Signature Shutters

The shutters are beautiful and they really did have the best price around. This is the second house I have used Signature Shutters on, and I have learned to just deal with the sub-​par customer service because the price for the end product is worth it to me.
When they came out to measure for the shutters, the guy was supposed to be here between 11 and 1 pm. I called at 1 pm, and then guy told me he was running late and would be at my place by 3 pm. I called again at 3 pm and the guy swore he would drop what he was doing and get to my house by 4:30. I bet you can guess what happened next. He finally showed up at about 5:45 pm.
Once at my house, it didn’t get a whole lot better. Some of my windows are super high up, so the guy needed a ladder to reach them. He wasn’t very careful with his ladder, and he hit my dining set and left a big scratch in one of my chairs.
It took about 5 weeks after the measuring for my shutters to be ready, and the only reason I knew they were ready is because I called to check on the progress. Lo and behold, they were ready! I’m glad I took the initiative to call.
The install went okay, but the installers weren’t prepared. Even though I had reminded them of the high-​up windows on the phone, they didn’t bring enough ladders. Lucky for them (and me), I was able to lend them one of ours so they could get the job done. Otherwise we would have had to reschedule.
While they were installing the shutters, the installers accidentally broke one of the louvres. They assured me that they could have a new one fabricated within three days and then they would come back to repair it. That was two weeks ago. I have now had to put in another call to Signature Shutters to find out what’s going on with it – the broken louvre was news to the lady on the phone. I am now waiting on a call back.
I’ll update when everything gets resolved. Despite these customer service issues, I would still use these guys again because the price is so great. I don’t mind cracking the whip myself in order to save a buck.

I’m giving 3 stars only because of the actual shutters they look amazing. However the customer service was unbelievably bad to the point of ridiculous. I understand to one point I have a big house with lots of windows so when they did bring there shutters on time the first time they missed 3 windows and didn’t do painting of some existing windows. Not bad so you think. Well fast forward literally 3 and a half months and they’re finally complete with the forgotten ones oh that’s coming out 3 additional times by the way and not being very respectful to my wife. So buyer I recommend their work but highly recommend you have Simone strong be home when they install or mess up the order.

Wow I don’t know what happened to these other folks, but this company far exceeded my expectations on my shutters. The shutters are beautiful, they were installed earlier than promised and when one of them wasn’t right the new one was remade and installed within 3 days. I can not be happier with the way we were treated start to finish! Thank You!

BAD! BAD! BAD. I’m another victim like A. P and Mike O. They installed a wrong size shutters on my windows, damaged my walls. By the way it’s a brand new house and they damaged my walls already. They promised they would come back to fix this mess and replace the shutters. After 4 appointments, with the same excuses they used with A. P, «we came over but no one was home.», «we called but no one answered», they still haven’t showed up.
Bottom line, STAY AWAY FROM THESE GUYS. Their company name is SIGNATURE SHUTTERS now. Please spread the words so there will be no more victims like us.

As the other reviewer mentioned, they have changed their company name multiple times. It’s now called «V Star LLC.» The owner Tom Wong writes his quotes through V Star LLC, but you write your check out to Signature Shutters, very odd.
They built and installed shutters that were too small for the window. I have made over 4 appointments with them for warranty repairs of their defective products. They failed to show up all 4 times. The excuses they used were «we arrived but nobody was home» I immediately knew that was a lie because my entire family was home the entire day. I was home the entire day! Another excuse they have used multiple times is «we tried to call but nobody answered.» I did not get any missed calls.” This excuse is getting very old. They eventually showed up to fix the wrong shutter on the 5^th appointment. I would not recommend this company to anybody.
Multiple people have filed similar complaints with the Better Business Bureau.