Am Trucking & Home Delivery

I was nervous after reading the reviews, but they were the ones delivering our sofa from the East Coast, so we didn’t have a choice. I’m writing this review to say that we have nothing but positive things to say about them. They emailed us to let us know the status, which was helpful. When they called to say when they’d be here, they gave us a time window of 7−11am. We advised them that we would only be here from 7−9am, and they showed up *before* 7am! =) In and out in ½ hour, and husband and I both still got to work on time. The delivery guys were pleasant, so no complaints there either.

Our appliance store used AM Trucking to deliver appliances. AM Trucking gives people 24 hours notice and expects people to get a day off in such short notice. We called thrice to get our delivery schedule and was put on hold listening to music for 1 hour to 1.5 hours each time, the delivery schedulers told us the installation of the refrigerator was $ 75, but never said there were charges for the washer and dryer too, totaling $ 245. On delivery date (12/​15/​2015), we were appalled by the driver and his assistant who rushed around with our appliances, left them in our dining room, and made a mess and discarded the cartons on our driveway. These men’s altitude and the difficulty to reach the scheduler of the trucking company gave us second thoughts about their work. We read Unilocal that AM Trucking did cause damage to people’s floors and walls. I called up Pacific Sales, a local high end appliance store, for their installers. After reading the reviews of them on Unilocal,we decided to call ABC Installations.
The phone receptionist of ABC was courteous and sounded she knew what she’s doing. Danny and his assistant showed up as scheduled, and went to work quickly. They had a very good system to move the washer and dryer into the laundry closet. Installation of these stackable units was done in no time. Then they installed the external water filter, modified the cabinet to fit the Fisher & Paykel, and tested its operation. They charged us exactly as quoted over the phone. They also noticed the crooked dish washer in the kitchen, straightened it, and bolted it in place, i.e. extra work with no charge. The whole experience with ABC was very pleasant, as compared with sheer frustration with the previous company.
We highly recommend ABC Installations for your high-​end appliances.

If I have a choice to give no star, I would have done it.
I ordered a kitchen appliance and AM Trucking happened to be the delivery company.
I got a voice mail the day before delivery, informing me of a 4 hour window for delivery. I called back to make deviation and/​or accommodation. I specifically requested that I won’t be available in a 45 min window during the 4 hour time frame, and they could work with me on the delivery. The phone rep advised me to call back next day to get better information on delivery.
Next morning I called back and explained the same thing again to the lady phone rep. She assured me that the information will be relayed to the driver and to contact me at my cell phone instead.
I took at day off to wait for the delivery. Everything was uneventful until I had to go to an appointment. I got a voice mail notification email (luckily my home phone VM system sends out email notification, they were supposed to call my cell phone) from the delivery driver, informing me they were 15~20 mins away from my house. I called back but the driver didn’t answer, so I called the dispatcher. I asked what happened? I thought I made it clear that I wouldn’t be available during that 45 mins time frame. The phone rep just said he could reschedule for another delivery. I took a day off to wait for them, I don’t want to waste my time again. He said the driver couldn’t wait, or they could come back later in the day for $ 75. He was unwilling to help at all.
I hurried and drove home as the delivery truck was already at my house. I called the driver back and informed him that I was on my way home and would be there in 10 mins. He flat out said he would be taking off in 5 mins. I asked him why couldn’t he just wait for me, I’m almost home. His reply was «we told you we’d deliver during this 4 hour window, I’m here and you’re not… that’s not my problem.», and he told me to make a sandwich… (whatever it means…) I beg him to stick around as I was heading home. Finally I made it before he took off.
Thing just got worse here. I asked if the dispatcher had inform him that I would not be around during that 45 mins, he wasn’t aware of it, and kept saying «you should have been home when we arrived». At this point, I realized he’s not going to have any compassion.
He brought the item to my garage, I signed off the paper. He stood there, telling me he couldn’t read my hand writing, so I wrote it again and I asked him to leave my garage. I repeated myself 5 times and was about to call the cop because he wouldn’t leave my garage. Finally he step out to driveway and said he’s out of my house. I told him he is still in my property and asked him to get out to the street. By this time he was already on phone (assume talking with his company). As he was walking away, I heard him referring me as «what an Axxhole». That was completely unprofessional.
When you purchase big items like furniture or appliance, ask the seller who will be doing the delivery. If AM Trucking is their final delivery personnel, think twice. As quite a few reviewers mentioned, they will only give you 1 day notice, and 4 hour window is specific, totally not flexible at all.
If you have nothing else to do but to wait for them, they would be a great delivery company. But if you have a busy daily schedule, like most of us, they will not work with you at all. Their mentality is, it’s either my time or you won’t get delivery.

Let me be positive — the delivery guys were great! Very polite and did their job. We had a refrigerator delivered. It’s pretty big. So why oh why did they leave the box — in the middle of my driveway no less. Their truck was huge. They had maybe 6 things in it. And they leave the box??? Thanks…

I ordered a combination microwave/​oven from AJ Madison online. This was my first major appliance order from AJ Madison, but they offered free shipping and no taxes! I was a bit worried about how long it would take to deliver the oven, because it was so close to Thanksgiving and the oven had to be shipped from NY to San Diego.
First, I was pleased that AJ Madison sent me an email with tracking info. I was also given the phone number and email for for AM Home Delivery. When I called AM Home Delivery to check on delivery date, the woman was very informed and courteous. I asked if I could please have our oven by Thanksgiving and she arranged for it to be delivered 5 days prior to Thanksgiving.
Our delivery men, Will and Louis called 30 minutes prior to delivery as was promised. I paid $ 200 for them to remove and dispose of the old oven and install the new one. They had everything done in under an hour. Will and Louis were prompt, courteous, and professional. They made sure we were happy with the installation and that both the microwave and oven were working.

The delivery personnel were nice and helpful. They provided phone calls and updated me prior to delivery and also helped bring up the product to my kitchen.
However, when dealing with customer service to schedule the delivery, they scheduled a date and requested my best availability to deliver my appliances however they failed to communicate such information to the delivery person. I kept my schedule open expecting a delivery at the time we’ve negotiated and the delivery person ends up calling me 1.5 hours after my availability and said such information wasn’t provided to him.
I did not hear back from AM Trucking to reschedule a new delivery and called back a few days later. I’ve informed them of my availability and they told me that I will receive a phone call later during the day to schedule an appointment. This did not happen and I return the phone call a few days afterwards and was informed that their delivery is not in my area and will receive a phone call later during the day.
This continued for two weeks, with customer services being unable to provide an expected schedule until the day prior, and continued to string me along saying that I will be contacted and the delivery will be made.
If I need to put a silver lining toward my experience in dealing with them, at least the customer representatives were polite. I’d imagine they’re dealing with many frustrated customers that can’t get their product delivered too.

They are supposed to deliver our sofa. We know they picked it up on ⁹⁄₁₁ — today it’s ⁹⁄₂₉. On our tracking page, it says it is scheduled to be delivered tomorrow.
We have been trying to reach them for weeks to confirm the delivery date. They are UNREACHABLE by phone, they do not EVER answer email.
We contacted the seller of the sofa so that they’d be in touch with them. They do not hear back either.
They have not called to confirm the delivery window so we’ll wait and see but I have no hope.

The worst, companies like this still exist? Essentially, they won’t be able to tell you the day the delivery will take place until the night before. Their schedules are not completed in advance, just the day before.
Their expectation is that the customer will be available to them upon their desired day & time frame otherwise the item won’t be delivered. Boggles the mind.

Read a lot of bad reviews on this company and was worried about a new grill I bought from a company in New Jersey. I was pleasantly surprised when the drivers showed up, unloaded the grill, and moved it into position in my backyard. Professional customer focused guys.

I will not take a lot of time as I have already sent an extensive email to Appliances Connection about A.M.‘s shoddy work. Was told by warehouse girl on Wednesday, ⁷⁄₂₂ that, since mine was the penultimate delivery to the SF BAY AREA on Thursday between 7 and 11am, that I could expect the delivery around 10am. Mind you no one is living at the address since we are prepping to sell.
6:43am Thursday, July 23: Call from a restricted number, which I could not call back, that the appliances would be delivered in 30 minutes. I tried to call the warehouse in Pico Rivera, but the voicemail was full and I could not leave a message. So, I started texting neighbors and friends at freakin’ 6:45am to have them meet the driver at the house since I live no less than 45 minutes away. I asked for a 15 minute delay from the driver when he called back. He gave me 12 minutes.
Finally my dear friend responded, opened the door to the home. The movers whisked the appliances in the house, removed straps and boxes to check for damages… there were none. Then they left without cleaning up the debris.
My friend who is a realtor asked them if this was standard practice to arrive so early on a work day and to leave the site in shambles. Driver’s response is classic…“This is our 5^th delivery of the day.” Now THAT’S something to be proud of!
As I said, I sent a scathing email to A.C. re: A.M. I am not the first to do so!!!
Jerry Lovejoy

Delivered broken items

AM Home Delivery provided the transportation for a GE Cooktop from AJ Madison in New York to my home in Northern California. One week from the time of order in New York to having it in my home. AM called the day before and the drivers were at my house exactly at the time promised. They were professional and courteous and the entire process was perfect. I was given ample time to inspect the cooktop for damage before signing for delivery. I could not have asked for more.
Christine in the local Pico Rivera office that dispatches for California was helpful in confirming the delivery time window and helped me work out an alternative phone number to give the drivers on delivery day. Worked beautifully.

These guys are the worst. Lost my package and had no idea where it is. If you guys don’t know then who does? I’ve used them three times, not by choice, seller’s choice. They sucked each time. Didn’t come on time, not friendly and loses packages. This company should be out of business soon.
Update: I couldn’t take it, I reported these guys to the BBB. Losing my package and not delivering it is theft. This company will steal from you.

For starters: Too bad 0 stars isn’t an option. My experience was absolutely terrible. By far the worst shopping experience I’ve ever had. Ordered a 65″ TV about 3 weeks ago and just had it delivered today after too many woes to list.
From terrible customer service over email, to rude employees over the phone, I have no idea how places like this stay in business.
Floor manager promised a special delivery first thing in the morning to right their wrongs, only to be the third stop on the drivers route and another wasted morning waiting for these people.
If you like failed delivery windows, terrible customer service, incompetent employees and useless online tracking, then this delivery service is definitely for you!

Ordered a 60 in TV through eBay store and the vendor used AM Trucking to ship it from NJ to CA.
Took a while (15 days) but the product did arrive on the provided estimated date. Also there was a on-​going snowstorm so I don’t blame them for any delays.
AM Trucking called me one day prior to let me know that the product would be arriving the next day and gave me a time range 1 pm to 5 pm. Delivery men arrived around 2:30 PM (they called thirty min. prior to arriving) and upon inspection TV looked perfectly fine!
I do see the negative comments below, and I wouldn’t dismiss them. I believe this company is sorta a mixed bag, you just never know what you are going to get. In my experience though, AM Trucking had been great. On time, accessible, and met the expectation in terms of their services.
BUT YMMV

I agree with everyone who says there should be a zero or negative star rating. This is absolutely the worst company that I have ever dealt with. They are unreachable and completely non-​responsive. They don’t answer their phones, they don’t respond to emails and they never call you back. They showed up to deliver to my house without an appointment or any confirmation. And without calling! It took me two days to finally reach someone at the company and their response was we don’t know when we can schedule a delivery. Only option offered is to drive 120 miles in LA traffic to pick up a shipment that they were supposed to deliver. Never use them and ask your vendor to pick another trucking/​shipping company.

The worse company I have ever dealt with! Try reaching someone who understands that you work — that you may not be able to get back to your house on time. A company that says «Well, you had better have someone there to sign» Really???
Trying to reach a ‘real’ person is almost impossible. Please use them at your own risk!
Scroll down the ratings. You will see I’m not the only one!

When I explained I couldn’t be in Palm Springs the next day to take delivery, they made a special effort to re-​schedule, and they got me on a special truck on a Sunday!
Two mellow guys handled the installation carefully and expertly, and they had a new metal water hose available when I had none. Everything went beautifully.
I’m bewildered when I read hostile negative reviews. I sometimes wonder if such people have poor communication skills, which would not only affect their rapport with service people but also their comprehension of what’s being explained to them.

I would give these guys negative stars if i could.
I ordered toilets from
and they were marked as shipped on ⁸⁄₅. It took the company 2 weeks to get the toilets from New York to Los Angeles. When I called them for an update they could only tell me that my toilets are being transported, no idea where they are or how long it will take.
On ⁸⁄₁₅ I got a call from AM delivery saying that they have scheduled me for 6am-​10am delivery. I asked if it’s possible to get the delivery after 8am and he said no. When I asked when I can get my shipment delivered he said have to schedule. Thinking that I risk the early delivery I said OK to the Monday delivery. Monday rolls around and no delivery was made. I called back Tuesday and they made up some excuse saying I refuse delivery for Monday and they will schedule the next delivery within 3 MONTH! I got mad then the AM rep can hear my tone as changed managed to get the shipment scheduled for ⁸⁄₂₂.
On ⁸⁄₂₁ I got a call from an AM rep trying to confirm my delivery schedule and realized someone still scheduled for a 6AM delivery. It took them 6 hours to call me back with the right time of 8am-​2pm time slot.
But surprise surprise, at 1:30PM ⁸⁄₂₂. I driver calls me and said he is behind schedule and will deliver by 6pm.

I was very pleased with this delivery service. They arrived in a timely manner and the gentlemen that delivered my product were very helpful and polite. I liked having Matthew call me the day before and tell me what to expect for the next day. I would use this company again and refer them to my friends.