Service King Collision Repair of Deer Valley

No Stars***** Safety issues **********
$ 8,000 in damage from someone that hit me, they had my car two months. When I got it back the wheel was still messed up I couldn’t straighten it out to drive. And my rear axel was bent! Because Geico had already put $ 8,000 into it they wouldn’t total it like they should of! I’ve been back 3 times now for things wrong with my car! My back seat belt was completely unbolted from underneath the car, my new paint job peeled from one car was! Nice people but I wouldn’t let them touch your car!!! Don’t go here for your safety please!!! I’m now trying to sell thing death trap!

took my car here for an insurance repair. they got me in and out the door in 5 minutes with my rental, kept in contact with me everyday to give me the status of my car, and let me keep it an extra day to accomodate my schedule, once my car was ready for pick up. I was very pleased as I felt it was hassle free.

I stopped here for a quote to repair a deep door ding and some other scratches. Secretary took my name and phone number and told me somebody would be right with me.
I waited for at least 15 minutes and then asked the secretary how much longer it would be. She said she wasn’t sure because some people were at lunch and the one guy that could help me apparently just left to go fill a car with gas (the same guy I had just seen walking through the lobby 5 minutes earlier — verified by secretary).
She asked if I could wait another 5 minutes or so and the guy should be back to help me. I told her to call me when he returned and I would come right back.
Hours later and I still haven’t received a call!
Meanwhile I went across the street and got the job done same day at Phoenix Body Works.
Thanks for wasting my time in your lobby when you could have told me up front the only people that could help me were not even on site.
Update May 2014 — They never did call me. Also, I am not an employee at any other body shop and I don’t know anybody in the automotive industry. Just wanted to give an honest review of my experience.

I was sent to this business by my insurance company to have an initial estimate to what appeared to be minor damage to the bumper, door and rear quarter panel on my car. I was met by their friendly receptionist who offered me water and/​or coffee, which was nice. Unfortunately I had to wait 10 minutes for the employee that was going to do the estimate.
As he was estimating he was taking pictures and explaining what he was thinking would be involved in the repair. That’s where the problems started, he said they would «just pull it out», despite the fact that there was obvious damage under the panel that you could see where the bumper was separated from the quarter panel. He also didn’t seem concerned about the tire rub. I asked how much body filler/​bondo would be in a repair like that (tell tale sign of a repair when the panel is no longer magnetic) and he avoided the question. I also asked about the door where the door skin and bottom were obviously damaged and again he said they could pull it out. I have worked with pro auto painters before as a prep guy and after talking with this guy I had ZERO confidence they would do a good repair. When I questioned his approach to the repair he said, well they would determine if there was more damage as they go started on the repair. The estimate came back in the neighborhood of $ 2500 using re-​condtioned and non-​OEM parts, keep in mind this is for a new car less than 1 year old and has 11k miles on it. I RAN from this place, no way in hell I was gonna let them touch my car. After talking to the other places who gave me real estimates they said these places are in the business of giving cheapo repairs that keep the insurance companies happy and they probably would have just «pulled it out» and my car would not be the same.
I took the car to 1 other repair shop and 1 dealer., estimates were $ 5500 and $ 6000 to do the repair the RIGHT WAY! In the end the actual repair cost was over $ 7100, I shutter to think what a $ 2500 cheapo repair would have done to my new car, avoid this place.