Party City

Horrible location! Will make the drive for better customer service. I ordered balloons for the weekend and called the following morning to change the pick up day. Apparently they blow the balloons up DAYS before because i went over the weekend the rude employees gave me attitude about switching the day and said they had already blown up my balloons. I won’t ever be going back.

Rude store manager. Poor customer service. I went in today to try to exchange a balloon bouquet for a different character and the cashier got the manager and the manager looking so ghetto and talking so ghetto tells me I can’t exchange it because there is too much balloon theft. She definitely had an attitude and with her curly hair-​sprayed hair she bobbed her head at me telling me I must have bought the balloons over a year and a half ago and when I tried telling her I bought them less than a year ago she ignored me and said they weren’t in the system anymore without even scanning them to see if they appeared in the system! So ignorant for a store manager… Soooooo… I called Downey Party City on Firestone and Margie was happy to help and she looked up the product and it worked out great! Thanks Margie from Downey Party City!!! Sucks that the store Manager at the Pico Center has a lack of customer service, was rude and talks ghetto she should’ve been trained by whoever trains the employees at the Downey location on Firestone.

I had a really unfortunate experience at Party City in Pico Rivera, CA. I had my support dog with me and was asked to leave. It wasn’t so much of an issue that my dog and I weren’t allowed in the store but it was more of the manner in how I was asked to leave. It was without empathy and no suggestions on how they could assist me in any other ways. I found this to be a poor representation of customer service. The sad thing is, I only needed one item (white face paint) and I had cash, I would have been willing to wait outside with my dog and have the transaction taken place but none of that was offered to me. The man who told me to leave was Mark. I told him my dog was a support animal and my dog was wearing his vest and ID card but he told me «per ADA, since he wasn’t physically assisting me, he was not allowed in (I was holding my dog in my arms because there were so many people in the store, I didnt want him to get scared). I left your store feeling a bit down and sad at how we were dismissed. I have never had an experience quite like this before so it really made me feel insecure. I’m not sure if there is anything you can do to rectify this but I would suggest some customer service training for Mark. I will also be posting this on Unilocal,facebook and any other review sites. I will never step foot in this location again. Thank you.

I was very frustrated with my last minute costume need and called twice before arriving to ensure the costume was in stock. I get there and it’s not. I’m ready to cry when the gentlemen check other inventory and still nothing.
I go to pay and the cashier, Ivan checks other stores and let’s me know how I can save money on my costumes. I went from tears building in my eyes to feeling like I can still get the costume I want. I lost a lot of weight this year and wanted the costume to show it.
So thanks to Ivan I found my costume and will be dancing all night in it.

Last time I come here for a Halloween costume, long line employees lost in space have not direction or clue about the costumes they have posted… wasted 45 minutes in line to tell me they don’t have that size for my grandson… WON’T BE BACK

Horrible location. I purchased some plates awhile back and lost my receipt, I also purchased some masks at a different location in January and needed to return them for store credit I had my receipt. I go in not knowing company policy because last time I was there one of the associates told me I could exchange without a receipt. The plates are for a party and I purchased the wrong color. I just needed to exchange them for a different color. I forgot who was at the register but this woman was so rude, she would not exchange them for me. She looked in her «system» in the back was gone about 10 minutes, says I couldn’t find any purchases, calls the «manager» to only say what would you like me to do, she leaves again. Comes back and tries to look it up on the computer in the front, this time she didn’t leave but to only tell me she can’t exchange them because of company policy, when I went to tell her what the previous associate said she then told me she wouldn’t be able to exchange them because she hasn’t sold many plates in the color I had within a 5 month period. Due to theft issues she wouldn’t. She implied that I had taken the plates. Keep in mind I purchased 8 sets of plates 4 large and 4 small I had them in their original large party city bag when I purchased them. How in the world will you be able to steal that many plates without anyone noticing and while having cameras everywhere in the store. She refused to give me store credit for some masks I purchased (masquerade) masks to be correct saying they were out of season and were Halloween masks. Receipt says purchased in late January, out of all the party city’s I’ve gone to «Halloween» masks are taken off the shelves early November. She said she has no inventory for them in her store, I politely said okay. I then walked around the store to purchase some items while I was there considering I don’t live in the same city and didn’t want my trip to go to complete waste, they had masquerade masks. Ha what a joke she was. I made my purchase then left to another location where they sure had no problem exchanging both. Never coming here again.

Store manager so rude! I walked in and screamed saying I can’t bring the dog inside he practically almost ran to me to kick me out !! Be more polite about it

This location is close to home. For the most part I can always find what I am looking for. Employess are friendly. The bathrooms can use some cleaning up. Other than that some products are a bit expensive. It just depends what you re looking for …

Unorganized. Line to get a costume is about an hour long. The workers are rude. Uniformed. Not available. And no one is giving directions on how to get the costumes. First & last time I come here to get costumes…

If I could give this place 0 stars I would. The customer service is horrible, especially «STEPH». She had the worst attitude in the world and did not bother to help us one bit. Her only answer was «I DON’T KNOW». The people who work there do not care about helping the customers at all. Avoid this place as much as you can unless it’s an absolute emergency.

Good prices, lots of items and ideas in stock, but it is not very festive!
I walk in the store and I am not greeted or offered any help. I’m shopping and I know employees see me and other customers but they don’t check in with anyone, so it’s kind of awkward walking by them while they are stocking or fixing something.
I don’t think they play music all the time, so it can be a silent, awkward shopping experience. I’m giving them three stars because they have so many items for any occasion, good prices, and well stocked. It would have been five stars if the employees were happy and helpful.

Terrible customer service at this store! I have been in this store about 3 times in the last 2 moths because I was planning my daughters birthday… No one is around to help you out and if you go to the front and ask for help the girls working there WILL give you an attitude for doing their job and not only that, they leave you there standing, waiting and waisting your time while the gossip amongst each other about their weekend plans or their boyfriend or about finding a baby sitter… Yes I have heard it all from them girls! Management needs to step in and get things under control and make sure the employes are educated and are capable of providing great customer service. I always wondered why this store is so lonely but now I know why! I must have a word with the store manager or whom ever is above him/​her…, and I will avoid coming here in the future

A few things wrong from what I had seen my 4 times being there and it being the same issue each time. The manager is lacking customer service and sense of urgency including a smile, clean uniform and enthusiasm. you can also tell the others follow this same style of work. I noticed only one employee actually moving at a good pace and always being very tentative to our needs. While in line the person in front of us had a lot of candy on the counter then deciding not to purchase it and leaving without it, while leaving we noticed there was a 365 ct candy item on our receipt for $ 15 we immediately went back, the cashier had no issue with refunding us but then while counting back the change nearly shorted us 4 dollars! I really hope there are district managers reading these reviews because this is completely unacceptable behavior from just a snap shot of one experience I can imagine others have witnessed the same.

This store lacks customer service! Just walked out of there with a balloon arrangement that it looks like they put together with their feet. All the other party city’s I have purchased ballons at use plenty of curly ribbon and make it look nice but that isn’t the case here. I let the cashier who gave me my arrangement know that I wasn’t satisfied and she didn’t seem to care as she really couldn’t give a explanation as to why it couldn’t be done at the store. Absolutely a mess. I will drive a farther distance to avoid shopping here again.

Nice clean and very friendly. I found everything i needed, I was in and out very quick. I would definitely come back

Jesse saved the day :-) My best friends wedding was September 7, and it was over 95 degrees that day. It was an out door wedding and the plan was to have water available for guests so they don’t faint before the groom does :-) I had been searching for the exact metal party tub found at this location for over 2 hrs. I went to local supermarkets, Walmart, target, dollar tree, even 2 Swap meets and no luck. Grant it I did call asking for this specific item but Jesse could have just said“yes we have it”, instead he said he would go make sure they had it and came back to tell me they had 6 and would place one on hold at the front for me. I didn’t event have to tell him how difficult it had been to locate this item. I bought 2! Awesome! You made my day sir!

My kid and I enjoy taking a look at all the party stuff and holiday items. I purchased some utensils, cups, and serving dishes for Thanksgiving and everything was very sturdy. I have also purchased party themed items for my daughters bday parties. Prices are pretty good especially if you sign up to get emails which include discounts.

So I always come to this place to find birthday supplies and balloons. Recently went and its all ready for Halloween. It’s cool and all but its around the time I like staying away. They definitely do have good prices on there costumes and if you sign up to receive coupons through your email it works out even better. They try to keep it as neat as possible but sometimes it looks more the dollar tree, messy and busy. The workers there are the reason I gave this place 3 stars. I think there not trained properly or maybe there just lazy. If they fix the staff, this place would totally come together.

The costume selection was ok but not for a 2XL like me. They always had lots of decorations, candy and outfit accessories in the aisles along with a ton of toys for kids (and parents). I am planning to check out thier winter decorations now that Haloween has passed.
The parking is ok since it is in the huge plaza on Washington blvd. The employees usually seem very busy so it is hard to flag one down at times.
I have enjoyed coming to this place over the years but I will have more to add to my review in coming weeks.

Huge selection of themed party stuff and pretty large selection of balloons. If you’ve got to another Party City, you know how this place looks, organized and works. Near the Lowes in a free standing store near the road.