Chandler Cabinets

I am a designer and doing a full house remodel and contacted Chandler Cabinets to set an appointment for a work estimate. I spoke to Teresa Hubert on the phone, she was unfriendly and snarky, I was told she couldn’t talk to me and that I should just go online and fill out a form and someone would get back to me. I promptly did so, and was then sent an email from Teresa stating they weren’t interested in taking my business and thanks for contacting them. No explanation given, very unprofessional.

Terrible customer service. I initially called with no answer. I called back again and got a person, made my spiel about what I wanted built in my home, and she replied with you need to go to the website and fill out a ‘contact us’ form. I thought a phone call was a lovely was to contact them, but apparently they’re internet inquiries only.
I was emailed back that night by Theresa Hubert stating they were unable to take on this job at this time. My knee jerk response was, why? She replied «we can only take on so much at a time.» Totally understand that concept but instead of providing a quote and saying «we can’t do this for X weeks», I just got a no! Wow!
I would have loved for the lady on the phone to tell me they weren’t taking on any work at this time to save me the trouble of measuring the room, but apparently they’re selective in the size of job they want to do.

Very talented carpenters and supportive staff…
If you have some cabinet work or a center island you would like built, then look no further. These guys do all the work for the high end homes here in north Dallas. And, as such, thought they would be expensive… but they were not. They did a fantastic job from start to finish. Special thanks to Justin and Zach who had patience with our many design revisions, Olman who did the install, and Teresa and Connie in the office.
This is a family run business now to a second generation. This is an art to these guys, and they take great pride in their work.
Thanks to Josh for putting together such a great team.