Dunkin’ Donuts

Horrible HORRIBLE customer service… I ordered an ice latte and they had to tell them again at the window that it was ice latte and they still gave me a hot latte… Went through the drive thru again and they took my hot latte and poured it over ice and then they gave us an attitude because they had to fix their mess up… Never going back…

UPDATE: Had to come back and give this place 1 star instead of 2. I made the mistake of trying this location again (Every week there is a new set of employees, I was hoping they got a good batch this time). I ordered a Dark Roast iced coffee and a donut. I pull up to the window, and the guy says «Dark Roast and a donut right?» I say yea. He hands me a coffee so light it looked like iced milk. Then he says «Have a nice day». Its like… dude you JUST confirmed that my order had a donut in it as well. «Wheres the donut»? «Oh my bad, hold up»… gives me the donut.
A buddy of mine actually enjoys this location — he orders what he likes to call a «Mystery Bag». You order a donut — and pretty much ⁸⁄₁₀ times you get a bag with some mystery (wrong) item like a hot sandwich in it or something. So hey, maybe you can use this shit location to your advantage like him :-D

This Dunking donuts is great for Pine bush. Service is good and there drive through is great when your on the run.
I recommend everyone give it a try.

I don’t know why! Why! I keep going back! It’s convenient in a nutshell. Ever since they moved across the way it has gone to shit. Sure it’s nice, clean, new. But they never ever get my order right! Ever! And god forbid u order two sandwiches and more you are not getting what u ordered! I just ordered a bacon and egg white on a toasted multi gran. Not hard right. I mean obviously they charged me for it so you would think it would be correct, it’s right in front of their face! Nope I got an egg white on a plain bagel. That’s it! No bacon. And they didn’t have ketchup! One time I went for just a blueberry muffin, running late for work. The dude gave me a fucking chocolate chip muffin! They don’t even look alike! I got a coffee once. Not hard t/​a skim milk. Bam that’s it. I got a black coffee! Whhaaaatt! I am done with this place. No more of my money.

One of the worst Dunkin Donuts I have ever been to.
My first visit, the counter girl was nice. However, they were already out of croissants early Sunday morning. And the people prepping the orders in the kitchen were not the friendliest.
My second time here, I was about to start my journey home and really wanted an iced coffee. The counter person was a disgruntled high school or college student who apparently hated life. He definitely hated his job or just everyone in general. I ordered a large iced hazelnut coffee. When he handed me my order, it was a large hot plain coffee. I was so not in the mood to get into it with this child so I walked out and sucked it up. Luckily I had received a survey on the bottom of my receipt so my review went right to corporate Dunkin Donuts.
On my first visit, I had talked to the lady behind me in line and she is a local. She went on to fill me in on how this location was constantly running out of items *bagels, croissants, etc* on a regular basis because the manager under-​orders all the items on the menu.
Unfortunately, it is really the only place to get a coffee to go up in Pine Bush so I will most likely have to stop here again next weekend, which I am REALLLLY not looking forward to. The only reason this place is getting two stars is because of the nice girl on my first visit.

They keep a clean place, but as others said, service is not great. They always seem to mess up my order in one way or another. Most of the staff is nice, just not attentive.

This is a new location in town and quite an upgrade! Having a drive-​thru is a huge boost. I have visited this location a few times since it has opened and a couple of times there was an issue with getting the order correct at the drive-​thru. Inside was fine but maybe they need to get a little more training on their window operations…