Walgreens

Worse pharmacy ever!!! Rude!!! When they say an hour wait which usually means 2 hours! Going back to CVS

This has to be the worst Walgreens I’ve ever had to do business with. The staff and management are so unprofessional. I’ve overheard very unprofessional conversations by staff and the manager acts more like a high school friend with these girls than a professional mentor. They need a new manager and staff. Such a shame this store is so unprofessional.

I was pleasantly surprised today when filling new prescriptions at Walgreens. I have been a customer for years. In the past, actively avoiding filling scripts here because of historically slow, stressful, and overall frustrating experiences. Today was different.
First I called to find out if the prescriptions that had been faxed were available. A pleasant associate informed me they were available and the pharmacy was open till 10 o’clock. I had an additional script to fill and she said the wait time would be around 15 to 20 minutes. I arrived around 6.30 pm, likely a peak time. At the pharmacy I was greeted immediately and there was no wait! The tech reviewed the new Rx & updated some information, and gave a 20 minute promise time.
There are several clean fairly comfortable chairs in a waiting area. Most people I imagine, browse the store or maybe dash to Dairy Queen while waiting. My order was ready quickly, definitely under the 20 minutes. The tech knew I was waiting and called me as soon as my Rx was available.
The customer service today was pleasant, attentive, knowledgeable, helpful, prompt, professional, and efficient. WOW! What a turnaround. Thank you to all the staff for providing a hassle-​free, efficient, enjoyable experience. I won’t dread filling my scripts here anymore and anticipate further improvements.
Waiting inside seems a lot nicer than waiting in the car. Historically I have truged the gauntlet of the drive-​through lane three cars deep in two lanes. That just isn’t fun. Waiting in your car if you’re super sick or injured or have 4 kids and a puppy is SMART, but waiting in a cool clean and comfortable store is an efficient way to avoid the line!
We all know filling prescriptions can be a hassle and a blow to the budget when you have to you have to pay expensive copays and out of pocket cost for medications. For many years, even with insurance I went without medication because it was so expensive. For some reason it seems like out of pocket cost for my medications are shockingly high at Walgreens.
There are many tools you can use to shop around such as an app I use to compare prices. Arizona offers the Copper State Prescription Discount Card to any citizen of the State. It is accepted by select pharmacies. Sign up through the Office of the Governor for the legit card. Unfortunately, I do not think Walgreens accepts this state sponsored program. you can compare prices. I’ve had to pay out of pocket here in the cost has been outrageous!
tl;dr — Pharmacy has stepped up their game and the wait is not torture. Clean store and pleasant associates.
Pro tip: avoid peak hours like right after work. If conditions permit, it is a more pleasant experience to walk into the pharmacy vs waiting in the drive thru.

Horrible!!! If you can go to a different pharmacy, do it! Took 3 weeks for to get me my medication! 3 weeks! They always say the didn’t get a shipment, doctor didn’t do it right, etc. I think they put their worst pharmacists at this location!!!
I even had the pharmacist say for one prescription that it’s a waste of their money to order my medication since I was getting a small quantity of what I needed, but if I call the doctor and request a higher dose than she will order it for me. Because if not Walgreens will have too much of a supply and will lose money. What?!! Well, they lost money. There is another pharmacy right across the street!!!

I just wanted to say that the pharmacy staff, need more help but there always helpful whenever I come in.

Target called and transferred prescription from Walgreens. When they tried to process for insurance, they couldn’t because Walgreens had already charged insurance for a prescription that was never picked up. THIS IS INSURANCE FRAUD. I called Walgreens corporate to file an official complaint and they «promised» they were going to take it to upper management and that someone would call me (they never did.)
Target did an amazing job calling my insurance company, and Walgreens to sort the whole mess out. I got my prescriptions, but WOW what a freaking hassle!

Have to agree with the recent reviews. Pharmacy is so slow. I’m in the line right now and someone just left as they cannot wait any more.
The most ridiculous experience I have have here is that while you are in the line, cars appear through the window and they take precedence.
The one time came from the doctor with contagious flu I tried to use the drive up window and the woman told me I HAVE to come inside to get the RX.
She said she knew I needed the RX urgently but I had to come in.
Some of the issues I know seem to span from people’s insurances not paying for Medicine so they have a long conversation about it thinking the pharmacy rep or clerk can do anything about it.
Back again Aug 2015. We had 3 prescriptions called in here to the pharmacy voice mail that us never checked. My Dr called in a prescription after surgery. Not there 1 hour later. Had to get the oncall Dr to call in another prescription at 445pm. Called at 6pm no prescriptions for me.
Called the on call service Dr (2^nd one) they called it in. Came down 20 min later. Nothing. Asked them to check the voicemail.
They have 3 prescriptions for me… oh but there are other people waiting ahead of me so it will be 20 mins. This place is dead.
I need to remind myself Albertsons, CVS and frys are just down the street people.

This is the slowest pharmacy ever! I don’t think I’ve ever had a wait less than 5 min. I try and send my prescriptions to a different pharmacy, but my doctor’s office always sends them here since its close to home. I’ve driven away more than once after I got tired of waiting. I should probably add that 95% of the time, the store isn’t very busy; there might be one other car in line and no one at the counter inside.

This is the slowest pharmacy ever. And untrained techs. They do not know what they are doing.

I was contacted by someone in Walgreens Corporate office who supplied me the name and Phone number of their web photo specilist. Jacob was wondetful and vety, very helpful. Thank you Walgreens. Although it shoudn’t have been so difficukt for me to get help with your photo web area, I am glad you responded to my need for help

Other than a couple of the pharmacist who really try and care– the service here is awful.
You can wait up to 20 minutes to pick up a perscription even if you the only one in line.
They have lost my perscriptions countless times and show a general lack of concern.
why management does not staff them correctly is beyond me. The growth in the area has been a major boom for all. Walgrens is one of the most expensive pharmacys in the valley– at least they could provide decent customer service.
To the few techs that are good-​and pleasant and try my hat is off to you

The pharmacy is soooo slow! Please hire more techs!

open late? check. close to home? check. beer? check. in and out in 5 minutes? check. ok I’m a fan.