Wendy’s

Yuck… I was served an uncooked chicken sandwich today. When I took it back, I was met with indifference… no refund either which was shocking! I posted a photo that shows the evidence — beware!

Not exactly what I expected from a Wendy’s in the airport, I ordered a double burger combo and was perfect as expected for a quick snack but what I did not expect was the condiments that I needed to make this a great meal. They did not have napkins, ketchup, mustard, pepper and salt packets. They did have a straw for the drink.

I ordered a spicy chicken sandwich today. Although it filled my empty stomach, the lettuce was old and aged, the bun was soggy, and the chicken was dry. I would not recommend this particular location to anyone, although other Wendy’s locations I have attended have been superb. Hopefully this doesn’t happen again. Much love
T

Ordered a Double Baconator with lettuce, tomato, and onions. Burger was made to order. I walked all the way down to the end of the Concourse to eat it. When I opened the burger, it had zero bacon on it. I was to hungry and really did not have a lot of time before my flight to go back and have them remake the burger. The burger itself was hot and tasty — BUT, no bacon = EPIC FAIL!

For an airport joint? Awesome! Good service, Quick. Hot. Fresh. Yummy. And cheap — by Hawaii standards. Panini breakfast combos for two, maybe 12 bucks and some change. That was a nice surprise so early in the morning. It’s refreshing not to be price gouged at an airport. Wish the same could be said for Honolulu International Airport.

I came here while waiting for a flight to Charlotte NC. I have to say that while I found the place to be overpriced as usual which isn’t a big surprise, my overall experience there was dismal. It could be because there was nobody there. And I mean it. When I went up to make my order, there was nobody paying attention despite there being activity in the back, so after a couple of minutes of pacing to and fro, finally I called out to them, and someone came up. I was also there during their posted business hours so that was no excuse.
The rest of the experience went as expected. The woman who helped me was polite and apologized for the delay. The food was made to order and although it took a little longer than expected since they may have needed to warm up the heaters, it was ready pretty quickly. I ordered a cheeseburger and a baked potato, however the burger was overcooked, and the cheese was placed on top a bit sloppily. Finally I asked for sour cream and chives for my baked potato and they didn’t provide me with them either. Kind of strange since it was the woman who asked me if I wanted it.
Overall, I was just not impressed with this place. They need to do a better job managing it.

The wendy’s at grandcanyon national parks is by far the best in the nation.
But the wendy’s at phx airport is the worst I’ve ever had. I ordered a number 2
and that is exactly what the burger tasted like. There was so much salt
on the fries that I could not eat them. My advice to anyone who might be
thinking of eating there don’t do it.
Dana Daniels

This is the only Wendy’s restaurant I would ever give 5 stars to. Every single I travel by plane (I do it for a living), this is my go-​to breakfast place. I always get the bacon artisan with the breakfast potatoes and one sausage, egg and cheese biscuit on the side. Regardless of the size of the line, it always moved quickly and efficiently. I’ve never had to wait longer than 10 minutes for the entire process (including getting my meal). Gilbert is always friendly and seems like he’s a beast at his job! Always plugging away and working efficiently. I’ve never had an order messed up in ANY way, and my food is always hot and closely resembles the pictures on the menu. Good job, Wendy’s.

Whenever I am looking for fast food I hope there is a Wendy’s near by. Great quality and selection.

Like the others… there’s NO WAY I ever thought I’ve give a Wendy’s anything higher than 3 stars. I just got through security and haven’t eaten all day so I stop in to a very clean, well organized and moderately busy counter top to order some grub. The young lady who took my order was sweet, polite and efficient. I ordered the combo #1 and she asked what size. Medium please…
We had a brief conversation about travelers and the sheer volume of customers they see every day. I departed as the next customer stepped up to order. She asked for my name to put on the order instead of a number! Wow. Different.
I waited for my meal; my name was called in five mintes. Another young lady gave me my food with a pleasant smile and two ranch cups for my fries — Texans know what I’m talking about!
When I sat down near my gate I opened the bag an found a neatly wrapped item next to fresh fries. Tucked in there also was a few napkins. I’ve never seen a fast food restaurant accomplish presenting food in such an appealing way! I took out my burger and unwrapped it in awe. IT ACTUALLY LOOKED LIKE THE COMMERCIALS. Dead serious. And every bite tasted like a burger made fresh from fresh incredients. Pickles were crispy and the lettuce didn’t look like it was water logged and old. Fries… get me started. Perfect. Not soggy and actually taste like they cut a real potatoe and fried it up… unlike competitors.
Why did I take the time to write this? Because well done Wendy’s. Well done accomplishing 1) fantastic meal 2) pleasant, clean, well dressed employees 3) earning yourself a call to your corporate offices to pay a complement.
Your management team and you yourself should be proud. This is exactly how it’s supposed to be!

This Wendy’s doesn’t deserve 1 star but I couldn’t give it a ½ star. The black coffee was the only thing good on our order. Everything else was cold (50 degrees). All the restaurants at 6am had lines 10 customers deep. Wendy’s was the only one that nobody was standing in line. The health department needs to do an inspection.

Airport Wendy’s. You curbed my hunger. That was all I needed from you. The fries aren’t tuuuurible, but I loaded them with salt and pepper and dipped away in ketchup. Wendy’s you should probably have some tables, but I get it… you’re in a tight place and I can just go eat at my gate. Which I did, but there were no tables at my gate so it became very awkward eating fries out of the bag off the ground while balancing a soda between my legs and holding a book in one hand and a burger in the other. Yes, I would like more tables, but this is an airport problem. Wendy’s, you also reminded me that you’ve always been better than McDonald’s and Burger King. You’re okay in my book Wendy’s.

Nowhere to sit, and it’s busy! Typical Wendy’s fare, with fast-​food employees to match.

Never thought I would give Wendy’s four stars, but this location deserves it… why…because its the only decent food option near by!!! I walked to two different gate areas and the only food options were either sit down (which I don’t have time for) or outrageously expensive. At Wendy’s I got their spicy chicken sandwich for around $ 4.25, while the place next to them had the same chicken sandwich for $ 8.50. I ain’t made out of money so of course I chose Wendy’s!
The service was prompt and I waited about 5 minutes for my sandwich to come. The sandwich was hot, the chicken perfectly fried and the bun nice and soft without being soggy… all things I appreciate! I was pleasantly surprised at how good the sandwich tasted… or maybe I was just super hungry after a long flight, either way, I appreciated food that was hot, tasted good and didn’t cost me an arm and a leg.
Wendy’s doesn’t have an area to sit down, but there are plenty of chairs right across from it.
My biggest gripe about airport food is that it tastes terrible, clogs my arteries and costs a fortune! Besides the artery clogging I can’t complain about the other two with Wendy’s. So if you’re running to your flight and don’t want to waste $$$ on bad food, try this Wendy’s!

This place would be great if it was open. Note to wendys and every other food place at the phoenix airport… tsa security opens at 3 AM so it would make sense for food to be available then instead of waiting until 5 AM. FAIL

Wendy’s is Wendy’s. One of my favorites if I am forced to eat fast food. They were out of breakfast burritos, kinda upsetting because it was early in the morning. I was surprised by how good the sausage was ok the biscuit.

Wow!!! Stood in line for a simple order of fries. The employees were working like they were not getting paid. And yawning loud while I was ordering. The fries were awful. Dumb adults there. Airport sucks too.

If it wasn’t for their darn service, I’d give this 4, maybe even 5 stars! As far as fast food places go, Wendy’s has pretty good food, but probably the worst service, and this one is not an exception.
I was at the airport a little hungry and looking for some fast food that would not scratch my throat. Maybe it was not the best choice, but I remember Wendy’s baked potatoes with chili were nice and soft on the inside, almost mashed potato like in texture, so I got that. Well, when I sat down, I noticed instead of «baked potato with chili cheese» like I said, they gave me «chili cheese fries.» I’m sorry, but how can you hear that incorrectly?!? The person who took my order fulfilled my order, and that was literally the ONLY thing I got! Plus, I’m always very cheery when interacting with others. I didn’t even get a smile from him :(
So after scratching my throat with fries because I couldn’t muster up the energy to go back, I’m typing this review on my phone. Don’t get me wrong, the chili cheese fries were actually quite delicious if it wasn’t for the constant coughing. Just be aware of going to this Wendy’s (or ANY Wendy’s) and make sure you check your order before you leave. That’s something I keep forgetting to do…
By the way, I order the chili and cheese baked potato all the time at various Wendy’s around the US. Half the time, I get bacon and cheese, and of course, this time I got fries. Also, half the time they actually do get my order right, the potato is all dry and NOT that lovely mashed potato texture I love. Talk about frustrating!

Typical Wendy’s fare. However, nowhere to sit.
And don’t even think about trying to sit at the Round Table Pizza next door as the wolves will run you off.
Take your Classic Single on the airplane and make your row-​mates jealous.
Employees? Meh.

I ask myself why I do this to myself… Oh ya I’m stuck at the airport in a bad mood and need to eat. Honestly there were other options but this was quick and I could take it and sit in an anti-​social corner of the airport.
So about the actual food/​service. The cashier was halfway decent. Better than I expect at the airport. The fries were hot and fresh but the burger was eh… when I unwrapped it the bun was kinda soggy… Yuck. I would say it’s three stars on the scale of airport fast food.