Staples the Office Superstore

It’s staples. They’re a bit overpriced (especially when it comes to printing, at that price I could of just bought a printer). But they made up for it by having a good attentive staff that rushed to help as soon as they saw me. It’s not something you get from a big name store and its a small thing I appreciated.

I really prefer to buy things in person at the store rather than shop on the internet, but this Staples reminds me why so many people turn to the internet for their office supplies. Finding an associate? Forget about it. Getting rung up by an associate? They’re on the phone. Need help at the copy center? That’ll be 45 minutes in line, without even being acknowledged. They don’t actually seem to give a d*mn that customers have needs and might need help with things in a timely manner. Going here really makes me mad.
Also, printing out black and white pages costs 49 cents a page! At the library across the street, it’s 15 cents a page. What a joke.

I’m a teacher and I live nearby, so I find myself here, on occasion. Everytime I do, I recall how badly run it is. Sometimes an annoying «Beep … Beep … Beep» sounds the entire time you are shopping. Employees are nowhere to be found, except up front (no customer service), maybe the beeping keeps them away. When I buy anything, I am very friendly and go out of my way to be polite. No one here makes eye contact. I gave it a two stars because I like what I buy there and have gotten some decent deals, but I always feel like I just left Zombieland, afterward.

This is the closest Staples to my mother’s new apartment and I took her there two days ago. As soon as we entered the store, a very friendly young woman asked if there was anything specific we were looking for and then she took us right to those items. There was a confusing problem re: one of them and she resolved the situation very satisfactorily & efficiently, then she walked with us back to the cash registers and rang up the items. I was very impressed, so I complimented the manager afterwards and he was a nice young guy.
(Update on 1÷3÷16): We (actually it was only me, since I just needed one item for myself) went to the store yesterday and a very pleasant young woman helped me find the item I needed.

Worst customer service I have ever received from a manager. The assistant manager Maurice is rude and disrespectful. I will never shop at staples again. I will go out of my way and pay more money before I go back into this store again.

This place is a fiasco!
For the life of me, I couldn’t get someone to help get the printer I came in to purchase. Honestly, after wandering up and down the printer and ink aisles for over 15 mins, I finally grabbed an employee as he was walking towards the registers and he told me they must not have it in stock if I couldn’t reach it myself. Whaaaaaat?! I could blatantly see the printer on the shelf above the display. So basically if I was an 8 ft. tall freak of nature then they had the printer in stock? But since I’m a mere 5’4″ person, it wasn’t available?
I finally approached a manager and asked for his help. He attempted to yell at the above mentioned employee to assist me, but he ignored him. I actually told the manager that I tried to get him to help me prior and was unsuccessful, but that didn’t seem to phase him either. I pointed out the printer I wanted; there were two stacked on top of each other. The manager proceeded to reach above his head and grab the handle of the bottom box — mind you it was approximately 20″ x 24″ x 14″, around 20 lbs. — and pull both boxes of printers off this shelf. Obviously, the top box came crashing down just slightly missing the manager’s head, while his arm, still clinging to the bottom box, swung forward and almost knocked it into the shelving. I proceeded to put the supposedly unharmed bottom box into my cart to finally check out.
I’m sorry to whomever buys the other printer that took the tumble. Thankfully my printer was fully intact when I opened it and seems to be functioning properly. I will never again go to this store — serves me right for trying to save a few bucks!