Rocky Top Harley-Davidson

Dropped my Harley off on Thursday morning as soon as they opened, first in the door. Was told bike would be finished by 1:00 pm on Friday. Friday came around, and at 1:00 pm still hadn’t heard from them, so I called. Was told my bike was next in line. Told them to forget it, and I would come pick it up and take it somewhere else. No explanation was given, not even an apology. The sad thing is, I’m a local and was a loyal Harley owner. Need bike work done in the Smokies? Take your bike to J & J, or Volunteer.

My husband and I went in two times. The first time because we are new Harley owners and have been checking out the Harley stores. We also went in because we need a back rest for ours. I don’t like being bombarded when I go into a store, but a «Can I help you» would have been nice. I did see a motorcycle I was very interested in for myself, no one ever approached us offering information… Nothing. We thought it may have just been a off day so we returned the next day. This time it was worse, we were looking at the clothes and two salespeople were standing out there, we attempted to engage conversation even to the point of mentioning I was interested in the bike. The response was if you could afford a monthly payment it could be yours we said we had one Harley but I was wanting one for myself, they never offered anything just walked off. Granted, I looked a little hillbilly that day with my ball cap and little make up and jeans but really… Next, we bought a few odds and ends, the (what looked to be a kid) behind the register was rude. I have not changed my last name on my driver license he wasn’t going to sale me the items and I explained I had not changed to my married name he had the nerve to want to know if my husband was with me so he could verify his ID. I should have walked out at that point. The amount of people standing around drawing a paycheck at this store I would expect a little more. We even walked back to the bike I was interested in and took a picture, still no one offered. They don’t care if they sale anything in this store. don’t waste your time. Make the drive to Black Diamond in Marion, IL. Go there talk to Woody. Those people care and want to make a deal. That’s where I will be purchasing my next Harley. The owner of this one could take some lessons from the staff at Black Diamond!!!

The workshop guys were great with me ! Had a puncture on my rear tyre rang ahead and advised them of the problem, no trouble to them got me fixed and the bike out again with a short turn around to get me moving, thanks Kenny and Joel.

Nothing much to say other than they had a great selection of Harley clothes–
very clean, offered free coffee– and they do have 3 convienently located HD’s in that area of TN. I did however find the Hillbilly HD in Gaitlinburg had more selection of sizes available. :)