Sos Exterminating

Hired by my finance Co. SOS told me that I would have to go through my Finance co to cancel in order to have someone else to the inspection. Then they didnt show up saying I had cancelled. Check the ratings. Everyone else is 4 or more stars. SOS has one only cause I couldnt give it none!

My husband and I used this company for several years and were thrilled with their services… then they hired a new representative to answer their phones. We had to freeze our account as as sold our house and were moving into an apartment for 6 months while our new place was built. That representative I spoke with that time was very helpful and stated that as long as we called and reinstated our services within the 6 months, we could avoid having to pay for a new customer fee again. 5 months later I call to reinstate the services, and this is where the earn their 1 star rating. Long story short, the representative I worked with this time said that whatever the other person told me wasn’t true and we were going to have to pay the new fee. She kept repeating the same thing over and over, even though what she was saying wasn’t answering any of my questions. Instead of trying to assist me (the customer… customer service 101) she just called me a liar. My husband called later to question a bill we received and the same representative was terrible to him.
Exterminators are a dime a dozen in the valley, and they just lost loyal customers due to one terrible customer service representative.