Enterprise Rent-A-Car

scam, scam, scam!!! i returned my car to this location yesterday afternoon. the woman at the desk never asked me to come outside to do an inspection on the car, instead she asked for the keys, and said she would be right back, she just needed to check the car in real quick. well after about 15 minutes of waiting, i looked outside, and saw this woman almost on her hands and knees, obviously going out of her way to find something. well she did! she found the most subtle indentation, about the size of a knuckle, which i am convinced is what she used to make this dimple. it is so barely noticeable, it is no wonder it was over looked by the employee that rented me the car in phoenixville. she stated i was not to receive my deposit back, and that i probably will have to pay them my $ 500 dollar deductible, and if it was more than that to fix, she would have to file a claim with my insurance. i asked how to dispute these claims, and with a smirk, she said, this is why your supposed to buy our insurance. you cannot imagine how hot i was at this point. she said i needed to take it up with the branch that tented me the car. soooo i drove to phoenixville figuring the nice people that rented me the vehicle would remedy this situation. wrong! was told there was nothing they could do. i had to ask for the names of the employees involved with this 4 to 5 times before she finally gave them to me. and when i asked her for contact information for anybody in a position higher than branch manager, she gave me a name and phone number. only problem is that the number she gave me only gave me the option to leave a message in a general mailbox. i called her back and she said she would email her boss and have him contact me. no call back whatsoever since then. i started looking to see if anyone else has had this kind of experience with them to find hundreds of similar stories on consumer affairs website, then i checked local reviews on several sites on this location, and could not believe how many people have left similar reviews, god knows how many people that haven’t left reviews. well i implore anyone with a similar experience to spread it any way you can. my next step is contacting the attorney general, better business bureau, consumer affairs, state, and local representatives, as well as spreading the word as much as possible over social media. what is obviously going on here is, a ploy to have any damages fixed by those who deny buying there insurance, as i am positive, had i bought there insurance, this would never have been a damage worthy of fixing. you need to look at just the right angle just to see it. this is obviously there common business practice.

I came in to rent a vehicle only instead I left with all type of insurance for the rental car (more insurance coverage that I have in my on car) that I wasn’t offer or at least knowledge that they were optional so I was lied that they were required.

I’ve used a number of enterprise locations over the years. I’ve had experience both on-​airport and off-​airport. Enterprise by-​and-​large have been the most professional rental agency I have used. But even among Enterprise facilities, this group is by far my favorite.