Sparkletts Water

Avoid this company like the plague unless you’re a fan of being ripped off! What all the other reviews are saying is true!!! They don’t deliver when they are supposed to but still charge you for a delivery you never received, then on hold for hours to try and correct their mistake, then refuse to give you a refund for their mistake!!! Avoid avoid avoid!

Horrible. Our «cold» water hasn’t been producing cold water. I’ve been calling and put on hold indefinitely. When I call back and ask them to just call me when SOMEONE is available I’m told that they can’t do that and I just have to keep holding. So far this is close to 2 hours of my time! Really? I begged them to talked to a supervisor to give this message that I’m very unhappy and they need to just take my number and call me when they can. She said — sure — hold on and put me on hold AGAIN!!! They clearly don’t care to keep business.

What a Joke! I signed up thru Costco. Did not even have the service for a week. The driver for sparkletts I tried to communicate with about my delivery was a First Class A__hole.I complained to customer service about the way I was talked too. I was told I was going to have his supervisor come by my home and talked with me. The supervisor never showed up and not even a phone call .So I cancelled my service and went with another company. Whatever you do not sign up with these clowns, they do not care about you they just want your money. I do not care if sparkletts was the last water company on the planet, I would rather become dehydrated and die than have to deal with these JERKS!

got set up with them 6mo ago and have paid the bills on time… I still don’t have any water for my cooler… no one calls, no one shows up. I take the bottle to water and ice. the only reason I wanted a water service, was so that my customers don’t have to drink from a nasty wall mounted drinking fountain. I guess I should’ve read the reviews. I cannot believe that 71 out of 81 reviews only have one star…72 now that I am done with my rating.

Horrible customer service. Border line fraudulent invoicing practices. They charged me $ 200 for 1 water dispenser and 6 water bottles It hasn’t even been a month of service yet. That’s not $ 50 like it said on their websites…

NEVER work for this company. My husband was lied to about shift hours, only got one day off a week, and was working more than more than 30 hours of overtime on many of his checks. Manager was a vindictive douche canoe. He will take back offerings and promises at the drop of a hat. He has no management skills to speak of and often leaves his team hanging out to dry on a nightly basis. Drivers skim $$ off of their routes and the regular, too. My husband didn’t get his full final paycheck because the ‘manager’ neglected to put in his final week of work. One last dig at a former employee with more knowledge, skill, and talent than he will ever have in his life. It sucks to be shown up every day at work by your employees, but you don’t have to act like a 5^th grader about it. There are so many others who have given their notice or wish they could find something else. This location is a TRAP leading NOWHERE. If I could give it 0 stars, I would. We were transferred out from CA with promises and hopes, all of which fell through once they knew they could take advantage of an honest hard worker. STAY FAR FAR away from this place if you value your time, talent, and sanity.

I normally don’t write reviews on Unilocal,but this time I feel I have to. Guys, avoid this company and their service! Don’t even try it. This company is totally a joke. I am surprised how they can still survive here. I want to give zero star if I could.
I never got consistent bills. I always got charged more. Their customer service is the worst ever! If you want to wait more than one hour every time before somebody answer your phone, go for it! I have been trying to cancel my service, but I had 5 bottles of water left. I was told I have to consume all the water before I cancel my service. They don’t refund full bottles. In the meantime I will still be charged regular monthly bills for the three-​bottle water plan even though I don’t wan to ask for more water, and I have to pay rent for the water dispenser! WTF?!
Take a look at the others’ reviews. You would know what’s happening to this scam company.

OMG, I just experienced the most worst customer service and most importantly, I was a New Customer whose service was due to begin by Nov 24^th. I called to speak with customer service about a $ 50 charge made to my credit card for the new order for water service recently made online the day before, total cost was under $ 20.
The initial wait time was about 4 min where I attempted to seek an explanation of the $ 50 charged to my credit card for my new order of $ 16.97. Quite naturally I thought that a mistake was made either by the company or me. However, I was told the $ 50 was a standard charge made before set up of new service and credit ck completed on new customer.
It was here that I sensed something not quite right as I never gave anyone one from Sparkletts permission to run my credit and secondly, there was no mention of this procedure on their website’s location for new customer orders. I stated this to the CSR who expressed total surprise of my lack of knowledge of this requirement. I then requested to speak to a supervisor who could point out exactly where this policy was written on their website for new customers. Well after waiting on hold for at least 19 min, I was disconnected. I went through 3 callbacks and holds, 2 different numbers, 1 hang-​up and a partridge in a pair tree.
Finally, by the 6^th call back, I blurted out in my legal tone to the CSR that I wanted to cancel my new service as I no longer desired to continue as a customer with them and furthermore I was prepared to make a formal complaint to the Attorney General’s Office of Maricopa County AZ about Sparkletts’s atrocious, deficient customer service and erroneous business practice. Consequently, the CSR canceled the new service and explained that it takes 6 – 7 business days for a refund. Furthermore, I am prepared to proceed with my financial institution and law enforcement accordingly if this does not come to an appropriate resolution.

They have the worst costumer service! After calling and being on hold for an hour they disconnected me, I called back and talked to billing who answered after 10 min transferred me back to cancellation department and after 20 min on hold they hung up on me again!!! I will never use this service again!!!

If I could put LESS than one star I certainly would have. I have the same problems as everyone else. I couldn’t get anyone on the line. I called three times with wait times of 45 min or more. I finally hung up the first time. When the girl finally answered the second call, she hung up on me. The third time when the guy finally answered, he transfered me and I finally hung up after 32 minutes. (I had waiting 26 minutes for him to answer in the first place.)
I am moving and was going to have the service transferred to my new residence, but after this TERRIBLE customer service experience, I am canceling my service. Now if I could just get someone on the line to schedule them to pick up the cooler!!!

Absolutely terrible customer service. I have never written a review on Unilocal before but the absolute disrespect that this company has for their customers was so infuriating to me that I made an account just to leave this review. To anyone who is considering opening a Sparkletts account: DON’T.

This is the first review I’ve written. I feel the need to let people know how terrible and incompetent this service is.
Wait time to talk to someone once you are a customer — 15min but usually 25min. Today I had to wait 45 minutes. Called back and this time I pressed 1 for «new customer». Someone answered within 20 seconds but then transferred me and I had to wait again as soon as I let them know I was a current customer.
Every single water delivery was wrong. Either on the wrong scheduled drop off date, the wrong amount of water, they didn’t pick up the previous empty jugs, or they charged me incorrectly. I had to buy water many times in between drop offs because they never delivered on time.
I talked to customer service a minimum of 8 times. They are always rude, you always have to wait on hold for a long time, and then they still screw up your order. Service cancelled.

dropped extra bottles at my door (I was even home, they didn’t even knock to ask) and then charged me. I called to complain and they didn’t take the water off my bill. I canceled the service and they charged me for 2 more drop offs that I never even got. Then told me I would have to pay it. It is now known as the only negative credit report I have ever had. I refuse to be bullied by a company.
DO NOT DO BUSINESS WITH THIS COMPANY. I KNOW I NEVER WILL AGAIN.

I have never written a poor review in my life, but I felt compelled to say something.
During my time of service, everything was great. Water was delivered on time, they called ahead, I had zero complaints.
I was needing to move with my job from AZ to CA, so I cancelled the service.
First off I have never called into Customer Service without waiting at least 15 minutes on hold.
Secondly, the rude customer service agent told me I had 10 bottles missing that I was going to get charged for. I told her this is impossible as I only get 2 bottles every two weeks (and always put them out front). She was very combative and rude and said she would work to resolve the problem. I said thank you, and then the next day she charged me for all 10 bottles. I waited another 27 minutes on hold when I had the charge, and they were still insistent.
Please be sure you keep up to date on your bottles as they will screw you if their accounting system is off.

I started with O Premium years ago. They were locally owned and had great service.
I received a notice in August that my plan was being terminated. No info on new plan or options. All three number on the Sparkletts website connect to nothing… two rings and then fast busy. Have been trying to call them on and off for 3 weeks. Sent two email via their email submittal web page… nada. Finally got a chat window today. Nice person, but completely useless. Suggested I call the same phone numbers and send an email request. Ugh. I will be changing H2O companies… if I can ever get hold of someone at the company!
N.B. My drivers have always been punctual and really service oriented.

Horrrrrrrrrribleeeeeeeeeeeeeeeeeeee waited more than 30 minutes to one hourrrrrrr for customer serviceeeeeeeeeeeee…

Would give them no stars but didn’t have the opportunity to do so. I have been on the set price for unlimited bottles for 12 years! TWELVE YEARS! And I just received a notice saying they are canceling my program and charging me per bottle! Not happening!

The route sales person is slimmy and dishonest. I asked him several times if he could reduce our water plan from 5 bottles to two bottle per month. He kept saying it was not possible. I finally talked with another business about their water plan and they advised me that Sparkletts has a three a month plan. I called the corporate office and wow they do. So, why did the route sales guy keep lying to me?
If they would have just been honest instead of trying to make a quick buck. When I told the route guy that I was cancelling he rammed my door with his water cart and said oh sorry.
Terrible company, run don’t walk to any of their competitors.

I will admit that after I placed my initial order with Sparkletts I came and read the reviews and was a little skeptical but after the initial delivery from Craig I felt better. He explained the process of delivery much more clearly than the website and was quite personable.
I received my first invoice and was concerned because it was A. a little hard to read and B. it was much higher than I had anticipated with charges I was not aware of (bottle deposit) I made a mental note to contact CS to find out about it, but hadn’t had a chance yet. Then two days ago I received a request for a survey on my service so far, I answered honestly that while I love the service I was concerned about my invoice and the hold time to get a hold of Customer Service.
Today I received a call from Sparkletts management based on my survey responses and they walked me through the invoicing process and apologized for a slight mistake on the cooler rental price, saying they had already credited my account for the difference… They alleviated my concern on the extra charges explaining it was a one time bottle deposit fee for each of the bottles of water I ordered — but that it is only for the initial bill and will not be an ongoing charge… and they apologized for not making it clearer in the initial order breakdown admitting it is something they are working on being clearer about.
He also mentioned that they are going through a slight technical issue while trying to move their call center, making for longer hold times right now.
Overall, while initially skeptical — this ONE call from the company helped alleviate all my concerns with my water delivery service. GREAT customer service Sparklett’s.

I’m going to have to brag and say I’ve been one of the lucky ones according to everything I’ve read.
I’ve had Sparklett’s for a year. My water is delivered timely and consistently with no issues of getting water I never ordered. However, I must say I’ve been thru 2 coolers but they’ve replaced both coolers within a couple of days that I reported it. My delivery driver is Travis, maybe that makes a huge difference. This last cooler that went out, Travis told me, was one of the bad ones, so he gave me a very nice, modern looking cooler that’s supposed to be a lot better than the previous ones.
When it’s delivery day, All I do is leave my empties by the door and a sticky note with how many bottles I need. That’s it.
Thankfully Travis is good, Sparklett’s needs to keep him, don’t promote him, what if I get a krappy delivery driver??? :)