CVS

The pharmacy staff is incompetent. I was not in my home area so I made a stop here to get my prescription filled. After waiting inside 1hr 30 min for my prescription, they gave me the wrong prescription and I had to wait another 20 min. Unacceptable when you are dealing with life saving medications for people.

If my employer didn’t make me use this pharmacy I would go anywhere else. The pharmacist is such a jerk. First he tells me they don’t have my prescription that my doc just called in. Then after I confirm with the doc and go back and explain again he makes me go to another window five feet away to tell them the same thing and of course they miraculously have had it the entire last hour while I drove around to every other cvs in the area. I guess his Maserati isn’t enough to motivate him to not be such an asshole to customers.

Dean was great as pharmacist. Mike was an awesome tech. Both seem to have left. Now I’m stuck with Gabe is rude and arrogant. Always messes up the name. Count your script in front of him and your change. I’m also tired of him refilling my rx before I needed it and then them calling and text me to pick it up when I didn’t order it! I’m switching pharmacies.

The lady manager they have there is horrible. I asked for a cvs card and was questioned on why I was acquiring another one. not that it’s any of HER business but the card is lost and the email that was associated with the card is inactive due to me switching email accounts. Also she tends to get very angry when we use the store coupons and manufacturer coupons. Even though there was no one behind me in line. She is just plain rude and has no sense of being a customer service manager.
Also the bald pharmacist that works on Saturday morning refused to fill my prescription. Now let me explain. Accidents happen… In this case my medication bottle dropped in snow when I slipped while trying to get ice off of my car. I went to my see my doctor and got a written script. I dropped it off and one of the techs said it would not be a problem. 3 days later I go back to pick up my prescription and was told HE could not fill it. Even though I had explained to him the circumstances. This is a script from my doctor, signed and delivered. And I was paying out of pocket since I don’t have insurance so that was not the problem. On top of that, I did not receive even a phone call from CVS to let me know what was going on. They just ignored that part and figured I would just find out on my own. Needless to say I have been with this CVS store in Phoenixvile, PA for 3.5 years and now they have lost my business to rite aide which gave me no problems at all. THANK YOU for the terrible customer service. WE WILL NOT BE RETURNING.