Water Heaters Only

My warranty company, Fidelity National, sent out a work order to Water Heaters Only to replace our dead 65 gallon electric unit with a 75 gallon electric unit. The Technician was VERY helpful and was going to do research on a few 75 gallon units that would fit in our water heater build out based on brands they are contracted with that provide 75 gallon tanks. Within an hour I receive a call from the warranty company saying they were told it had to be a 50 gallon unit or we should cash out and install a gas or solar unit. My husband, who dealt with the tech, called back to the 800 number to find out what happened. He was told «we do NOT install anything above 50 gallon tanks». REALLY? You took a work order that was specifically for a 75 gallon tank when you do not offer that service. Now we are down for the weekend — cold showers! Shame on YOU Water heaters only!

Water heaters only technician «Don» was a pleasure to talk to as he is a Vet as well. He was honest in what he was telling me and did a great job in re-​installing my new hot water heater. The heater was 5 years old and he told me that they typically last 6 – 8 years but seen them go out before then. My definitely did, it was leaking water like the Titanic. With the home owners warranty the complete install was $ 323, I can live with that if you ever priced a hot water heater minus the technician to install it, I say it was a good deal. I was hoping to just pay $ 65 for the standard warranty fix-​a-​parts but a new heater is all the more better in the long run. I would recommend Don cause he was knowledgeable and gave me answer to additional questions I had. Well time for that hot shower now thanks Don.
1. Customer: Tyrone
2. Replaced hot water heater 04/​08/​2016
3. Technician: DON

Water Heaters Only came out to fix my water heater on 3÷3÷15 through a home warranty call. Don came out and arrived on-​time and quickly replaced our water heater. He was knowledgeable, courteous, and worked very quickly! Thank you so much! We can shower at home again and run the dishwasher! :)

Woke up Thursday morning to a swampy garage and a wet floor. Our old Rheem finally said goodbye after many years of great service. We called Water Heaters Only since they installed the original unit. Gave a great quote over the phone, Don showed up first thing the next morning and went right to work. Clean, efficient and left no trace. No surprise on the quote either. No complaints here. Thanks Don and Water Heaters Only!

They replaced our under warranty Rheem Water Heater a year ago. Which still costs us $ 450. Now a year later, I woke up to no hot water yesterday. The parts were under warranty but it was a $ 125 service charge. They replaced the rods. This morning we once again woke up with no hot water. My husband called and was given the 2 – 4 time slot. My husband was home prior to 2:00 only to find they had already been here and left. The person in dispatch claims to have told my husband noon — 2 and they now are unable to get to us until Monday morning. I disagree because as soon as he hung up the first time he repeated the time of 2 – 4 to me. So now we will be without hot water for 4 days because someone didn’t do the job correctly the first time. I will NEVER EVER use the company again and will share this with all my friends via social media.