Volcano Communications

Definitely a monopoly. Only game in town. Internet has been OK for me, but cable TV is overpriced and limited unless you buy top tier programing. Sevice has been OK when I needed it. I may keep the internet and dump the cable.

So is 0800 on Saturday and all week my cable boxes have been on the fritz. On demand does not work, guide does not work, the channels don’t work. Cant even watch the darn news. So I called, after waiting 20 minutes on hold to get through they tell me they are going to ping my box to reset… it can take up to an hour for these commands to process. are you kidding me a whole hour! So after while the boxes don’t turn off she tells me, ok try and reset them be unplugging them for 10 minutes then
plug it back in for 10 minute then call us back after 20 minutes if this is still a problem! Are you kidding me. This is so freaking ridiculous. I am trying to eave and don’t want to deal with this tonight when I get home. I just want to watch TV and relax a little. I know it seems minor but really it doe snot have to be this hard. I have used other service in other locations and it was NEVER this hard. An hour to ping the box… smh
Okay called back at 0857am after waiting for the boxes to never do what they were supposed to for 20 minutes I get someone else, another lady, okay we are going to re ping the boxes again so you have to wait another 30 – 45 minute and if you are still having problem call us back.
We can just open a service call we have to run all these tests first… which seems weird since I have to have a damn service call to get the shit installed… less than a month ago! The customer service is seriously lacking… as I have said MAKE IT EASIER ON THE DAMN CUSTOMER. I would be out of a job if we ran out company like this. I am wasting half a day on t his. Their reply you can call us back tonight. great

Needed to get a new DVR that works properly and was told I could not just swap it out for a new one but needs to be at home between the hours of 8 – 12 to get a new one. It’s now 12:15 and still no technician!?! Second time this has happened with this company. About ready to switch to something different like streaming instead. Not only are they much more expensive than satellite, but horrible customer service tooGet it together Volcano or you’ll have one less customer!!!

Frequent problems with the internet service and spotty customer service have frustrated a lot of us over the years, and for many it’s really the only game in town which doesn’t help. It’s been a little better lately, but their reluctance to not charge for the times when the service wasn’t on is very annoying, as well as unfair. Most of the staff are nice, and attentive, but sometimes it takes too long to get ahold of the one you need.
I’m adding a star due to the plethora of unfair, negative reviews. You can rail about the «monopoly» on the one hand, or realize that they provide a needed service that you’d be lost without. Look around you, and realize you’re out here in the boondocks, and can’t afford to be quite so picky. Appreciate what services you do have, there are so many that you just don’t. This glass is definitely half full.

This company doesn’t even deserve a star. It’s a shame we do not have any other internet/​phone options out here.
If i didn’t have to rely on internet for business purposes, I would go with out. Volcano’s customer service is slow, and most times no one seems to be available to answer the lines. A few times, my internet was shut off for being late, when paying the bill, the internet was never turned back on. They have done this each time, i have to use a neighbors phone to call them and let them know they forgot to flip the switch on.
Modem went out, they couldn’t drop off, i had to pick it up and trade old one for a new one. It’s their crappy equipment that decided to fail, i shouldn’t have to go out of the way, huge inconvenience Internet seems to drop to often.
Their prices are ridiculous, horrendous! The are way too over priced for phone and internet. If i was the owner, I would re evaluate their practices, we deserve better than this. If you call around lunch time, you probably won’t get through as if everyone takes lunch at the same time.
I don’t even think they have technical help online, or a way to make payments online, last time i checked.
Would love for AT&T to come up here!

I’ve been stuck with Wildblue for many years. I had heard Volcano had added towers in the last year. Scott and George came out to do a site survey. They were honest up front saying it was doubtful I could get a signal. However they went the extra mile traveling all around my property looking for a spot and they found one!!! It wasn’t the easiest install as the location was approximately 300′ away from my house and up a steep hill. They were very helpful in guiding me through the prep work needed to mount a pole and lay conduit. Then they provided the necessary cable. After 10+ years of crappy satellite internet I know have very nice internet speed with no data caps. The extra effort and the individual touch from a local company meant a lot to my family. After one months use the service has been flawless.

They just hooked up my high speed wifi internet. Extremely happy. I had surewest fiber optics prior to moving into a rural area that had no connection other than satellite internet. This is 100 times better than satellite, with no data cap.
The employees and installers are extremely friendly, knowledgable, and willing to go the extra mile to make obtaining a good reliable connection work.
George and Scott spent quite awhile attempting to obtain a good signal for me, and even are coming back to boost my signal, which obviously they don’t need to do as I have acceptable service now.
They cost of the service is very reasonable. Great locally owned company with a dedicated team.

The customer service has vastly improved over the past year or so. They now are even available during after hours for tech support. Much better than before.

At 4 am the internet went dead. Before calling, I ran some tests and determined the failure was between their router and the Sprint transport. I could ping 1 of their DNS servers, but not the other 1. After collecting the technical info, I called to report the problem. At that hour I got their answering service. I explained the problem, and where the failure was. She told me Nkomo one would be in until 8am. I asked if she had other reports of this outage, she replied «no». Then I asked how many reports she needed before calling someone, she said «at least 3». This outage killed all my VoIP phones, my weather station reporting, my Nest thermostats, of course, email and web services. Apparently, there are no redundant connections to outside internet so the system would be self healing as it was designed to be in the face of failures.
I ran a graph of the failure that showed service was restored at 7:01:13 am. At 10:12 am I got a voicemail from Edward mentioning that he had gotten an email from their answering service saying «my» internet was out and wanted me to return his call so he could help me restore the service. I called him back, I got only his voice mail.
On the cable side: months ago I reported a repeated problem where the audio, but not the video, would drop for typically 1 to 3 seconds only on local broadcast channels. After several techs replacing a splitter, and the cable box, multiple reports detailing the exact time and station noted, and a lot of discussion about how a poor connection in a digital could not cause an audio only dropout, it still has not been fixed. I’ve offered to help them technically, but they refuse my offer and the issue continues today, often several times in an evening/​day. They don’t seem to be able to find the problem let alone resolve it. It is particularly annoying during programming such as news when critical facts are dropped.

The internet is horrible and keeps dropping. The customer service is horrible because they are only provider in my area. Have decided to go without then deal with it.

This company has a complete monopoly on the residents in the eastern part of the county. They can charge whatever they want per month and you are stuck with them. Their DSL is close to 28.8 baud modem. Can’t wait until satellite internet is available.