US Post Office

Consumer beware! I hate that I can’t choose my post office location. The employees here so not know what they’re talking about half the time or are just grossly misinformed. There is no communication between staff. They all seem to give you different info. I needed a new key when mine broke and it’s been almost 2 weeks and I still don’t have the keys to my box despite the new lock having been put on. I called and was met with a very unfriendly employee who told me that the keys were supposedly delivered 5 days ago. Yet when I went into the office yesterday they said they would be delivered by the end if the day. They were not. That was when I spoke with Tricia. She took my number and told me she would call back and when 5 hours went by with no word I called again to have Tricia be annoyed I was calling again and told me that the post man had not been back yet. Had she told me when I first called that she was waiting on his arrival I would not have called back! Very poor customer service!!!

I call and ask a simple question. Do you have legal flat rate envelopes behind the counter, because there aren’t any in the lobby? The answer I receive is «we don’t have cardboard, we have ones like paper». So I ask if they’re flat rate. Answer: «I’m not sure; I don’t work in the front.» **Dead silence.** Any normal business would ask me to hang on while they checked it out, but the postal employees don’t care in the least because they don’t lose their jobs like people employed in the private sector. Who cares if they make a profit? They extort money from taxpayers by raising rates whenever they need it. Any business that is run like the bloated government doesn’t last very long. Worthless people…

This is the closest post office to me, therefore it is the most convenient.
I mostly come in to drop off parcels or mail for my shop and never had issues with the drop box. I’ve shipped out a few items from here as well and found– like most other post offices there can be quite a line once one forms. However, the service I’ve received here has always been kind and quick– once at the register that is.
The office itself is small and slightly drab, but I’m assuming most people don’t buy their shipping supplies or greeting cards from here.
There is a self-​service machine and ²⁄₃ of the office are rented out PO boxes. The office takes cash and credit card.

The phone is busy constantly and you cannot reach the place. I have a PO Box here, why was my package not placed in one of the delivery boxes? I cant come until after 5 when they are closed. What are the boxes for if you are not going to put my package in them? I don’t suppose the government reads this stuff or cares to know how the postal service is doing. These employees make buccu bucks! From the other reviews on rudeness, apparently they do not appreciate making a very good wage!

Always gotten my mail in a timely manner when I go into the office lines move quickly and staff is always helpful.

Talk about fitting the stereo type. I’m not even sure what a review will go or bad. These employee clearly hate their job. I have had to go pick up mail and they act as if they aren’t their to get you your mail. Even the guy who delivers our mail is a d*ck. I don’t really have a choice on who delivers my mail but when usps keeps saying they are losing money and have to let employees go, I have very little
Sympathy because every time I have to deal with them they are jerks.

I use the kiosk self service machine at this location. I have come 4 separate times within the past month and the machine has been broken EVERY SINGLE TIME! Get the damn thing fixed! I hate this place. I would rather drive to the Greenway location. Much cleaner and better service.

I stop here occasionally for convenience, but I don’t care for this one. It looks and feels old. It’s on the northwest corner and always seems hard to get in and out of.

Says they have 24hr automated postal service. Perhaps they do, but you would have to make it past the locked doors after hours to find out. Staff is typical USPS… rude, don’t care attitude and doing as little as possible to be helpful. I bet they wonder why the USPS loses an approximated $ 25 MILLION dollars a day. I hope the USPS goes BANKRUPT and every single one of them lose their job.

This is probably one of the slowest and crowded post offices in our state. I still go here though to contribute to helping support the postal system. At least my mail is timely to my home from here. They do have a great drive up system but traffic is pretty busy at this corner.

Workers are always in terrible mood. They are rude and negative. I prefer to go to 19 801 N 59^th Ave, Glendale, AZ.

If I could give zero stars, I would. I have never dealt with such a miserable, mean old woman. I went in today to mail something in a Priority Mail box, and I had printed out a prepaid shipping label like I have many times before. When the horrible B-​word called me to her table, I asked for a plastic sleeve to slip my shipping label in (again, like I have so many times before). She told no, that I just had to tape it on the box. I then asked about the label being damaged and expressed my worry and she told me that it, «wasn’t her problem.» Excellent! She was an overweight woman with short, ratty grey hair and glasses. Avoid her at all costs! She was so rude and has absolutely no concept of good customer service. Why would USPS hire her? I don’t get it. I will ship with fedex from now on, they are much better!

I came. I tried to use the Automated Postage Center. It failed. The line was 20 deep. I left. I’ll head back to Rose Garden next time.

This is the Post Office closest to my home. It is convenient to just drop something off at but it is WAY too busy to try and send something from package wise… I wouldn’t want to stand in this line! Seems everyone working here and going here is rude as well. Hmmmmm. Well, it works for quickly dropping stuff at.

This PO is convenient for me and has the godsend of an Automated Postal Center, where you can breeze in, buy stamps or set up to send a package, and breeze out. However, the special hopper where you are supposed to put those packages is frequently full, which means it can not be opened. Have stood there and rung the bell and banged on the door and tried to tell the counter workers, but NEVER get a response. Why make it so easy for us to send stuff and then we can’t physically send it? Ugh. Answer the dang bell, it’s called service.
Another time on a Sat morning, the APC was on the fritz, so I had to wait in line, as did everybody else who wanted to use the APC. When it was my turn, I told the worker that the APC was down. She had no idea and said, «Oh, that’s why it’s so busy in here.» So I was the first person to tell them about the technical issue?
UGH again. I try to support the PO; I don’t want to lose this service in the U.S.; but OMG they need to meet us halfway! just a little customer service, please!

This post office is OLD as dirt!