Sunvek

I’ve had several positive encounters with this company spanning many years, but today I am motivated to post about a particularly remarkable experience. We are selling our home so we were subjected to the ubiquitous home inspection. The findings surprised me when it was indicated we had several areas of substandard flashing around vents and chimneys. We had a minor leak in 9 – 14 around one of the chimneys, the first problem in the eleven years since our new roof was installed. Sunvek came out, after our warranty had expired, determined the cause, and made the necessary repair at no charge. They even replaced a couple of broken tiles from a supply I had retained all these years in my storage shed. In addition, a general inspection was performed that made me feel confident things were in order for any future buyer. Now, another contractor evaluates the roof as a follow up to the home inspection, takes liberty to expand on what was needed to satisfy his own pockets and gives me an estimate of $ 750 to complete the work. The guy has no idea that I had the Sunvek inspection done only 7 months earlier. I smelled a rat, and told the guy as much. I also complained to my realty company, who sent the idiot out. I called Sunvek, presented them with the home inspection report, and waited for their evaluation. The owner personally came to the house today. He admitted the vents needed updating, made the repairs, and then double checked all flashings, etc., finding no deficiencies. He said he would write a report to the general inspector and guarantee the roof to my buyer. The charge for this service? A donation to the company coffee fund. I gave him all the cash (less than $ 100) in my wallet, and we were done. This is a remarkable example of customer service. Especially since I represent no future opportunity for business. I hope by posting my experience I can pay it forward with gratitude, and that Sunvek will acquire a customer from someone reading this.

The price was right for a small repair in my roof– basically replacing the underlayment and some broken tile (of which we had spare tile) in an 11 by 29 section. It took three calls and a few emails to try and get scheduled. The guys came out, spoke little english, had a sticky note/​small piece of paper about what they were supposed to fix. Did the ‘fix’, left a mess in the yard and had ‘borrowed’ two tiles off another section of the roof, which they did not put back. The supervisor came out the next day to inspect, said the work was not done correctly, he was nice and not confident in the work. Showed him the mess and he cleaned it up. The guys came back out on a Saturday, starting blowing my yard– had no clue why they were there. Had to get supervisors on phone, they ‘fixed’ roof. Supervisor came back again, said roof was STILL not corrected. He ended up doing the work himself and it took him at least 8 hours to do.
If it had not been for the supervisor (Mark?Matt?) I think we would have been left with a roof that was still not fixed. The guys that were out here had no clue what they were doing. So we called, complained, and got a warranty out of the deal, so it all worked out in the end, but I am not confident that they could send a team out and fix anything without a complete runaround.

Sunvek came out and did a small job for us when we needed a few tiles that had slipped to be caulked and reattached. We were selling our house and needed licensed contractors to do even the smallest jobs to satisfy the home inspection.
Another company refused to do a job this small. Spencer from Sunvek came out and had it taken care of right away. Their words, «No job is too small and we take care of all of our customers no matter the size of the job.»
Great work, great attitude.

When we moved in, we noticed a few cracked tiles on our roof. We called quite a few places but getting someone to come out when they said they would proved challenging. The few that came didn’t seem to have any clue about the type of tile they were being asked to replace.
Sunvek was one of the places we called and they came out promptly. The estimate they provided was fair and they demonstrated a thorough knowledge of how to repair our very delicate roof. The attention to detail when making repairs was outstanding and they took their project management seriously. The repairs were done on schedule and we were happy with the result. We have now worked with them a couple of times and they are just fantastic.
I never thought I’d recommend a roofer but these guys really do a terrific job.

Great experience! I had been looking to re-​roof after hail damage. Being out of state, had a hard time finding a contractor let alone one who was fully licensed and had workman’s comp. The entire project from start to finish was handled with promptness and thoroughness. Their communication was excellent, and the work was above average. Highly recommend!