by 8:30. So he got mad and hung up on me! At 12:30 today, I called the 1 – 800 number to confirm delivery by 1:00. Sandra answered again and put me on hold. She tried to call the driver and yet again «couldn’t reach him». She said she’d call me a bit past 1:00 to see if they’d delivered. At 1:00, a delivery kid called me and said his truck battery died and he’d get here between 2:00 — 3:00. What? Sandra called me back at 1:10 and I told her about the driver’s battery. She said, «o…k…», like it was news to her. She said she’d do some digging and call me right back. At 2:15, I still had no call-​back. I called her AGAIN. She apologized, basically admitting she’d forgotten to call me, and said she’d call me back within 10 minutes. She was still waiting on a response from the delivery supervisor in the Phoenix store. She did call back 10 minutes later and confirmed that my delivery was on its way. The kid finally arrived with my groceries at 2:45. This last grocery delivery was a total fiasco, and was poorly handled by Safeway on every level. Safeway’s lack of communication and total disregard for customer service has left a bad taste in my mouth. Grocery delivery is supposed to be more *convenient* than going to the store. It’s NOT with Safeway!

Amazing service. I’m picky about my selection and I can honestly say that everything that was delivered was within my standards. Hella cheap too! Will definitely be ordering this was again.

I have been doing Safeway Home Grocery Delivery now for about 5 years now and I love the service. Where I was living at before we lived in an upstairs apartment and my wife hates shopping and I can’t stand for long periods of time due to my arthritic knees. Plus hauling everything from the car up the stairs to the apartment I never looked forward to. I order about every week and a half and have never been disappointed. There have been a few times where I was charged something but never got it, but their customer service was on top of it and either credited my account promptly or had items redelivered.
The drivers have been friendly and helpful each time they delivered. I feel not tipping them because I feel they earn it especially in the Summer months but they don’t accept tips.
Their website has gotten better over the years. Sometimes they have the newest stuff and sometimes it takes a while for new stuff to get online. You can even renew your prescriptions online with them to include with your delivery. Pretty much whatever the store sells, you can have it delivered. This service is especially handy during the holidays with all of the food and booze.
I totally recommend this service to everyone plus it is nice that I can shop at my leisure at home and have Safeway to the shopping and delivery for me. The prices are fair. Yes you could buy things cheaper at Walmart, Food City or Fry’s but they don’t deliver and you have to factor the cost in. If I don’t have to spend an hour at the store to shop, I’ll gladly pay for it. I hope this service stays because it is much appreciated!

Ok I’ll admit it, I’m am totally adverse to going into grocery stores, I absolutely hate doing it so I figured hey why not try out Safeway’s home delivery service again, maybe they’ve improved. They totally have! They’re rarely if ever out of items that I’ve ordered, they’re now offering more items then before, the drivers are all super courteous and always on time! YAY! Here’s a tip — purchase 5 items from the «Get Free delivery banner» on the homepage. As long as there items in the list you need it’s nice to save on the delivery charge.

Just had my third delivery. My window was 6:00 to 7:00, they arrived at exactly 5:57 and were ringing my bell at 6:00! They have been on time every time so far. I did have an out of stock on this order, one of my pot pies but everything else in my 44 item order was. I continue to be impressed with this service!

I am stuck at home with my foot in a cast for the next three weeks. Going to the grocery store is usually something i like to do, but entrusted it to safeway. They’re a huge company, they should be able to get this right, i thought.
The delivery man arrived within the window, which was nice. I’m not going anywhere, so it would have been OK had he been late.
9 out of 26 were totally missing. They were on the receipt, not listed as ‘out of stock’, and i was definitely charged for them. They were the most expensive items of the bunch: some organic sausages, tortellini, capers, and half of my produce, celery, corn, carrots. It took about 10 minutes to get this information conveyed to someone on their 1800 number.
They’ve offered to send somebody over tomorrow during an inconvenient time to re-​deliver. Sounds to me like the delivery guy is going to have a nice dinner on my tortellinis!

Our home has been using safeway grocery delievery online for about a year and a half now. Once you get used to the website, learn how it works and how to carefully select the options at the end of the check out its a great service!
Yes, a few times our orders show up a bit late but we typically get a phone call from the driver or simply call and ask about our order. I have never experienced the bad service that most of the reviewers mention.
Overall, in this house we’ve had nothing but a great experience with this service and we tend to order our groceries from them at least twice a week– when you get your groceries delievered it leaves a lot more room for fun and other things in the day vs spending an hour or so at the grocery store. I love this service!

Okay, so maybe I didn’t learn my lesson well enough the first time I used this service.
I needed to place a large order for our school. Since I am not aware of any other grocery stores that delivery, I thought I’d give Safeway another try. ABSOLUTE FAIL. I placed my order on line, selected my delivery, specifically stated that there should be NO substitutions made to the order (this part was critical because these items would be given to small children/​students, and I didn’t want them receiving cookies and possibly items containing nuts, due to food allergies, etc). Once my order was placed, I paid, and selected my delivery window. I never heard anything back from Safeway, so I assumed everything was fine.
The day of the delivery, the items arrived, almost half of the items had been substituted with things like fudge cookies, and I’d been shorted items. I later found out that there were many granola bars containing nuts. Fortunately, our teachers are very alert and one child who happened to have an allergy to nuts was given something else that day.
I contacted Safeway and expressed my concern about their lack of customer service, also reminding them that this is the second time I have tried to use their service and the second time it has failed. The gal on the other end of the phone offered no apology for substituting and short changing me of items, and instead told me that it was my responsibility to know which store the delivery was coming from and to contact that store directly to make sure they had the requested items in stock.
REALLY, HOW THE HECK AM I SUPPOSED TO KNOW WHAT STORE THIS WOULD BE SENT FROM, FOR ALL I KNOW, I THOUGHT THESE WERE COMING FROM YOUR MAIN WAREHOUSE??? SAFEWAY, IS THIS WHAT YOU CALL CUSTOMER SERVICE!!!

Decided to try Safeway’s home delivery. Glad we used the «free» delivery code for the first delivery (and last delivery). We didn’t set our expectations very high, we knew there would be some product change out due to the lack of bar code/​item number ordering, no biggie. Over half our order wasn’t even packed to be delivered.
The delivery driver was really nice and very professional.
We called customer service right after the driver left and were greeted very ho-​hum, you called for what? The gentleman on the other end of the phone wasn’t very concerned with taking care of the customer. His fix was to credit an item that was rotten and the remainder of our order would be delivered before end of day. NOT!
We got a phone call at the end of the day that the delivery would not be coming back out to our house today, so we would have to reschedule the delivery. Good thing we were trying their service and didn’t have an immediate need for the items they neglected to send the first time.
Over all we are really disappointed in the quality check for the fresh items, accuracy check for the items ordered and the lack of customer service provided by the initial gentleman on the phone. Safeway delivery made no real effort to take care of us the customer.