Sunstate Equipment Company

I tried to rent a simple piece of equipment (NOT heavy equipment), and got the run-​around for 2 days!
I rented this same equipment one month earlier at their Casa Grande location with my Utah Driver’s license and credit card. I called the Phoenix location to reserve it this time, they said I should come in and open an account. I said I didn’t want to open an account. They said I had to come in with a credit card. So I went into the Phoenix location, and then they said i still had to have an Az driver’s license, but I wouldn’t need it if I opened an account. Since I needed the equipment, and this was the only way to get it, i filled out the new account application. I said I didn’t want them to pull my credit because I didn’t want it to lower my credit score for this. So they told me to give them my tax ID #, and they wouldn’t have to pull my credit. So I gave my tax ID #, did NOT provide my SS#, and did NOT AUTHORIZE them to pull my credit. They said it would take 30 minutes. I could leave and they would call me to finish it over the phone. TWO HOURS went by. I called and asked for the guy I was working with, and was transferred to an answering machine instead. I called back at 5:15. I called again the next day, and was transferred to a woman in charge of new accounts. I found out that using my tax ID number, she got a Dunn and Bradstreet report, that didn’t have enough information, somehow using this report, she got my Social Security #, and pulled my credit WITHOUT MY AUTHORIZATION! I said didn’t authorize my credit be pulled, did not want a line of credit, and after two days of wasted time, was told that I couldn’t rent without an AZ Driver’s license.
WHAT A RIDICULOUS EXERCISE OF FUTILITY!!!
FYI– A TO Z RENTAL, just across town, rented me the same piece of equipment WITHOUT QUESTION.
I will NEVER use SUNSTATE EQUIPMENT ever again!

Renting the equipment has not been the issue. There were charges added that should not have been and it took almost a month to resolve. Now they have lost our check and we can not seem to connect with them so we can pay the bill. It is ridiculous, we live in another state so I can not go into the store to make sure this is taken care of. They need to work on getting more people to deal with billing issues.

Extremely dissatisfied at this time with the company! Would give 0 stars if it were an option! We reserved lighting towers and generators for a school festival over 2 months in advance, I’ve called monthly to confirm and I’m told now (1 week prior to our event) that they don’t have our reservation. Despite my confirming with 3 different people at their office, they now say they are out of lights. Barry now states he is «working on» trying to find me something, meanwhile the major fundraiser the year for this elementary school is in limbo. I will update review and star rating if light towers are found for our event.

The service here was fantastic! The person on the phone was very friendly and helpful. When I went in to pick up the generator we reserved, the counter help was the same and the person from the phone recognized my name (from 3 days earlier) and came over to say hello. When I got the generator, I realized I hadn’t reserved the right size. They didn’t have what I needed, but within 5 minutes they had found one nearby from another company and had it held for me — and did so happily.
The didn’t get my actual business, but they totally got my respect. They will be first on my list next time I need a rental. Kudos to them!