Seagull Vacations

Whatever you do dont do business with this company. We made our travel plans exactly how they said paying the $ 97.00 fee by money order as stated. Weeks went by and I didn’t receive my itinerary I called over and over left numerous messages and emails. 3 days before I’m supposed to be leaving I get really heated I call from 6 a.m. until someone answered at two p.m. they finally sent me via email my itinerary. 4 children 2 adult load up and head out to Anaheim. When we arrived to the hotel we showed them our papers and they said this has happened quit often but they didn’t have reservations for us. I was steaming mad. They had made us fake reservations to a hotel and even fake Disney tickets to pick up at will call. This place is no good!

I had to deal with these guys a year and a half ago when I got a travel voucher from the Welk Resort in Escondido. There are many complaints on the internet about them, although some people report that they followed the guidelines and were able to successfully redeem their certificates.
Here’s how it works: You are given complicated directions to redeem your voucher for a vacation condominium. You must request three sets of dates, at minimum twenty one days apart, occurring before the expiration date of the certificate, and no less than 60 days away from the day they say that receive your document in the mail. Oh, and don’t forget about the many blackout dates you have to navigate around. When you don’t fill out the form properly, they send it back to you. Then, it may be too late. BUT then it turns out… for $ 100 they’ll extend the expiration date!
My numerous calls to customer service were never answered, but I did get callbacks. They say they will work with you on figuring out the dates. So if you have a certificate, I recommend that you call them –as soon as you get it– to get your date requests in. And be sure to have a flexible job so that you can take off the dates you are ultimately allowed.