The Old Spaghetti Factory

I’m being generous with one star! My step daughter was leaving to Texas for Airforce basic training and we had a party of 12. Our reservation was for 5 as she had to be back at her hotel for briefing by 8p.m. The hostess staff was very cold an uninviting in general. We were seated and waited for our server who must have been lost. Bear in mind the place was nearly empty with staff visibly standing around doing nothing. We put in our drink order and appetizer order, no drinks for at least 15 minutes… After 25+ minutes we finally got our cheesy garlic bread and shrimp scampi. Bread was fine, the scampi was a few small shrimp swimming in a bowl or luke warm butter with little to no flavor. Our water glasses were empty for almost an hour then we finally were served our entrees. My husband did not touch his chicken fettuccine and my brother in laws meat balls were dry and needed a sharp knife to cut. I almost forgot to mention our server arrived with the entrees sweating like he had run a marathon, appetite killer for me. Our server never came back to notice the majority of the party hardly touched their food or to ask if we needed anything. I had to go ask the very rude unaccommodating curly brown haired hostess if she could get us some crushed red peppers since I could not find my server. The best part of the meal was the free ice cream at the end which everyone ate because they were still hungry from not eating their food. It is now 740 and my daughter needs to be back at her hotel by 8 o’clock and my server is nowhere to be found so again I go to the hostess desk and stand there while she’s chatting with another employee waiting patiently for her to acknowledge my presence, I say excuse me can you please go find my server we need to get going. All in all very disappointed and we will not be back. Lesson learned always check Unilocal before visiting any restaurant.

Typical for what you’d expect from the Old Spaghetti Factory. Food was fine and the price was comparable to other restaurants in the area. The location and proximity to downtown was what drew us here. We were able to eat and park conveniently while still able to attend our event later that evening.
Server and waitstaff were excellent! They were very attentive to our needs and kept up with us throughout the stay.
Bathrooms were not in the best condition and in my opinion were not clean enough. We arrived at 4:00 in the afternoon before the rush so I’d expect the bathrooms to be in better shape in regards to cleanliness.

It’s ok. The servers and manager like to stand around the tv a lot. Meh. They have Donkey Kong in the waiting area, that’s pretty sweet!

Staff was quiet and not bad, but definitely not the greatest. Food was outstanding and filling /​great price. Décor and ambiance was unique and relaxing. Simple and full menu. Large portions for price.

I love the cheese pasta and meat sauce they have here, I also love the soup, bread and ice cream that come with all the dinners. great place to grab a lunch or dinner!

Food, service, and atmosphere ALL EXCELLENT. Took my twins here for a birthday dinner. They just turned 10. The environment is kid friendly and the scenery entertained my kids throughout the meal. From sitting in a cable car decked out in lights to antique décor throughout, no one is bored. Yesterday there were 2 other birthdays next to our table. I also spied a few first dates (u could just tell.) Spumoni with a lit candle and wait staff sing happy birthday! This was a treat. Again, our waitress was great and working hard! I had the Managers Choice «white clam sauce» & «meat sauce.» It was delicious. Dinner served with salad/​soup, bread and Spumoni. Kids had the «brown buttered spaghetti w/​cheese. «Our bill was less than $ 25. I’m buying gift cards for Christmas. Wait time for a table about 15 minutes. Wait time for drinks 5 – 10 minutes. Dinner served within 15 min. I wish I knew our waitresses name because, she would get a shoutout. I think you have to sign up for the birthday club online if you want to get free b-​day meal for your kids. This may be. One of our new hotspots.

This place is amazing!. The food. It is really on point. The breads are fresh and yummy (gotta use the butters).pastas are the real deal, salad, gelato is a must!
I heard it’s Haunted? Plus they have all the atmosphere coolness you would expect. Super cool décor, classic arcade games and other entertainment (sometimes balloons, artists, and such).
The upholstery is rad and colorful dark woods, there is also a Spagetti Tree (have to see). Among other things.
But honestly the food alone. Will make you moan.

A little rich on the sauce, too much sugar in the sauce. Very friendly server, atmosphere is good. Moderately priced, lots of families eating together.

Tried this place today to answer my pasta crave. I was impressed with their spicy spaghetti Vesuvius. Now, I’m a big fan of spicy foods of different ethnic cuisines, so I didn’t find it close to being spicy but I loved the dish. The sauce was sweet and garlicky but not overbearingly sweet. Entrées came with choice of salad or soup, bread and butter, and desert. Service was great! Waitress was attentive and friendly. They have a full bar so I tried their mojito which was made just right. I highly recommend it to others and I kinda want to go back soon… Like, tomorrow!

Victor my server was great! I ordered the manger’s special with Mizithra cheese and clam sauce. Always good every time. The restaurant was undergoing some renovations at the time but it did not impede in my experience or level of service I was given. It’s a great location and I’d be happy to visit again the next time I’m in Phoenix!

This was our first and last experience at the Old Spaghetti Factory. We walked in yesterday evening and I promptly greeted the two hostesses at the front desk. They were chatting amongst themselves, turned to look at me, and then went back to chatting with each other. My husband, thinking they hadn’t heard me, also greeted them and we were once again met with the same chilly silence. An awkward moment passed where they stared at us and we stared at them before one of the hostesses turned and grabbed three menus and walked us through a nearly empty restaurant — passed all the lovely tables, architectural details, and charming décor — all the way back to the bowels of the restaurant. We were sat at a dingy table on the kitchen’s doorstep. Who doesn’t enjoy being serenaded by clanking dishes, wait staff yelling at each other, and the general cacophony of a kitchen in a nearly empty restaurant? How thoughtful. The waiter, who was far more friendly than the hostesses, was nice enough if not a bit bungling. He stepped on my husband’s foot once and even hit him with the serving tray accidentally. We were off to a great start.
Our food was as miserable as the service. The sourdough bread came with a side of warm margarine, and the minestrone soup was a little too close to canned-​tasting for my liking. My husband had the #3 which came with two meatballs, spaghetti with meat sauce, and an Italian sausage. (He fared the best.) His son had the pope pourri (poo pourri) which is spaghetti with four different, equally sad, canned sauces. I ordered the jumbo crab raviolis which were served unexpectedly lukewarm/​cold and dry with a little warm sauce and oil. There is nothing special about the food — it’s edible, yes, but it’s also lacking anything crave-​able. The food is overpriced for what you get. It’s «competitively priced» with trendy midtown eateries, but lacking all of the flavor, care, and quality that makes the other places so very worth it.
The highlight of the evening came when the waiter brought the check and cough/​laughed enveloping the table in a thick, aromatic blanket of smoke which hung in the air like a moist hug. It was the perfect unappetizing, terrible end to a generally terrible experience.

In my opinion, it took forever to get seated. Seemed like everyone was new because the hostess was busy trying to teach a class to a few other waiters on how to use the registar. After 15min wait we were seated. As we walked back to get seated, the frikkin place was empty. I joked to the hostess that they must be super busy, she replied and said its been slow all day… umm confused face emoji!!! What took so long? Ohh well. we will see how the food and service are… Atleast the beers good.
Wow food came out quicker then we got seated. Had the #1 «the premier» lasagna and chicken marsala. Super good chicken marsala! All in all we had a good time, except for the wait, but server made up for it! Very attentive, probably because the place was practically vacant! But will not come here anymore, we usually go to the Chandler location. Wayyyy better atmosphere!

We were here for The Murder Mystery Show. This review is for the food, not the show. However, if interested, the Murder Mystery hosts were funny, engaging, and well into to murder mystery 80s theme.
We were pleasantly greeted immediately and taken to the venue room.
Food: salad drowning in the house dressing. Spaghetti was ok. Not al dente but not soggy either. Sauce had some tange but was a bit boring and needed more vegetables. The scoop of ice cream was melting as it was served, the spoons served about two minutes later. Service was ok. Not great, not poor. Prices were average. In summary, ok food, ok service.

Stopped in for lunch on a Sunday after running around the Children’s Museum for a few hours. I usually frequent the Fullerton, CA location which is always a 30 minute-1.5 hour wait for dinner so was really excited when they took our party of 2+2 kids in less than 5 minutes.
Our waiter was very attentive and made sure we had everything we needed — especially the kids. Luckily, they were on their best behavior even though they were exhausted. I think the staff was appreciative that they were mostly clean and quiet. We ordered the ravioli, spaghetti with Italian sausage and 2 kid’s macaroni and cheeses. I love that their meals are served «complete» with a salad, bread, and ice cream or spumoni. Even the kids got milk, applesauce, and dessert as well.
The kids loved the train, and the staff encouraged us to explore and ring the bell. We quietly tip-​toed through the car (between other eating patrons) to the front and rang the bell while both were over the moon with excitement.
Tasty lunch with great customer service — thanks OSF Phoenix!

I love this place quite a bit. My friends and I frequent it for special occasions usually. The servers are always super nice and knowledgeable about what is on the menu, which is lovely because one of my friends doesn’t eat pork so he has to ask about certain items. The food itself is very good. They have decent portions and I usually try something I’ve never had before.
Very pretty building that just had a modern cosmetic renovation at the front entrance to put in a ramp. It has easy access to the light rail and bus stops too.

I have been here three times with large parties (I.e., bridal, birthday, business). Those experiences were wonderful. However I always had to eat what was on the prepared menu for that party. I have wanted to try this place alone for some time.
I choose the l late afternoon lunch hour being quiet and empty. My server was Jim and he was wonderfully attentive. He suggested the Mizithra with browned butter. I selected that with lasagne and broccoli. The meal came with bread, salad and spumoni.
The salad was good, average, and the Lasange was ok. The portions were excellent in comparison to other restraunts. The bread was a bit hard. However it is sourdough roll and typically they are. It was hot and had a great taste. The Mizithra was phenomenal. Must try if you stop by. I’m glad he didn’t tell me it was sheep/​goat cheese first or I may not have tried it. This must be their signature dish because I would return for this and the service.
I would have given five stars if the lasagne was as good as it was the the time I came here. Too inconsistent
The best part was the Mizithra, server Jim, and the spumoni. The ambiance is nice too. Very calming.
In my opinion, the Old Spaghetti Factory is much better as a large party or catering type establishment.
I will definitely return

Italian food is one of my favorites, I’m always excited to try different pasta’s and «authentic» Italian cooking. I had been wanting to try this place but never really felt the need to go out of my way to make it happen. Needless to say I was invited for a group dinner and graciously obliged.
Presentation C: They are renovating right now, there were no signs coming into the parking lot indicating the entrance. We (of course) attempted to enter through the main entrance, only to be stop by a small piece of paper that said the entrance was the other end of the building. Ugh. Who likes to walk on gravel in 4″ heels?
The overall feel of the restaurant is very warm, the furniture and décor is all antique, resembles broken down shipping crates, antique lighting, but still very well lit. Our group sat in a group dinning area behind the hostess stand so we got to see everyone that walked in, which was a little distracting. People were standing by our entrance waiting for their table, poor design.
Staff D+:
Hostess did not greet upon walking into the restuarant, after arriving to her stand we saw our group seated directly behind her and we sat ourselves.
Our group had been seated for 15 minutes prior to our arrival, granted we were still waiting for others, 15 minutes in and no one at the table had drinks. Really? The waiter wasn’t very friendly, his service was very poor. He would disappear for 10 – 15 between each action. Drink order… 15 minutes till drink delivery. Drinks are delivered he disappeared again for another 10 – 15 minutes. He finally returns to take our food order food takes 20 minutes… we eat. We’re done. He doesn’t check on us at all during the process… 10 minutes after we are done eating he returns to take our ice cream order… I think you get the point. I’m sure you’re probably asking yourself,… were they busy? No. At least it didn’t look busy to me.
Food C-​: This part will be short and sweet. The food is mediocre at best, I can make it at home. I got the Chicken Parmigiana with Fettuccine Alfredo. The portion of food in comparison to the price, is small. It is not a lot of food at all. The taste was very bland for Italian I found myself adding salt.
Best thing about the restaurant is the building and décor, i’m curious about the renovations. The staff needs to be more friendly and welcoming and they need to deliver a better experience for the customer. The food portions need to be increased by 20%. I’ve never eaten Italian food and not had to have a to go box. Especially for the price we paid.
I would only return if I was invited and accompanied by a group and everyone else wanted it.

Umpteen times checked in here, that means its good :)
It’s a very good value for the money (about $ 30 for 2 people). You get fresh baked bread, salad or soup, entrée, drink and spumoni. For me, i get salad with gf dressing, gf pasta, i have to skip all the other stuff but its fine by me, that is alot of food.
I set up to get text messages for deal, they normally run one on Wednesday and Sundays. Buy one get one free. You really can’t beat that.
We recommend Old Spaghetti Factory.

This is my first time eating at this restaurant. I would not have suspected it to be a chain. This place has a good vibe and is decorated nicely inside. There is even a trolley in the middle where you can be seated at a table to eat.
The food was amazing. I usually can’t finish a full meal in one sitting but it was so good I somehow found room to eat every last bite as well as share a dessert. I got the baked chicken which had good seasoning, but was a little dry. The dish came with a side of pasta and I got the spaghetti with mizithra cheese and browned butter. It was amazing! The dinner comes with free ice cream or sorbet but I opted to pay extra to get the mud pie. I have no regrets in doing that! The dessert was delicious.
The waitress was very attentive and sweet. We did wait a little longer than usual to order drinks but once she got to our table the service wasn’t slow. Her sweet personality made up for the initial wait.

I wrote a review on the Chandler location and gave them five stars. I love this Phoenix location even more! I like the vibe in this restaurant. There is so much character to the building and as you walk around you see that it’s huge!
Our server was a sweetheart and kept replacing our bread and butter. I ordered my Mizithra with the bacon on the side. If you have ever thought this dish was overwhelming, try it with the bacon on the side so you can control how strong you want the flavor to be.
I ordered an Italian soda and they brought me a Spaghetti Factory glass souvenir! It might just be a seasonal thing so I’d ask first in case they don’t always do this.
Great food and great prices as always!