Direct Dental

I’ve been coming to this dentist for about 5 years. The DDS themselves are great. They do a good job and explain everything well. However, the office staff are incompetent! I asked for a detailed bill of my treatments a month ago and still don’t have it. They don’t return phone calls, EVER! They always make excuses, it’s very unprofessional.

I had to read through the reviews to see if it was just me and it looks like a mixed bag of good and bad experience for less then 10 people. I thought ok so we already know fake reviews are easy to produce by in-​house personnel and easy to spot when the reviewers only have 0 friends. But there were good and bad reviews. So it’s going to be telling you how I feel too.
We’ve been here five times. Three for me and twice for my daughter and wife. Two of my waits were over two hours. Then the wait in the room another 25 minutes. Only one semi fast wait time of about 25 minutes. My daughter and wife waited an hour and a half. And today the appointment was at 3:30 and my daughter didn’t get called in till 5:30. It’s 5:53 and I’m writing this review. I expect to wait a little but not every time!!! And this long.
At times there is no staff at the front desk for 20 minutes at a time. Often they are standing around talking about entertainment and jibber jabber. They are not alway that nice I say average personalities and I always hear the excuses like just a second ago to mr Rivera saying «they are cleaning a room for you., I don’t know what going on its been crazy lately «. Really seems crazy every time. Not 88 bucks for two fillings. Hmmm I don’t know what the standard cost is. I think I’m disappointed.

My family & I have been going to Dr. Danny for dental needs for over 25 years. The office they are in now is spacious & clean. Dr. Danny is kind & very gentle. He will not perform or suggest dental work unless it’s needed. At my visit today, the staff were friendly & knowledgeable. I highly recommend Dr. Danny & his team for dental needs you may have. Amen!

I’ve been going here since 2003. I recently came back after 2 years due to relocating. A dentist told me (not here) that I had cavities and they wanted to dig in to my fillings and change them. Ha! So I came back here because I really trusted them. On my follow up, guess what the dentist said? Yup, no cavities and see you in 6 months. I’m going to refer my husband here and take our future kids here.
They don’t try to charge your insurance for unnecessary ridiculousness crap and put your mouth through pain.

Dr Winston is the best!!! I have gone to him for several years! Very quick super nice!!! I can’t say enough great things

I have been a long time patient, last I saw since 87′ back when they were located on Telegraph then on Rosemead Bl. It’s a family dentistry with the father being my original dentist. They hd always been great and most of my immediate and extended family have been coming here for just as long.
They have a nice larger facility. The staff is very friendly and very helpful. The dentist are great and have years of experience. I don’t know who else helped the other reviewers but my experiences have always been pleasant… for a dentist visit that is, lol.

had good results but the waiting time SUCKS BALLS. Whats the point of having an appointment if they cant commit to them. I waited for about 25 mins in the waiting room, and another 30 mins for the DR to come to my room.

I was pleasantly surprised by this dental office. My problems started last year my employer changed my dental insurance to an HMO. I was initially assigned to a different office, but was quoted needing $ 10,000 of work. I decided to try a different office and found Muditajaya Dental, now known as Direct Dental and found the office to be clean and modern. The staff is well informed of insurance plans and is helpful. The doctors are gental and very capable (not some foreign trained dentist that only take HMO’s). But most importantly they actually have reasonable fees! I’m thoroughly impressed!

I will never go back here.
The dentist are not helpful, or friendly.
During one visit I was injected THREE times in an attempt to numb me and I could still feel the drilling. Since it was was getting late the dentist said I would have to reschedule. I went home partially numb for over 4 hours… for nothing! The girl @ the front desk that does the billing is rude and unfriendly. I had a root canal done there and I chose not to have the «upgraded» porcelain crown done (it cost an additional $ 400) when I informed the billing girl she gave me a look of disgust for choosing the cheaper less attractive version (keep in mind the crown was for my very last molar in the back). I have been there a handful of times and not once have I felt welcome or like the staff has any concern for my dental issues. They are very much just going through the motions and it really does feel like all they want is your money. The last time I went there I had horrible jaw pain and after looking in my mouth for less than 3 minutes (no x-​rays were taken) the dentist referred me to a specialist and sent me on my way. I received no additional information from him or any prescription for pain. I literally left in tears. I wonder how much my insurance was charged for such a joke of a visit? Don’t go here if you expect friendly service or help/​caring from the staff. You will be wasting your time and possibly leave in the same pain you went there with like me.