Sunwest Federal Credit Union

Personally I had a loan with this company it was referred to a law firm and I have tried to settle numerous times and I NEVER receive any call back. As long as this company is willing to use a law firm such as Mark Kirkorsky I would not associate with this company at all. Horrible customer response. They have made a lot of money from my family and my family is pulling their accounts out of here due to how I have been treated.

I received a call to go over my loan that I applied for so I decided to stop at this branch and was rudely yelled at not to stand in this area for whatever reason very rude guy behind the counter he told me to stand there and wait someone will me and it was embarrassing I just walked out I prior to this i was at Chase Bank very very very professional. you guys suck low class

To be upfront I work for a major bank and have most of my accounts with them, but I like to have a secondary bank on the side to not keep all of my eggs in one basket. So when we moved to Arizona 6 years ago I opened a side account with Wells Fargo after6 years of high pressure sales techniques and abusive fees and customer service Saturday was the last straw with a new $ 10 monthly fee. So I’m done!!! I researched banks and credit unions and saw that SunWest credit union was highly rated and had free checking. So today I went in and opened the account. I so wanted a great experience but the man who opened my account was very nervous and from the beginning seemed distrustful of me He went thru pulling credit and chex systems etc and opened up everything and just went over every thing in a very basic way. It was a very cold experience. I hope things improve and this was a one time experience… I’m sure this story will continue…

I’ve been a member for over two years and I have nothing but good things to say about Sun West. Everyone is always very helpful and courteous.
I refinanced my high interest car loan here and was pleasantly surprised at how low the interest rate was.
You can’t beat the no fee checking. The only reason I didn’t give the credit union a five star rating is because of limited phone banker availability overnight that I needed one weekend.
I recommend this credit union to all my friends.

Great experience here! Opened an account a couple of weeks ago. Very good customer service. Everyone greeted us with a smile and we were helped quickly. We went in on a Saturday – all branches are open on Sats 9 – 1, which is very convenient. We opened a few accounts and applied for a loan. A few days later, the account manager called to tell us the loan was approved. Easy.
So many credit unions and banks tell you they have free checking and then put conditions on you getting it free. Here – there are no conditions. It’s just free. Their other fees and rates are comparable and in many cases better than other credit unions in the valley including Arizona Federal and Desert Schools. They have a drive through location at this location. They’ve also recently added e-​banking and online bill pay. They don’t have mobile deposit yet.
We switched from Arizona Federal Credit Union. Two years ago, AZ Federal started charging membership fees which I can only describe as very un-​credit-​union-​like. What’s worse is that they spend $ on ridiculous tchotchkes and promotions. I am not interested in paying more fees so I can have a pencil or a chip clip or a iPhone stand with the bank’s name on it!!! I’m interested in banks lowering my fees, expanding hours, making e-​banking easier, and giving me a decent rate. That is what SunWest is obviously spending their money on.
We were not given any cheap plastic crap for becoming members and they just put our account info in an envelope… not a fancy color folder that requires expensive printing services. I really appreciate that – they aren’t wasting money on things that don’t matter.
Overall, it’s been an excellent experience so far. I highly recommend them.

I like the no fee checking they offer which no other bank in Phoenix offered me. No minimum balance to maintain. I find them very friendly efficient and professional. If they would just add the ability to deposit checks by smart phone pics I would give a 5 star rating.

I’m a huge fan of Sunwest!
This location is definately the most convenient to get to besides the cactus branch. The staff at this location is very friendly and always willing to help you out. If you need a loan ask if you qualify… They will be more than willing to sit you down and talk over some options you may qualify for.
I’m happy Sunwest locations are open Saturdays now! I can see how that’s awesome for those who work a five to nine job. Now if they ALL had drive through windows! (Super convenient!)
If you wanna drop your lousy bank and move your finances to a place you can trust any Sunwest branch will do!

I’ve been with Sunwwest for 4 years now and have been consistently happy with the service they provide. I always recieve friendly customer srevice, timely respnses, and will continue to bank with them.

Stopped into this branch on Thursday, Feb 17^th. I drive past it all the time on the way to work and have long thought it would be convenient to do business at this location. The hours on the door indicated they were open until 5:30 and I arrived right at 5pm. The branch was empty with the exception of a few employees. I was greeted by one of the tellers. I explained my desire to apply for a loan and was directed to a young man named Anthony.
Anthony could barely muster a friendly attitude. He was visibly annoyed to have to deal with me so close to branch closing hours. Immediately realizing his frustration I apologized for coming in so late and explained that I (like most people) have to work until at least 5pm but was able to get away a few minutes early to take care of some business.
One benefit to his eagerness to be done with me is that he flew through the process. I was literally done by 5:18. At which point his attitude improved significantly.
The very next day I received a follow-​up call from the Sunwest Federal Credit Union loan team. They needed some additional information which I was happy to provide. I’m not sure what it is about the folks at this Credit Union but again I got a huge amount of attitude. It was clear she felt bothered to have to deal with me.
Ultimately I decided to take my business elsewhere. There are just too many other banks and credit unions that would appreciate my time and business. I’d recommend that you make a similar decision if good friendly customer service is important to you and your preferred banking experience.