Lowe’s Home Improvement

Well, at least lowes is consistent in not providing very good customer service. Let me paint the picture, here we go! Well, several years ago we bought new vinyl windows for our house. The employee asked if we had the correct measurements, which we did, my dad is a mechanic and a very handy man. We also told the employee how we measured it which was apparently fine.
A looooonnnngggg time later we got the windows and started the install ourselves. 1 out of 4 windows actually fit and when we returned the others, the employee helping us was really rude to my wife. We got new windows ordered and the new one still did not fit right so we had to trim them ourselves. The original employee who sold us the windows made us feel like it’s our fault.
I have gone here a couple times since and on one of those occasions an employee suggested a kobalt power tool which he swore by as being the best they had, so I got it and tried it. It sucked so I returned it.
So recently, we went here to get a bedroom door to match a previous door we bought about 5 years ago. We figured we better go there for the new door so they match. The door at lowes and Home Depot are probably sister companies but why take the chance. We pushed the help button to have an employee help get the door down since I’m currently disabled. The employee came over and immediately said to the effect of «what do you need? If it’s a quick question I can help I have two dogs at home I gotta get to!»
Ok sorry to bother you but all I need is a door down off the shelf and do you guys cut to size, «no we don’t do that here.» Hmmm weird! Ok so we started looking for door hinges. Ah let the fun now begin. I must have stood at the millwork counter a total of 15−20mins, even the customer being helped pointed me out to the employee speaking to his wife FOREVER! I had to ask a quick question, but being raised properly, I would not interrupt. I found 2 employees stocking and area who told me hinges are in aisle 17, no no they weren’t. I walked the area numerous times before the employee in millwork told me aisle 14, I believe.
So I finally found them and could not find the antique brass. I asked two employees literally 15′ from the hinges about the kind I was looking for, they wouldn’t even look at me. They were so caught up in their own conversation. The reply was to the effect, «nope that’s it.» The one employee tells me to go to palmers hardware, «they might have it.» I knew these kind were common so I advised Home Depot carries them, reply, «peph then go there.» My reply, this is why I never shop here, lack of customer assistance and most employees have no knowledge or give bad advice. We gathered the stuff we already had and purchased then left. I did speak with a manager but afterwards didn’t feel like it was a concern to the manager. I told the manager I live a lot closer to lowes than Home Depot and I rather go to Home Depot.
We went to the Seminole Home Depot today and we’re asked by at least 3 – 4 employees if we needed help. I got ALL the help we needed.
Believe me when I say, it takes a lot to get me to do a review whether or not it’s one/​none or 5 stars only. I use to work in retail so I know it’s not fair to just bash someone or a company. But, these places I have reviewed deserve them.
Hope this helps!

I cannot say enough good things about what a Fantastic store, Lowe’s, Pineallis Park store on Park Blvd. is!!! We moved to the area not knowing any businesses and began a huge remodeling project of the condo we had just bought. The install department (Chris and Christine) stood by us and dealt with a subcontractor who was not fulling our order. They made sure we were happy and satisfied with the finished product!!! The kitchen design department (Robert and Wyatt) helped us design a beautiful kitchen and bath. Bruce in hardware went out of his way to help me every time I came into the store and needed assistance!!! And Davey always went out of his way to help me load my van. Thank you Lowe’s for all your help and wonderful service!!! And I was not paid to write this review and I have no relatives that work at Lowe’s!!!

I live by Lowes, but I have to drive all the way to Home Depot to get sod, just to get someone who can help me load it. Lowe’s gets one star.

Can’t go wrong with HD or this Lowe’s location. They have a variety of items and I like their garden center as well. It is also conveniently located on Park Blvd.

Lowes always beats the Depot in price and availability… but its nice having both nearby. Sometimes, the other has what you need when the other does not.