Banzai Racing

Extremely unprofessional outfit.
They don’t answer the phones and then get angry when you try to contact them through facebook.
They sold me a product that I suspect is defective and was trying to get a replacement part, so I called them all day Tuesday, Wednesday, and Friday (Thursday was Thanksgiving).
Rather than leave a voicemail that may or may not be returned, I sent them a message through their facebook page.
Here is the conversation I had with them (It goes without saying that I won’t be doing business with them again):
Me:
Are you still in business?
BR:
Are you serious?
Me:
I’ve been trying to call for the last few days, but I haven’t been able to get a hold of anyone.
BR:
It is thanksgiving. You obviously have not left a message on our voicemail or emailed as you would have received a response. What do you need?
Me:
It was before Thanksgiving, and that’s why I sent the earlier message on facebook.
I bought an aluminum AST from you about a year ago, and I can’t remember if it came with a cap or not, but I think the cap on it has gone bad, so I’ve been trying to find a cap that will fit it without success.
BR:
Then you are not calling thr correct number as the phone always gets answered. Go to your loal aut parts store
Me:
I did, I bought another cap and coolant leaked out of it immediately.
I’ve been calling 574 594 2035
BR:
Don’t know what to tell you, sounds like you got the wrong cap
Me:
i ordered another from petitt and it wasn’t the right fit at all
Do you sell caps individually?
BR:
Didn’t bother to leave a message did you? We don’t live at the shop
Me:
That’s why I sent the facebook message.
BR:
We don’t sell the pettit AST or caps. Our AST uses the factory cap
Me:
Do you know if you have any in stock?
BR:
Seriously this is the most indirect method contact next to a forum.
Me:
I’m pretty confused, isn’t that the point of having the facebook page?
I called on Tuesday, Wednesday, and today, all day. And then when I didn’t reach anyone, I figured I’d try to send on message on facebook to make sure that you guys weren’t closed until new years or something. Whereas if I left a message on the phone, I wouldn’t know if anyone got it or not…
BR:
I am confused why you asked if we are in business when we clearly have functioning phone with voice mail, a functioning website with email, an updated Facebook page with new products released only 2 days ago. Yet you select the most indirect form of contact when you claim to have been calling our shop during a holiday.
Me:
I didn’t call on Thanksgiving, I called on Tuesday, Wednesday, and today. You had a facebook page, that was updated, which is why I contacted you on facebook, but I had no idea whether you were taking a hiatus or anything of that nature.
BR:
We have a receptionist, the phone always gets answered during business hours. Obviously there is nobody to answer the phone Outside of business hours. I am done with this, good luck.

It’s been a few years, but since there are no reviews here on Unilocal,I figured I should write one up quickly.
Chris and Elaine are well known by rotary-​engined car enthusiasts, and for good reason. Having had experiences at a few shops in the Midwest who deal mostly with rotary engined vehicles (most popularly the Mazda RX-​7 and RX-​8 lines), I can honestly say that Banzai is my favorite.
The two of them are welcoming, friendly, and honest. I was ready to drop a few thousand dollars and leave my ’91 RX-​7 GTU with Chris, but he had me up and running in only a few hours (shows how much of a mechanic I am, right?).
I’m a big fan both of their in-​house repairs/​modifications and of their products, which they sell online.