US Post Office

Absolutely the WORST post office ever. Time and time again I try and give them the «benefit of doubt» however they consistently FAIL. There is usually one clerk with lines out the doors. They have lost multiple of our packages. They have consistently had communication issues with their delivery men causing me to wait in their ridiculous lines (40+ minutes) to then have to come BACK. Finally, the workers are rarely pleasant. The older fellow is literally the only clerk who was nice to talk to.
I wish I could change post offices.

Unilocal simply does not have a rating low enough to adequately convey the amount of contempt I harbor for this location. One star is the minimum, so that’s what they get.
To start off, there’s the ubiquitous Post Office line that everyone is accustomed to. No big deal; you see that everywhere. But, there was this one employee (manager?) that was just standing behind the counter, scowling at everyone (we’ll refer to her as «Scowly», even though her name sounds like «Douchey» from what I could overhear). When someone would ask her if she was able to help, she would rudely inform them that «I’m not helping anyone!». No kidding, lady, you’re seriously not. The other employees who were actually helping customers seemed to cower from her, and would actually speak in hushed tones as if they were in fear of Scowly. She’s like the Benito Mussolini of the Postal Service sector.
One customer’s cell phone rang, and when the customer answered it (reasonably quietly), Scowly started _​yelling_​at the customer that she needed to get off of the phone or leave. When the customer looked at her like «WTF?», Scowly yelled to the customer that it interfered with the scales. That bizarre statement is almost certainly impossible to be true, setting aside the rude manner in which that verbal tripe was delivered. This employee not only has no idea what customer service even is, she is outwardly hostile and I’m rather certain that she has cat piss coursing through her veins.
Another fun fact about the route that is serviced by this facility: In the year since I have lived at this address, they have mis-​delivered 3 packages; 2 having been put in varying neighbors’ parcel boxes, and the other having erroneously delivered to an apartment complex a half a mile away. Convenient is getting to know my neighbors by delivering their packages to them, and asking them to walk to the gang-​box so I can get mine.
The environment in this facility is beyond abysmal. I could not get out of there fast enough. I feel for the 2 employees that were actually helping people out. This facility is a strong argument for the abolition of the United States Postal Service.

Horrible supervisor (Loretta) called names and didn’t solve any problems. Horrible attitude and completely inappropriate.

Horrible experience when picking up a package delivered to an old address! Totally my fault on failing to update my shipping address from an online site I rarely use. However, when I checked the status and stated undelivered I quickly realized my mistake. I called USPS and then was connected to the post office. They were super understanding on the phone and stated that this happened all the time. They said they could hold my package and I was to pick it up.
Well, I did just that two days later. There was a bit of a wait but that did not bother me as I showed up 45 mins before closing. However, once it was my turn up the elder (native/​Vietnamese) female was nothing but RUDE. I provided my ID explained why I did not have a slip and that I was told my package was on hold. She questioned me so many times on why I was using someone eles’ address, saying I was doing something ILLEGAL, and that I could not be doing this. I was nothing but polite trying to hold my tongue. I reiterated the fact that I mistakenly did not update my address with an online order and already spoke with someone about it being okay for me to pick up my package.
In a very quiet post office with a long line waiting, she loudly kept saying I could not use someone else’s address, asking why I don’t have an address, that I was doing something illegal as if trying to embarrass me. It is not okay for an employee to ask and state the same false accusations over and over when I told her what happened multiple times.
After finally locating my package and trying to threaten me by telling her supervisor that I was unable to do this again, I left by saying hank you and that is fine as I was not doing anything wrong and once more it was a mistake and I was NOT doing anything ILLEGAL.
10 minutes after leaving I called the P.O. and spoke with her manager, as this was the first time I had ever been treated in such a way, I felt so uneasy and compelled to bring this to their attention. The supervisor was apologetic and said she did not know why the employee was behaving this way towards me since my situation is a common issue. I mentioned that I would hate to tell her the reason I believed it was in regards to. The supervisor said that she will brig it up to the employee, which I really hope happened. She should not be allowed to have contact with customers if this is any indication of how anyone else is/​can be treated.

Beyond rude!
Omg I just came to pick up my bfs stuff and this black fucking lady with a cheap ass BLONDE weave, GREEN contacts and McDonald fucking eyebrows just yelled at me and made me fucking cry.
She yelled at me that 1)-the package was to him 2)-we weren’t legally married 3)-I didn’t have his last name and 4)-that I had no business trying to pick something that didn’t belong to me. She yelled at me with the place full of customers. As I was walking away she yelled «those are the rules!!» I said back «I understand there’s rules but there’s no need for your attitude»
I don’t write complaints but I’m going to send this to customer service. I came back in and asked for her name and she said some weird name that sounded like «Daisy» but who the fuck knows.
Oh and she’s also the supervisor. As I was walking out the door she said «if that’s a complaint I don’t care» and I said «yes it actually will be a complaint».
What a shitty fucking POS lady she is.
I can’t believe I cried. She said all that in front of everyone! I’m so upset. Ugh
I’m sorry about the language. This happened at the #Awhatukee location on 51^st St 11÷07÷15 around 12:45ish (15mins before closing, still doesn’t excuse her rudeness!)
Mind u, I’ve picked up packages before ever for my roommate!!! #usps @usps #USPostalService @USPostalService

I wish I was able to rate it 0 stars! WORST CUSTOMER SERVICE EVER! They all deserve to be in the unemployment line. Then their attitudes would fit right in. Never returning.

My vacation hold was ended last week and my hold mail was supposed to be delivered right after. I have never seen my mails as of today so I called the post office. The lady told me the mail would be delivered today. I asked for the reason why my mail was hold for extra week. She said «the regular mail man was not available. I don’t know.’ I directly interacted with this post office two times. The first time was to replace my mail box key which took forever. I found that the new key was sitting in my mail box which I could not open. Very frustrated.

First of all, I arrived early and waited so I could get serviced in a timely manner. They are supposed to open at 830, but the workers streamed in nonchalantly at 840. I was already late for work, because I knew that I couldn’t come in on my lunch break. The woman who services me was an older Hispanic woman with long hair. She didn’t smile once. Something was taken from my mailbox and I’m assuming it was by my mail carrier. It didn’t have an address because it was dropped off by a friend. I didn’t think that it would be taken! She told me that they process millions of pieces of mail everyday… which I obviously get. But if the PO isn’t getting any government funding, maybe they should work a little bit harder so people would be happier and use their service more. This woman talked to me like I was an idiot, and she’s lucky that I hadn’t had coffee yet! I wanted to rip her a new one. Customer service is customer service! We all have jobs that we work hard at. You aren’t special! I’m really unhappy with this experience. I wish that I could give 0 stars!

Horrible. I had a package that showed delivered on ¹⁄₃₁. Usually my carrier takes any packages that do not fit in my mailbox to my office and I pick them up. I got a notification from the company that my package was delivered but no one at my office had it and it was not in my mailbox. I called USPS customer service and was given a case number. Later that afternoon my postal carrier called me and stated she was off that day but would look into it. Fine, after a few days I did not hear anything I called customer service again only to find out their supervisor closed the case, simply as «Carrier will call customer» there was no resolution. I had them reopen the case.
Fast forward a week later my package shows up in my mailbox and I get a nasty voicemail from Dicey or whatever the supervisor names is there that «I need to check with the leasing office they have it and misplaced it» Um no they didn’t. I have a number given to me by customer service and I am making a formal complaint against this location specifically the supervisor. This is not the first time she has spoke to me in a condescending way, I let it slide the other times but she is down right rude.

Dear God! This is the worst… I repeat… the worst postal workers ever! Everyone seems to have a package shoved way up there. This weird looking lady with red curly hair is the devil. Beware. She will cuss at you and in front of children. Tried complaining, but her boss is just as bad. I guess they train them that way. What can you do right? Government workers… geez! This is why I will be using any other other way of sending a package instead of these unfriendly people.

Perpetually understaffed and slow. It took 40 min of waiting in line with only 4 people ahead of me because only one person was manning the front.

The one lady that seems to be the only one up front there ever is very rude and unfriendly. She makes you feel stupid for asking questions and always seems put out

This is precisely why people do not like government workers. I went in to simply mail a package and buy a book of stamps. It was approx 1:01p and one of the employees informed me that they were closed. I asked what time did they close she stated at 1p. So I looked at my cell and it’s 1:01pm. She proceeded to say that I can use the machine to purchase and mail my package if I had a card. So, as I’m using this machine I am clearly having problems. She was still standing next to me but having leisure conversation with another customer. I asked for assistance politely and was still there holding up what is now four people in line. Once everything printed out I noticed the trap door she said to put my package in was not opening. So another customer came by to assist me, meanwhile the lady, employee, went in and closed the door. So I knocked on the door to get her attention attention and let her know the trap door for packages was not opening and her and her rude coworkers looked, shook their heads, and proceeded to turn off the lights. As if I couldn’t see them.
No one came to assist where they clearly could have. The people here are rude and give a bad name to postal workers everywhere!

This place is awful. Including the delivery folk. Consistently lose mail or don’t deliver it, customer service SUCKS (especially the «supervisor»…who will treat you like absolute garbage when you ask why your mail hasn’t been delivered for days). Funny how when I order something from Amazon, it always shows up on time thru UPS, but half the time disappears through USPS. Then you can wait in line for hours at the branch so they can tell you they have no idea.
I wish we had another choice here. No wonder the postal service is losing money with service like we get here.

I really hate this post office. There is almost never more than two people working the counter, they’re slow as molasses, and there is always a long line. I’ve lost track of the number of times I walked in and walked right back out because even with only 6 or 7 people in line I knew it would take FOREVER and a day. Avoid, avoid, avoid

Take in consideration that All USPS offices are slow cause they handle ALL kinds of transactions that only a Federal employee can understand. The only exception is the people behind the counter.
My experience with Lorraine (sp) was a fast, friendly and no stress experience. Lost my passport and she walked me thru all the federal maze in a efficient and friendly manner. If you need a passport, do your homework first and bring all the docs they need. If you do that, this is the place to get one!

It’s the post office… what can I say? Although, Michelle is awesome and friendly!.

Good lord.
If you want to feel like an idiot just for just trying to figure out which packaging is best to use, come here. A pretentious lady who dresses like she’s reliving the 80’s will make you realize just how important customer service really is.

Absolutely disgusted. I have never been treated so horrible by any customer representative– let alone a SUPERVISOR! I was called about a USPS mix up, and then hung up on because I «did not let her finish”(supervisor) when I was actually agreeing with her point of view? Guess it did not matter that she cut me off four times when I was talking. thats besides the point. The phone call went absolutely no where– I am still not sure why she called? I love Phil who delivers my mail and would never want to talk badly about him but the supervisor (who did not tell me her name) proved herself to be rude and incompetent. Hopefully someone will step in and make some changes in this place.

What do you expect? It’s a post office…
This location has been around a long time, first one in Ahwatukee. It looks like it’s been around a while and the parking lot isn’t the most convenient. The staff is hit or miss on friendliness; sometimes you’ll get someone in a good mood, sometimes not. This location is close to home and the one I use most often. I like to get fun stamps to send
postcards!
Again, it’s a post office, enough said.