Moran S Elite Termite and Pest Management

Of all the possible pest problems, bedbugs are probably the biggest nightmare, because they’re so insidious. I’m so thankful to Moran for COMPLETELY EXTERMINATING them. It was a nightmare I hope never to go through again, but the relief to see no bugs coming back, no bites waking you up in the middle of the night, is huge.
These people know their stuff, do consecutive treatments and a final inspection to make sure everything’s taken care of.
My only «improvement» feedback to them would be to get the apartment owner’s phone number, and do an initial call explaining the treatment that will be done and the preparation required. They tend to do all their communicating with the apartment management, and if management forgets to pass information on, this can create frustrations on both ends. A call before the initial treatment and perhaps an additional reminder before the second treatment would save both parties extra work, I think.
All in all — thanks Moran!

I am a Residential Property Manager and have used Moran’s Elite for over 6 years at several (mid to large) multi-​unit property locations throughout Frederick, Maryland. I have worked with them to treat for bees, wasps, mice, roaches, bedbugs, and termites (most recently), throughout my career.
My experience with staff over the years has been very good. Deb at the office does a great job at scheduling and advising on the best way of treatment. The techs have been very consistent with the quality of work and are very personable with my tenants. I have never received a single complaint regarding their treatments or preventative inspections/​treatments from any resident. Prices are competitive and affordable.
I have recommended their services to several other property management companies and have received a positive response from them also afterwards. These other properties still use their services to this day and are still satisfied.
The prior bad reviews seem to be from residents that do not have knowledge on how the pest treatment process works. Even new mattresses can come with bedbugs as moving/​delivery trucks are notorious for having them left behind, and are not cleaned properly before renting the truck to a new customer.
Mice slip through cracks and under cabinets. Any time I had them treat for mice in the past they always recommended doing what is called an «exclusion» where they seal all holes and potential entry points with copper wire. This makes the mice unable to re-​enter a unit as the copper mesh wiring is not easy for them to chew through. Most likely, they hid the traps from tenant view or put poison down and management did not want to pay to have the home properly sealed with copper wire. Hence causing repeated issues.
From my professional experience, the issue is not Moran’s Elite, it is the management’s lack of budget to properly treat a home and cutting budget corners that allows the problem to remain. Also resident follow up care of the home is very important especially when it comes to bedbug and roach treatments.
Would absolutely recommend.

So… my apartment complex contracts them to come and exterminate. I don’t exactly know what the hell they do when they are here. You are asked to remove everything from the lower cabinets, but then you don’t see any spray/powder…ANYTHING that indicates any treatment for pest control. This complex suffers from field mice, yet this company does nothing to clog or bar these vermin from coming in.
And then after they are «here» (because I’m not even sure), there is a little sheet of paper with their name left on the counter, and the maintenance crew STILL leaves stickie traps.
WHY DO I NEED STICKIE TRAPS IF YOU TOOK CARE OF THE PROBLEM?
Unacceptable…