The Factory

I purchased a groupon in January for laser removal. I called many many times, voicemail was always full and no answer. By March I contacted groupon and was told they would have the business contact me. It is now May, I finally got in touch with them today, via TEXT. Very unprofessional in my opinion. I attempted to call in the middle of texting and they still refused to answer, they were obviously available to text. I was told they had no record of me ever calling or texting in the last 5 months and it must have been a «connection error». I am amazed that they were able to pull phone records and scan the last 5 months in a 10 minute period (obvious lie). They then told me they were also never contacted by groupon and that they contacted their groupon rep and my name was not entered in their system at all. This happened in another 5 minutes, not enough time to call a rep, pull records, and verify (obvious lie #2). Also find it extremely odd that their would be a connection error and a groupon error. That is conveniently a lot of errors. Very, very unprofessional. I did also ask via text if we could speak over the phone rather than texting to do bookings and was told «this is how they do it at the biggest spa back east». I imagine that any business that works through text does not do it as the ONLY means of communication. If you bought a groupon try to get a refund! If somebody runs a business this poorly, they should not be doing any type of medical procedures on your body!

This is seriously the worst case of fraud I have ever encountered. I purchased a laser hair package from them, and the owner has yet to keep an appt with me. She has cancelled 3 in a row. And she doesn’t even call. She texts. This a joke. When I asked for a refund she basically laughed and said good luck with that. Seriously, she should be in jail. I see now I’m not the only unhappy customer. Wish I had read her reviews before I paid. Lesson learned. BEWARE!!!