Scott’s Coach Works, Inc.

Update to my previous review: Thank you JP for reaching out to me and taking action to repair the damaged leather while providing a rental car. Good job all around!

I agree with the last review! «Not just for luxury cars, although that’s their specialty» They repaired my 08 black nissan altima, after someone backed into my rear bumper back in may and then I rear ended someone about a month ago. So lets say my car was a diamond in the rough! No bumper, front end dunzo and i had paint peeling off bad on my roof and starting to on my hood and my trunk (posted pictures). Insurance took care of my front end damage, replacing my hood, lights and ect. They even painted the new headlight for me because I had them tinted before the accident. I took care of getting a new bumper and they painted my trunk and roof to match. Lemme just say she came back looking like she did when i first got her! Shiny new diamond. Even waxed and detailed the car for me. The paint looks awesome, much thicker german paint than the paint nissan puts on originally. John sent me an update every week letting me know what they had done, what insurance was doing ect. It was there about a month, but most of that was due to my insurance having one adjuster for the state of AZ. They were great about everything! I dealt with john and JP, the owners son, who was referred to me by friends. It was easy and painless, they dealt directly with enterprise so no finding rides ect. I highly recommend them!

Not just for luxury cars, although that’s their specialty, Scott’s Coachworks repaired my Mercury Milan after someone backed into it in a parking lot. Ron Carlson is a consummate professional and he took care of all the groundwork, working with the insurance company to get my car repaired in a timely manner. Ron made sure the repairs were done according to spec and they even detailed the car so it looked good as new. Ron kept me updated on the progress of the repairs and he made the process easy and stress-​free; all I had to do was drop off the car and he handled the rest, including arranging for Enterprise car rental to pick me up at their shop in Phoenix. It’s refreshing to deal with a business that takes pride in their work and delivers supreme customer service. I highly recommend Scott’s Coachworks for your automotive collision repair needs, especially for classic and luxury cars.

This is the best auto body shop around. A friend referred me to Scott’s Coach Works a few months ago and I will never go to another place again. My car came back perfectly and my car was spotless on the inside and out. They’re such a professional company and do some amazing work. Very liable and full of integrity. You won’t be disappointed!

Last December my Mercedes E350 was T-​boned on the driver side by an SUV driven by a woman that was texting at the time and doing 45mph + needless to say the damage was extensive, but thanks to the Mercedes I was not hurt at all, right after I called my Mercedes dealer and they recommended Scott’s Coach Works for the towing and repair, I did call Scott’s and they showed up within an hour, picked up the car and took it to their 7^th Ave. facility, I showed up an hour later and they were fairly nice and we discussed the possible repair this was on a Saturday, after speaking with the insurance company they viewed the car 3 days later and decided to total the vehicle what happened next shocked me and pissed me off to no end.
I received a breakdown of cost from the insurance company before we settled on the car’s value and to my surprise Scott’s Coach had charged $ 1000 for doing absolutely nothing, only storing the car for 3 days and there was a charge for «miscellaneous» for $ 590, I asked the insurance company about this charge and they told me that a normal cost would be $ 300 at the high end but many companies take advantage of the situation, this is a perfect example of it.
Scott’s Coach outrageous charges borderline on «highway robbery» this is the reason why insurance rates are high, when people like these make up charges for absolutely nothing.
Would I recommend this company? ABSOLUTELY NOT, you will be overcharged, and ripped off. STAY AWAY FROM THIS PEOPLE.

This is hands down the best shop in town. After a «not to be named» valet company backed a range rover into my 2013 BMW (I swear I’m not a yuppie, just a Unilocalie!), I brought it into Scott’s Coach Works. I worked directly with Scott’s son, John. The bumper was replaced and painted within a couple of days. The paint is excellent with no orange peel and is very glossy. John even had the detail guys fix the little swirl marks all over my car from the car wash (John, I promise, only hand washes from now on!). The car was repaired to brand new and NOT just «what it was before I brought it in» which brings me to the bread and butter of my review:
Its hard to gloat about a company that does whats expected of them, but what I will put the spot light on is the professionalism and extra service provided by the staff at Scott’s Coach Works. They will go above and beyond to keep you, not only informed, but very satisfied. After all, the best source of business is referral business and they will do everything they can to earn that.
I’ve taken my cars here before and the service is not comparable to anywhere else. To everyone complaining about price… there’s always going to be someone cheaper out there. If a company has a bad reputation for poor workmanship, the only way they can regain some market share is to undercut everyone’s price. If you buy cheap, you buy twice!
And to the guy with the Honda (oops) Acura RL, sorry buddy, you have champagne taste with a beer bottle budget. Take the bus from now on and switch to boost mobile!
I will never take my cars anywhere else but Scott’s.

Was not happy with my first experience, but management did a good job and fixed my car properly.

While it was unfortunate that I had to use Scott’s Coach Works’ services for a bumper repair, I couldn’t be more satisfied with my experience. They handled everything in a timely manner, had great communication throughout the entire process (updating me everyday), and in the end it looked like a brand new car! Everyone should go here for their car repairs.

Brought my 2014 Audi to the shop after a minor accident. Was greeted by Derek the GM who was super helpful and pointed me in the direction of Ron who wrote me an estimate. Ron was rockstar ! Had my car in the following day, worked on, repaired and I was able to pick it up like new the next week. This shop does stellar work ! I would highly recommend them to anyone looking for diligent, classy work. They are a five star shop !

Went here with my F-​250, it had some damage on the front drivers side. Pretty major if you ask me. When I received the truck back, they went above and beyond. I have to say that I feel my truck was in great hands and looks as good as the day I bought it. I give them 5 stars for customer service, experience, and price. Thank you!

Will recommend this place to anyone who needs glass/​body work.
How many times can you say a place charges you several hundred $$$ LESS than their estimate? Well, it happened here!
The back window was totaled on our 97 Lexus Rx400h, and this is not a simple pop the new glass in thing, like a windshield; rather, the whole hatch had to be dismantled, the broken glass bits removed from the interior of the hatch and every possible crevice in the entire rear area, then the new OEM window glued in after putting everything back together, including the wiring for the defroster, the wiper, the Sirius XM, the gate operation, the AM/​FM.
Not only did they accomplish all this in less than 48 hours, but they also managed to detail the interior. Also, they referred me to a nearby car rental shop, where they have negotiated a very low rate for their customers.
Ron et al, thank you so much for all your efforts, and for keeping us updated through the entire process! All in all, a great experience, after the high stress of the accident.

Scott and his crew are amazing to work with. I have referred clients here for years and had my personal vehicles touched up and fixed by them also.
They are professional and do fabulous work. I highly recommend them.

I took my car to Scotts because of the Unilocal reviews. I am shocked at how they do business. Appalled actually.
I made the mistake of calling the day before to ask if they do any type of deductible waiving like so many body shops are advertising. They made it perfectly clear that thats NOT an option. Because getting my car fixed was the most important, I brought them my car anyways. My insurance company came out and wrote an estimate to include a few repairs to the A pillar and roof of my car. Damage as a result of the accident that I didn’t even see. I went in to discuss the estimate with Matt (estimator) and thats when all hell broke loose. I further made a mistake in asking why I was being charged full retail for all the parts when they were available all over the internet at wholesale prices. DO NOT DARE ASK THESE GUYS FOR ANY BREAKS.
When I informed Matt that I had no desire to repair the VERY minor damage to my cars roof because of the nature of the use of my car, they refused my wishes saying that they are going to fix everything on the estimate despite me, the OWNER and CUSTOMER requesting those items NOT to be fixed. I didn’t see the point in fixing very minor, almost unnoticeable damage to a 9 year old 100k mile car that I plan on driving till 200k miles when the car will be near worthless, irrelevant of how perfect the body is. My request was simply unacceptable to them. The manager came in to continue to argue with me that they were not going to fix what I ASKED THEM TO FIX and that they were going to fix everything THEY wanted. (Note. I own the car outright. Dont have a lien holder that required the asset to be repaired at all.)
Scotts is ALL ABOUT THE MONEY. They want to milk every dime out of an estimate and even told me immediately upon arrival that they were going to need to supplement my insurance company stating «this estimate isn’t even close to whats needed.»
When I realized that no matter what I said, and no matter what I wanted as the owner of the car and customer, that they were going to fight to squeeze every dollar out of the estimate including fix damage I didnt want touched, I requested to remove my car from their possession.
I took my car out of there, drove it across the street to Select Auto Body. (VERY HIGH reviews on Unilocal) where I talked to Bud. He said he would be happy to work with my insurance company to fix everything that I WANTED FIXED the right way and nothing I didn’t want fixed.
Appalling at how this company does NOT listen to what a customer wants at all. It was Scotts Coach Works way or NO WAY. Well, thats not how I do business and thats not how I treat the customers that I have in my career.
In response to Stephanies attempt to cover up their crap customer service…
My car is a 2005 Acura RL. Its 9 years old and has almost 100k miles on it. I own it outright.
1. I asked why ACURA parts sold by an ACURA dealership online for 20% less couldn’t be used. Not no-​name untrusted parts from shady sources like she leads to believe. Their guy explained they make money buying parts wholesale and selling retail. I dropped the subject. We moved on.
2. I had minor scratches on the roof of my car and slightly rippled metal near the moonroof. NOT something that needs to be repaired for the value of the car, the drive-​ability, the looks etc etc. I didnt even see them initially. It wasnt even till I saw the insurance adjusters estimate with some roof repairs on it that I asked to see them and then after determining that repairing them wasn’t worthwhile due to the age of the car and the value I requested that SCW NOT fix them and thats when the problem began.
3. When you own a car outright, and file an insurance claim, the insurance company is required to return you to «pre accident condition» financially. Meaning… If your car has $ 5000 worth of damage done to it, and you find somebody to fix it for $ 4000, then you get to keep the change. Legally. So again, Stephanie saying that the customer doesnt get to «keep the profit» is a lie. Her trying to make excuses for CRAP customer service.
After arguing with the service writer, telling him that I don’t care what he says, I didnt want the minor scratches removed and roof repairs done, and then he went and got his boss to come in and tell me the same BS, i demanded my car be removed from SCW as I am the customer, the owner of the car and I am the one that tells a body shop what to fix, not the other way around.
Bottom line… Scotts will repair your car THEIR way, or no way. Dont DARE ask them for a discount or request them to repair or not to repair ANYTHING. Simply go in to SCW with your head bowed and your checkbook open and ask them nicely if they would be so kind as to work on your car pretty please, and you will get along with them just fine.

Taking a $ 60,000 luxury vehicle (BMW X5) to a body shop and receiving mediocre work while incurring additional damages while under the shop’s care is the last thing I expected when choosing Scott’s Coach Works after my car was rear-​ended, especially after having a friend recommend the place and also reading other positive reviews online.
My service advisor, Matt, was very unprofessional to say the least. When he first called me and said my car was ready for pick-​up, I was excited and couldn’t wait to return my rental car! When I arrived at the shop and looked over their repair work I immediately noticed numerous runs in the paint on the right side of the new bumper. I was in shock… it was like someone that had never painted a car did the work. I pointed this out to Matt and he acted like he had never witnessed this poor quality of work before. I continued to look over the vehicle and noticed additional damage to my front bumper and side mirror that was not originally there when I dropped the car off. Matt said that he would look into the additional damage and get back to me.
The shop agreed to repaint the rear bumper and repair the other spots I had found. They called me a few days after telling me that all the repairs were finished. When I arrived for the second time I immediately noticed a raised bump on the rear bumper. Derek, the GM, took a look and confirmed that the raised bump was not acceptable. I also pointed out again that the damage on the front bumper and mirror were not taken care of. He said that they were not sure this damage on the front bumper and mirror was their fault. Afterwards, he took a look through previous pictures of the car when it was brought in and verified the additional damage was not there before. He said that they’d fix it. It was also during this visit where I noticed a Volvo SUV parked in their garage with a large box and equipment stacked right up next to it, touching the entire side of the car. It is no wonder additional damage to vehicles is occurring if this is how they treat their customers’ cars.
When I returned to the shop for the third time it was hard to get a good look because it was dark (5:30pm) and they had my car parked outside. The rear bumper looked better but I noticed that the damages on the front bumper and mirror were not properly repaired. I should have rejected the repairs again but at this point I just wanted my car back and didn’t want to take on the risk of more damage occurring while my car sat in their shop.
At the end of all this, my conclusion is that Scott’s Coach Works is unprofessional and lied to me on several occasions. I hope others will avoid the additional stress and inconvenience by going to a different body shop. This was a very simple repair job and this shop even had the benefit of being able to order and install a brand new replacement bumper instead of repairing the original damaged bumper. I can only imagine the issues their other customers with more major repairs will have to deal with.
Will also report this to BBB Complaint ID 9 814 420.

Extraordinarily pleased with the service that I received. They were very professional, very reasonable, and very helpful throughout the entire process. Plus my car looks GREAT! I would like to give a special shout out to Eric as he was my contact during my repair job and he was excellent from start to finish.

I found Scott’s on Unilocal and went to them because of the high reviews. I was worried though because there weren’t a ton of reviews, but they all seemed legit. Scott’s lived up the hype. They fixed my car professionally, at a very fair price, and quickly. I promised myself I would write a positive review if Scott’s lived up to my expectations… it did. In fact, the company surpassed my expectations. I wholeheartedly recommend Scott’s.
For full disclosure, my repair was a minor bumper repair for a 550 BMW and my service person was Erik.

A Big Disapointment: I was assured several times my car would be returned as new;The passenger door handle came off the first time it was used it, they forgot to replace the hood insulation, the brakes still have unusual vibration. They seem to be irritated that I have returned to make things right! They absolutely gouged my insurance company. This is probably a place for snobs;Hurry up and get those VW’s out of here! Too much attitude. Dr. SJC

This was the best bodyshop experience I’ve had in Phoenix. These guys are professional, and quick, and courteous. They didn’t pull the whole «well, we are waiting on parts» deal that most shops do, nor did they let my car sit on ice while they collected a storage fee while waiting for parts. My service writer was awesome and kept me up to date on all things and they actually delivered the car ahead of schedule.

My BMW was rear-​ended and in need of a new trunk, bumper, and side paneling. After doing some thorough research I decided to go with Scott’s Coach Works and could not have been happier. The staff was very friendly, and they kept me informed with the process the whole time. I would definitely recommend SCW!

Over 3 weeks ago I was in a minor car accident. My mom had given me her 02′ RX-​300 Lexus a few months back & so my dad suggested I call the dealership to see if I could get an estimate done there or if they had any good recs. They suggested Scott’s Coach Works, so I called them right away. I brought my car in the next day & was given a quick estimate by Matt. After speaking with the other person’s insurance company, I dropped my car off at Scott’s to start the repair work.
Fast forward to yesterday when I picked my baby up. She looked so pretty! They did an excellent job fixing up the scratches & dents on my passenger side door. The paint looked amazing as well, I was told metallic was a harder color to do & they did a great job. Another thing, they detailed & washed my car before I came to get it, how awesome. They also give you a brochure/​paperwork with their warranty, very classy & appreciated.
There are a couple repairs I need to make on my car & I will not hesitate to use Scott’s again!