Big 5 Sporting Goods

Small, a bit dated and unorganized. But I got what I needed and even received 20% off from a coupon app!

Best Big 5 around! They strive hard to satisfy your needs. The store is neat and clean. I don’t know why anyone would say otherwise. But since this store is so popular sale items go quick. I love this Big 5. I’ve purchased numerous rifles, boots, running shoes, knee braces, knives, baseball gear, and the list would go on and on. I continue returning to them because they’re staff is very knowledgeable and very helpful.
I’ve been coming to this store for 10 + years now. Anyone who states poor customer service is probably too perfect and demanding for Big5 and should go get there sporting goods at Nordstrom’s!
Happy shopping!!!

Got the new ad so decided to give Pico Rivera Big 5 another try. Big mistake! Their new dad was not posted, no one acknowledged us, stood around show department with employees just walking by. We walked out and straight to Big 5 in Whittier, never coming back!

Well been to other Big 5 stores but sadly this was the messiest one I have been too. Luckily for me I know the store well so I know where to go to find what I’m looking for but I do feel bad for the people that don’t know where anything is and have a hard time finding someone to help them out. It seems that the employees must be lost under the piles on the floors. There was only one register open when I went in and ended up waiting almost 20 minutes to buys a pair of socks.
They have great deals but sadly the service is not that great. They really need to organize this store and maybe if the employees decided to make themselves available instead of hiding in the corners of the store the service would improve. And heavens forbid you flag them down for assistance because they really get upset you’re much better of wandering around until you find what you’re looking for instead of getting that looks of resentment for asking for assistance. Hopefully they improve because the store had a lot of potential.

I have been shopping at this particular Big 5 since the late 80’s. Bought my first shotgun here, (Remington). The current staff, (2104), seems always available and willing to help. There are times that they get busy, and that’s understandable. They always have some kind of deal in the paper and they are open convenient hours.

Great place and very clean. Easy to find what ever you are looking for. They have a lot of the sporting equipment, unlike other places. They have great customer service and they help you out. It’s a great big place and the parking is big too.

Big 5 always has some great sales on certain things. This store however is a mess, employees who hide and chat with each other rather than help customers. They are selling a shotgun as a different higher price model than what is stamped right on the gun. The guy at the gun counter was kept turning around to check /​text on his phone that was hidden on the gun shelf, rather than help customers at the counter. No customer service here at all, the Big 5 in Whittier is MUCH better. Avoid Pico.

It seemed like they only had one person working no one around to help

Been going here for as long as I have lived in the area and it has always been the same. Shoes scattered all over the place along with well everything else in the store. I mean the selection is ok but it’s like a scavenger hunt sometimes. If you go for any type of shoes you will be dissatisfied as they pay little to no attention to that but sometimes you can get quite a steal.
My friend and I went here the other day to get hand warmers for her boyfriend so I went to smoke and trip out on all the different kinds of things they actually do carry I mean you could rob a bank with all the things they sell… but the service is really bad at times so beware.

The only reason why I’m giving this place a 2 instead of 1 is because I found some really good, decent looking hiking boots for $ 17. Other than my steal of a purchase, this place is HORRENDOUS.
The place is a mess with trash, clothes, and shoes all over the floor.
I walked in and found the shoes I wanted within 2 minutes. It took me almost an hour and a half to leave the store. No one ever came to the shoe section to see if we needed help. I tracked down the manager, who acted upset that I’d asked her for any help. As we walked toward the shoes she laid her eyes on an employee and snapped at her to help me.
Then I got the size I asked for. Cool, let’s get out of here. Then I decided maybe I should try them on just to be sure, dang a bit too snug. So I had to go track down someone again. I asked the manager who was just standing in a doorway, who then shouted for a worker to come help.
Really? What is it you do manager lady? Besides looking crabby.
So the same girl came to help me, and I got the size I needed. Now, this is about an hour into the trip.
I rush to the check out counter because I just want to get out of the sweltering place. There were 2 people ahead of me in line. And I stood in line.
For. 45. minutes.
YES, 45 minutes. All for $ 17 hiking boots. Were there not enough employees to work other registers? There were plenty. Including the manager who just stood there and stared at all the angry faces in line who were huffing and puffing and cussing.
Next time I’ll be taking a drive to a farther store to get my sporting goods needs.