The Counter

Extremely slow service. For heaven’s sake it’s only a burger and fries and it takes an hour to serve?
15 minutes to get the absolutely worst monitor imaginable. (No mint, no simple syrup.) It went back needles to say. Burger’s OK. Nothing special. Positives; Dwayne our server is awesome. Very attentive considering the disarray and confusion that permeates that place

Burgers were amazing shakes are delicious everything is presented very nice
Build your own Burger is the way to go
Had a very bad experience there took over an hour for my food and it was not busy
What take 15 minutes to get a beer that happened three times never received my last beer that I ordered
Ask for to go containers never got them
Maybe it was my server Carlton that was a problem I don’t know terrible experience

The food we got was good, however they did mess up our order in that one of our party of four first got the wrong food then after an hour finally brought it out. Three of us ate, but since we had a concert to go to, we had to tell them to take it away. They offered to give us a meal to go, but we couldn’t take it into the concert event and they offered to comp the meal that didn’t make it out on time, but since we were trying to use a Groupon for four, that wasn’t going to work. They comped the cheapest item on the bill instead of the meal that never made it in time. After expressing this additional error to the manager he agreed to comp the whole bill. The bad part about all of this is there wasn’t that many customers in the place at the time. The positive note was our meal was free and the food we got was good. It was simply a bad night for staff. We will try again some day when we have more time.

How do I begin? It was terrible! The wait was rediculuous and there were only 6 people in restaurant at 8:30 pm. I got ½ lb. bison burger ($ 12.99) and it was the size of a McDonald’s cheeseburger. The wife got a grilled ham and cheese and it tasted like s#!t. The bison burger was over cooked (I ordered medium) and as hard as a hockey puck with no taste. Safe your money, time and avoid this place at all cost.

My husband ordered the Purist burger ½ lb. Well done. He said it was phenomenal. I ordered the veggie club and parmesan fries. The bread on my sandwhich was overbuttered and extremely hard. The parmesan fries were very salty and ice cold. It was not even at half capacity and we waited so long. Nice server. Nice. This place was worth a try. Spur of the moment thing but I will NOT be back.

my two friends and i liked the interior from the outside and signs so we decided to walk in, we were greeted by friendly staffs and the service was great but the food itself wasn’t so satisfying. we ordered three burgers and two sides of sweet potato fries. meats were way overcooked (we weren’t asked how we would like our meats), blue cheese on my burger wasn’t hot, buns were hard so we didn’t eat the buns. and sweet potato fries were not very crispy. none of us finished the dishes because they weren’t tasty. i liked the idea of customizing our own burger though.

Currently sitting at «The Counter» visiting my
Mom from NYC. Ice cream decent, lots of fun options. Dude behind counter was slightly rude. In a rush to leave and acting as if my order was an inconvenience. Just wanted to have a nice ice cream date with my mom before flying home tonight. I understand having a long day, but fake it till you make it at least. Hopefully you have a more pleasant experience than us :)

I’m not one to typically post a bad review but I felt like I should spare others the bad experience. Had been here for lunch prior in the week so thought I would go back for dinner before a show. Although getting the bill at lunch took way too long figured that wasn’t a big deal. For dinner however it was a calamity of service errors. 30 minutes to get drinks, 45 for food. Wrong food items delivered to the table to the point we just quit telling them. 45 minutes for our wives drinks then food came intermittently in waves. Overall some of the worst service ever. Also my burger was ordered medium and brought out well done. To the management… You have a great location and decent food, get your service together before your out of business. Also two couples walked out while we were there that were sat when we were and we overheard even people sitting at the bar complaining about service. Manager did apologize and comp most of our bill, we that is after we actually were billed the correct amounts, as all the happy hour items we ordered were billed in error.

This is the wrong Unilocal for the restaurant, look at the The Counter Custom Built Burgers instead of this

Omg, STAY AWAY. 30 minutes at our table and we were never served. Not even a glass of water. We walk out and call to complain about the bad service and to request a parking refund, as we paid to park for no reason now, but all Odie the manager did was defended our waitress and refused to do anything for us. All I wanted was parking reimbursement. Then when I asked for her bosses name and times of availability, she got very snoty and told me to call tomorrow as managers don’t have set schedules. I can’t imagine you will last another 3 months. I’m sharing on FB, IG, Snapchat, already tweeted it. I’m ok with mistakes, I’m not ok with rude managerial staff. Odie and Corvette need a lot more training.