Sprint Store

I switched from Verizon to Sprint on the iPhone forever plan.
Chris helped me out every step of the way and kept me up to speed on the entire process. I have complete confidence in Sprint. Chris is an awesome representative and everyone should ask for him.

I have purchased 2 phones from this location. When purchasing phones, the reps were friendly and attentive but if I go in to look around or have service issues they are very short & disrespectful. Just yesterday I was in to buy a new phone, they were busy and after 35 min of one person saying they’ll be with me soon I decided to leave at that point. Within that time, 2 different sales reps were arguing with customers. Now, I work in customer service and I truly know how customers can become unnecessarily irate over matters out of the sales reps hands but how the one girl was handling it was an imbarrasment, it sounded like this was her first job. She was saying things like, «well if you would let me do my job» & argued everything the customer said with a condescending attitude. Another annoyance here is whenever there’s been something wrong with my phone they refuse to answer simple questions and tell me I have to take it to a tech rep some where else or call. Went to the carefree one & all sales reps were happy to assist with any questions and only got the tech if needed. Seems like a bunch of spoiled kids just collecting a paycheck.

Buyer beware. Be prepared to fight often. You will not be told that your bill is due every 30 days, which means a different due date every month. Plus they will put you on the insurance plan, even when you specifically say you don’t want it. They will also try to charge an activation fee months after you started your service… out of blue. And of course you will be faced with super heavy non American accents when you reach the foreign call centers.

Please do not go to this store! There is a Best Buy across the street with better products, better prices and MUCH better service… Trust me.

Uriel is a fantastic Sprint sales rep here but the rest of the staff I interacted with really need to be trained or replaced. Why have 4 reps on staff if 3 of them constantly say ask Uriel. If they had 4 Uriels on staff, I would rate this place 5 stars. I am a sharp, savy tech buff and I HATE it when people representing technology don’t have a basic understanding of the tech items they are selling.

Save your time and energy and head to the Arrowhead store. My husband and I walked into this store and were totally ignored while it wasn’t even busy. The employee at counter was talking about how he is only «faking being nice» to customers. The other employee proceeded to pass by us to help a new customer that just walked in. We had enough and bought our 2 phones at the Arrowhead store which was polar opposite to this place… busy, professional and helpful.