Vapor Vortex

Very friendly staff, clean store and did not try to aggressively upsell or belittle my preferences.

I really like going here. They have a ton of flavors and they are always down to help you with either buying or fixing your vape. Its kind of a weird spot in town, but they make up for it in customer service!

Ben is your man when it comes to anything «vape». I’ve been going to this location for a couple year and have personally watched the staff provide excellent customer service everyone who enters the store.

I thought that the juice selection was very good and the clerk was pleasant and knowledgeable,
BUT…
They need to get rid of the pens at their tasting bar, the only reason I bought juice yesterday is because I was familiar with that juice, otherwise I would have left

First visit to Vapor Vortex and sure will not be my last! Excellent (and I mean truly excellent) customer service and a great little juice sampling bar. Very patient and knowledgable about their stock which I am grateful for. They (and only Vape Vortex in the valley I think) carry my new favorite JVape liquid Ridin Nerdy as well as the delicious Jtobacco. It’s a blend of maple and tobacco that has me anxious for my new «morning blend»! Stop in if you love your vaping. You will not be sorry!

Great place. They always introduce themselves with a name and a handshake. I quit smoking about a year ago because of vaping. If you’re curious about eCigs, stop by here. They’ll answer any question you have to get started. And the prices are great. You can get a starter kit for under $ 50 or $ 60. Totally recommend this place.

All their liquids destroy your coils. It’s crazy. I popped 5 coils from this stores liquids.

This vape shop is the worst vapor shop I’ve ever been to in AZ they have the worst selection I’ve ever seen maybe for a beginner vapor it will be good and also I just purchased a Rda that had a. Defect and I’ve been vapeing for over two years and I’m not no novice and I went to return it or exchange it and the guy who works there his name is Ben. Insisted that it was my fault that it had a defect that I messed up the contact but what he didn’t understandwas that the center post completely came off after a build and the rda kept jumping volts and I could not smoke it right and I was getting burnt and dry throat hits so I tightened the contact insisted it was my fault so he began to tighten it and he messed up the contact and blamed it on me and would not return it for the restocking fee even though they sold me a rda with a defect so please if you’re going to buy something from there make sure that it works because they will not exchange it or return it they do not know any of their products or anything about vapeing because they are a beginner shop that has began our products and also the same stuff from the day they open Will never return to that shop so please there is so many great shops that has so many E juice selections and products DO not go there please take my advice I’ve been vapeing for a very long time and have very high-​end products do not go there they are very unkind after you decide to return something or something does not work …

Their JVape Cinnaroll is one of the best all day vapes around. Really. I’ve gone back for a second bottle within a week because even though the first was still half full, this is one I don’t want to run out of. Ever
I’ll keep going back for Cinnaroll. It’s that good. It’s definitely one I don’t want to run out of.

Great selection of juice. Little in the pricey side. But no customer service what so ever. I was the only one in the shop and the guy took 4 – 5 minutes to quit talking to another co worker to help me.

Great selection, friendly and knowledgeable staff. One of the most reliable Vape stores in the valley with multiple locations!

Nice spot. Not a huge selection of mods or tanks but they do offer a ton of juices by different manufacturers. I picked up a few bottles of JVapes after I sampled them at the juice bar.
@ Piana. Seriously? They have a friggin juice bar with over 100 flavor for you to sample. If you’re to lazy to take the time out and sample them don’t bitch and complain about what you purchased. Personally, I’ve bought juices from many of the high end distributors around and SOME of them aren’t my cup of tea.
That’s the benefit of having a brick&mortar shop with a big selection. Take 15 minutes out of your day and buy something you know you’re going to like. If you’re not willing to do that is it really fair to go online and slam em?
As far as the tanks go, couldn’t tell ya, didn’t buy one or look at any aside from a quick glance. I know I wouldn’t listen to what a competitor has to say about a competing business and take it as fact. Maybe they are more expensive, maybe it’s not the same tank. This industry is flooded with clones and replicas. So it may look the same and have the same logo but it’s not going to be the same product. Sucks, but that’s how it is in this industry. I can tell you I purchased a Kraken for $ 150 and broke the god damn glass because I wasn’t careful with it. I didn’t try and return it to VapeCentral as it was my mistake. As far as flooding/​leaking go, it’s what happens when you don’t know how to maintain or set your gear up. Some designs/​style tanks such as genesis will leak unless they’re kept upright even if it’s brand new. Did you put to much liquid in it and flood it? Is your coil installed properly? There is a laundry list of things YOU could do wrong that would effect how the tank works.
I typically dont defend businesses in reviews but in this case i think it’s justified. If you do t know what you’re doing or talking about it’s not fair to shred the place and claim they’re ripping off the public. Vape shops are popping up like weeds throughout the valley I consider myself pretty knowledgable and I’d give this place my endorsement. Not the best shop around but certainly a solid place and worth a look.
The young lady that was working there was very friendly. I’m slow when sampling my juices and she was chill. Offered assistance if I needed any but didn’t rush or try and up sell, she only offered suggestions and made a few recommendations. I like that.
I didn’t get her name but remember she had a Nemesis!
Nice shop. I’d recommend and would return.
I’d also suggest to anyone that’s starting to Vape to check out the ECF forum. It’ll save you a lot of cash in the long run.

I was referred to this store when I stopped by the liquor store by The Vig to see if they had juice for my vape pen. There were a couple of people in the store already so I had to wait what seemed like a long time but that could have been my impatience from being hungover. Ben helped me pick a flavor and knew exactly what ingredients were in each product and educated me on what to get. The guys who work here are so cool they spend time with each customer and make sure they’re taken care of instead of trying to get as many people in and out of the door as possible. Now I haven’t been to any other shops so I don’t know what competitors prices are like but based on customer service alone I would definitely come back.

They have a very limited selection, bad customer service and way over priced! The first tank they sold me was broken and would not exchange it even though it was hours after I purchased it and the second tank leaked. I will never go there again!

I went there and bought an iclear 30b, and the employee raved about it. I’ve had nothing but problems with it and was not warned about quick drawing causing the chamber to flood. The day after I bought it I called in and the manager said he would give me 10% off a new tank. Why should I have to buy a new one when No one there was knowledgeable about the problems of the iclear in the first place? My recommendation is to buy everything online from now on!

The folks here are great. Since my transfer from disgusting smoker to guy who vapes I’ve made this my go-​to spot.
I’m not an expert on the subject by any means but these guys really take the time to help and be sure that you are getting what you want. They also have tons of great flavors that they let you try before you buy.
Really cool part to me is if you spend a tad more money you are getting «juice» made in Prescott, not that «who knows what is in it» crap from China.
Note that they don’t have refills for «Blu’s» or other cigarette type vaping devices. Just the refillable kind.

The only nice thing to say about the folks here is that they are nice, and they are. Now the negatives: they don’t know what they’re talking about; they overprice goods; their juices are some of the worst I’ve seen that aren’t sold at gas stations; and they don’t even charge the prices they quote.
I was in Phoenix for a short term trip and wanted to upgrade my tank. Not being too knowledgeable about new tanks I was shown one that was supposed to be better than what I had. I’ll spare the product details. I was initially told the tank was $ 30, so I thought what the heck and got it. Except when it came time to charge me the price was actually $ 39.99, and that is what it said in the system. Well, if it said that in the system, why don’t you quote me the right price? And to add insult to injury, I went to a competing vape store in Phoenix and saw the same model for only $ 15. When I told them about the ridiculous prices at Vapor Vortex, they said that’s a frequent occurence there. I felt totally suckered.
I also bought a few juices since I like to support vape businesses and try new things. Well they were horrid, and I don’t even believe the nicotine level was accurate (I buy 6mg, which is low, but this one was almost nonexistent in nicotine content, not to mention it tasted horrible).
If you ask for help with your new device, be prepared to be given the «I don’t know how to do that» answer. Well, I went to a competing store — I won’t say which, BUTT, it’s OUT south a few miles. I was quickly helped, with accurate prices, and given in-​depth information on how to maintain my e-​cig. The other store gave horrible advice as they are not real vapers, just salesmen and pretty faces.
I’ll take quality and a company that actually cares about vaping than another one just trying to make a buck.

Just stopped in there today, seems like a good spot, it was pretty busy (chaos!). They have a great taste test bar, and the lady that helped me (sorry, I didn’t get your name) was super nice.
I walked out with a bottle of Bangberry Mist and my oh my, isn’t it yummy. $ 15 for a 20ml bottle of jVapes.
I’ll be back.

These dudes are cool. Super nice. They don’t try to upsell you and the prices are good. I don’t think people know how rare it is to find an e cig place that will let you sample the juice like they do PLUS they are incredibly sanitary about it. They don’t carry a ton of stuff, but they don’t need to, they just carry what works. Thats awesome!
Now that they are selling US made, local juices I will be doing all of my shappoing there from now on.

while my not-​quite-​a-​pack-​a-​day smoking sister was in town, she mentioned she was interested in looking at e-​cigarettes to perhaps curtail some of her regular smoking. we did some research and talked to people and found that the Joyetech was the brand that most interested her. The local distributor is here at Vapor Vortex.
We stopped by on a rainy Friday afternoon and were warmly greeted by the two owners (and two regular customers). They explained in detail each model of ecig they had, the benefits, the drawbacks and let my sister try out the different models. Once she determined which model she wanted, they talked to her about accessories and flavors. They have 80 flavors there (in 3 strengths) and always are creating more. At no time was there ever any upsell or pushiness. She’s had it now for 5 days and she’s only had one cigarette a day. It may not completely stop her smoking, but it’s cut way back and she gets the same sensations. She looks forward to be able to order from them online once she is back home.